HCA Healthcare UK Reviews 

Very helpful staff. Very quick to be seen. Exceptional service

I am extremely grateful for the excellent care I received from Dr Gurtovaya. She was incredibly kind and professional.

The Harley Street Clinic…. The clinical staff are excellent. However, we were forced to pay in advance on a debit card, for a procedure that I ended up not needing. Over three weeks later we are still waiting for over £1,450 to be refunded to us. Numerous phone calls later, being continually told the payment is being processed, there is still no sign of our money and the Refunds team don’t answer the phone. The Helpdesk team are courteous, but have a limited remit.

Be warmer and welcoming to patients.

My son received incredible care while at HCA and I was reassured every step of the way regarding his procedure. I couldn’t recommend the consultant, nurse and hospital more

I came to a pre-paid routine mammogram included as part of a health screening as invited by HCA email and referred to by a GP from HCA who performed the screening. Was refused the mammogram as I mentioned having some symptoms based on "internal policy of the imaging department where health screening mammogram is provided only to fully asymptomatic patients".

Where have you seen a female in her 30-40s or pre-menopause fully asymptomatic on the breast tenderness?

How should a patient who bought a routine mammogram more than 6 months ago know about internal policies of the imaging department?

Very clean and efficient, felt like we were in very capable hands and the whole experience was positive.

Fantastic hospital. The specialist was so nice, very understanding. The physio was amazing. I’ve seen other physio’s for the same issue and got now where. Emma is wonderful, explaining and then showing me where my problems are. We are now on a program to hopefully fix me.

Excellent stay at London Bridge Hospital. View over the Thames, TV to watch the football and extremely friendly staff. Highly recommend Tricia and Alcina

Excellent patient care, all staff members extremely helpful,pleasant and professional.

Dr Asif provided outstanding care throughout my reversal vastectomy treatment. He was kind, professional, highly skilled, and took the time to explain everything clearly. Thanks to his expertise, I am very pleased with the outcome. I am truly grateful and would highly recommend him.

I had marvellous care and treatment.Mr Molloy is the best at what he does .couldn't wish for better care .

Seen on time in spotless environment. Consultant was friendly and took trouble to explain his diagnosis and treatment plan.

Great staff and a very friendly and approachable clinician. Everythign was handled quickly and professionally.

It has taken more than 6 months to attempt to set up my HCA Account. During that times and whilst I had paid my initial subscription monthly, HCA failed to set up my account despite numerous phone calls and emails. Staff didn't know how to route phone calls, causing confusion and lack of ownership. Having requested a refund through email, they lost the emails several times and resorted to calling and sending emails asking for more money.
Recommend you find a better service provider. Their lack of communication and customer service is disturbing.
Avoid if you can.

Excellent attention from the HCA Team and from the particular consultant.

Clear and considered advice given by Prof MacCarthy concerning a heart condition which saved my having to have immediate open heart surgery. I am grateful for this provision which enabled me to get prompt and independent medical advice.

Didn’t feel a thing, fantastic facilities, food and staff.

Excellent service from the nurses and GPs as always

All Staff are willing to go the extra mile to help your stay be as safe and secure as possible.