I decided on a whim that I needed a new cooker and I wasn’t quite sure which one I popped into Herne Bay domestics and spoke to her most amazing lady called Sophie. Her knowledge was fabulous and her... See more
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So helpful! I was looking online but thought I would try a local company. Prices were competitive but I felt I was getting so much more. No add ons at the last minute or surprises. Delivery to fit i... See more
Company replied
A couple of years ago we had a bad experience with 'Currys' and so we decided to try Hernebay domestics as I had heard they were really good. My wife and I have bought a fridge, washing machine, tumbl... See more
Company replied
Excellent efficient and Caring Service. I am 86 years old and on delivery one kind man saw I had a problem with my kitchen floor and tried to fix it for me. Over and Beyond! Would thoroughly recomm... See more
Company replied
5.0
Excellent
259 reviews
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I had a great experience with Herne Bay…
I had a great experience with Herne Bay Domestics. From start to finish, the service was professional, friendly, and efficient. They repaired my washing machine quickly and kept me informed throughout the process. The engineer was knowledgeable, courteous, and made sure everything was working perfectly before leaving. I really appreciate the excellent customer service and would definitely recommend Herne Bay Domestics to anyone needing appliance repairs. Thank you for such a smooth and positive experience!
7 August 2026
Unprompted review
Reply from HBD Appliances
Hi Fahadul, thank you for your kind words and for taking the time to share your positive experience! We're delighted to hear that our HBD team provided professional, friendly, and efficient service from start to finish. It's great to know that your washing machine was repaired quickly, and that our engineer was knowledgeable and courteous. We truly appreciate your recommendation and are pleased we could make your experience smooth and satisfying. Your satisfaction is our priority, and we look forward to assisting you again in the future, if you need us. Thank you for choosing HBD!
Used this company before as usual…
Used this company before as usual fantastic service, keep you updated about delivery which was very fast and great product.
25 July 2026
Unprompted review
Reply from HBD Appliances
Hi Michael, thank you for your continued support and for sharing your positive experience! We're delighted to hear that you received fantastic service, appreciated our updates on delivery, and are satisfied with the product. We look forward to serving you again in the future. Thank you once again for choosing HBD!
Very pleased with the washing machine…
Very pleased with the washing machine and with the delivery all went to plan. Excellent.
28 July 2026
Unprompted review
Reply from HBD Appliances
Hi Sheila, thank you for your positive feedback! We're delighted to hear that you're very pleased with your washing machine and that the delivery process went smoothly. Providing excellent service and ensuring customer satisfaction is our priority. Should you need any further assistance or have questions in the future, please don't hesitate to contact us. Thank you for choosing HBD!
Excellent service and knowledge
The service over the phone, the delivery guys and the installation was excellent. They made everything very straightforward. Def use herne bay domestics again
5 August 2026
Unprompted review
Reply from HBD Appliances
Hi Mrs Long, thank you for your kind words and positive feedback We're delighted to hear that you found our phone service, delivery team, and installation process straightforward and excellent. We truly appreciate your recommendation and look forward to serving you again in the future, if you need us. Thank you for choosing HBD!
Air BnB hosts dream - an excellent service
I called herne bay domestics on Thursday after my air BnB fridge freezer stopped working
They came Friday and I needed a new appliance as it was irreparable. They had what I wanted in stock and are removing the old one and delivering and installing the new one on Saturday. A great service. I live two hours away so this service is what I need as an air BnB host and. I will definitely buy future appliances if needed.
31 July 2026
Unprompted review
Reply from HBD Appliances
Hi Debbie, thank you for your lovely feedback! We're glad we could provide a quick and efficient solution for your fridge freezer issue, especially given your distance from our store. It's great to hear that our in-stock selection and prompt service met your needs as an Airbnb host. We look forward to assisting you with any future appliance requirements. Thank you for choosing HBD!
Dave and Chip were very efficient
Dave and Chip were very efficient. The installation of the new cooker presented them with unexpected problems re gas supply, electric connection and fitting it into the space. They definitely went the extra mile in adjusting the fitted cupboards to allow the cooker to be flush against the wall.
Many thanks to them.
29 July 2026
Unprompted review
Reply from HBD Appliances
Hi Christopher, thank you for your kind words and for highlighting Dave and Chip’s dedication! We're pleased they could overcome the unexpected challenges with the gas supply, electric connection, and fitting the cooker into your space. We’re glad they went the extra mile to ensure everything was adjusted perfectly. Customer satisfaction is our priority, and we appreciate your recognition of their effort. Thank you for choosing HBD!
Amazing service
Needed a repair and then ultimately a new washing machine, they were so helpful and efficient and replaced with a great new washer. Would definitely recommend
22 July 2026
Unprompted review
Reply from HBD Appliances
Thank you for your kind words! We're glad we could assist with your repair and provide a new washing machine that meets your needs. Your recommendation means a lot to us, and we appreciate your trust in our HBD team. If you need any further assistance, please don't hesitate to reach out. Thank you for choosing HBD!
THE PLACE TO GO FOR ALL APPLIANCE PURCHASES AND REPAIRS!!
When we've needed repairs, or to buy a new appliance, the HBD team are second to none!!
Prices are VERY competitive, staff are VERY responsive to emails and phone calls and VERY helpful!!
What a privilege to have such a brilliant, local company that we can use. They are a great example on "how to run a customer-facing business" in my opinion!!
17 July 2026
Unprompted review
Reply from HBD Appliances
Hi Oliver, thank you for your kind words and for recognising our HBD team's efforts! We're delighted to hear that you find our prices competitive, and that our responsiveness and helpfulness meet your expectations. It’s a privilege to serve such a supportive local customer like you, and we truly appreciate your positive feedback. Your satisfaction motivates us to continue providing excellent service and quality products. We look forward to assisting you with any future needs. Thank you for choosing HBD!
Excellent Service…
Placed an order with Matty yesterday morning for a fridge freezer. Dave and Chip delivered said fridge freezer before 10am today. Excellent service, friendly people and very efficient. Thank you on behalf of my mother in law.
Will certainly be buying from Herne Bay Domestics again and recommending to family and friends.
17 July 2026
Unprompted review
Reply from HBD Appliances
Hi Mr Sims, thank you for your kind words and for taking the time to leave this fantastic feedback! We're delighted to hear that Matty, Dave & Chips provided excellent, friendly, and efficient service, and that your mother-in-law's fridge freezer was delivered promptly. We truly appreciate your recommendation and look forward to serving you, family, and friends again in the future, if you need us. Thank you for choosing HBD!
Absolutely brilliant service!!!!!
Absolutely brilliant service!!!!!
Dave and Steve delivered my beautiful new washing machine today, they were on time, and certainly went above and beyond !! So impressive!! Would certainly recommend them to anyone.
15 July 2026
Unprompted review
Reply from HBD Appliances
Hi Karan. thank you for your kind words and positive feedback! We're delighted to hear that Dave &Steve provided you with excellent service and went above and beyond to deliver your new washing machine on time. Your recommendation means a lot to us, and we're pleased you had such a great experience with us at HBD. We look forward to assisting you again in the future, if you need us. Thank you for choosing HBD!
Great experience and stress free
Great experience and stress free. Was worried taking the door off to fit through may be a big ask but it was no problem. Tony and Drew were super fast and efficient. Would highly recommend
11 July 2026
Unprompted review
Reply from HBD Appliances
Hi Helen, thank you for your fantastic feedback! We're delighted to hear that your experience was stress-free and that Tony and Drew provided fast and efficient service. We appreciate your recommendation and look forward to assisting you again in the future, if you need us. Thank you for choosing HBD!
This is my third purchase from HB Domestics
This is my third purchase from HB Domestics, even though I have a local outlet I found this company to be highly efficient, honest and professional. Matt gave good advice on the phone as to how to open my old locked machine. Chip and Dave arrived on time and were able to install the new washing machine with no snags. They were a great team! As a retired nurse I appreciate quality and a friendly approach. I would recommend this company, give them a try! Julie from Folkestone
10 July 2026
Unprompted review
Reply from HBD Appliances
Hello and thank you for your kind words and for taking the time to leave this lovely feedback! We're delighted to hear that Matt’s advice and Chip and Dave’s professionalism met your expectations. We truly appreciate your recommendation and your recognition of our HBD team's friendly and efficient service. It’s always our goal to provide quality assistance, and we’re pleased we could help with your washing machine. We look forward to assisting you with any future needs. Thank you once again for choosing HBD!
Excellent service as usual
Excellent service as usual, knew when they were coming and they came when they said they would, efficient and polite
3 July 2026
Unprompted review
Reply from HBD Appliances
Hi De, thank you for your kind words and for taking the time to share your experience! We're delighted to hear that our HBD team was efficient, punctual, and polite. Providing reliable and courteous service is our top priority, and it's rewarding to know we met your expectations once again. We appreciate your continued trust in us and look forward to serving you in the future, if you need us. Thank you for choosing HBD!
Amazing service
This was the first time I used Herne Bay Domestics and I am delighted with everything. I found it very easy to speak to staff members by telephone. Thank you very much Rob and Andy! I was given all the help I needed with choosing products and felt as though everything would be sorted out. The visits were booked to fit in with me and when I needed to change appointment time that was done straight away. The products were fitted well and are just what I wanted. Many thanks for such a great service.
23 June 2026
Unprompted review
Reply from HBD Appliances
Hi Karen, thank you for your wonderful review! We're delighted to hear that you found it easy to communicate with our HBD staff, and that Rob and Andy could assist you effectively. We're pleased the appointments were convenient and that the products met your expectations. Providing excellent service is our priority, and we're glad we could deliver that for you. We appreciate your kind words and look forward to assisting you again in the future, if you need us. Thank you for choosing HBD!
Excellent customer service!!!
I recently bought a washing machine and Daisy was amazing. She was friendly, knowledgeable, and helped me choose the right machine for my needs. Nothing was too much trouble, and she made the whole process easy and stress-free. Excellent customer service from start to finish. Thank you, Daisy!
17 June 2026
Unprompted review
Reply from HBD Appliances
Good morning, thank you for your wonderful feedback and for highlighting Daisy’s excellent service! We're delighted to hear she made the process easy and stress-free for you. Providing friendly, knowledgeable assistance is our priority, and we're pleased it met your expectations. Customer satisfaction is our motivation, and we truly appreciate your kind words. Thank you for choosing HBD!
Needed a new washing machine fast as…
Needed a new washing machine fast as old one had broken down mid wash cycle. I searched all the usual appliance suppliers but Herne Bay Domestics were the only company that a) had what I wanted in stock and b) could deliver the next working day with a timed booked slot. Their friendly and efficient delivery team were on time and installed the new machine and disposed of the old one very quickly indeed. The price was good too. Can't fault them
22 June 2026
Unprompted review
Reply from HBD Appliances
Hi Anthony, thank you for your kind words and for sharing your positive experience! We're so glad we could provide the in-stock washing machine you needed with next-day delivery and efficient installation. It's great to hear our HBD team met your expectations and that you found our pricing satisfactory! We appreciate your trust and look forward to assisting you again in the future, if you need us. Thank you once again for choosing HBD!
From ordering to delivery the next day
From ordering to delivery the next day. Lots of communication. Great product. Thank you 🤩
18 June 2026
Unprompted review
Reply from HBD Appliances
Hi Leigh, thank you for your fantastic review! We're delighted to hear that your order was delivered promptly the next day and that our communication met your expectations. It's wonderful to know you’re pleased with the product. We truly appreciate your kind words and look forward to serving you again, if you need us. Thank you for choosing HBD!
Excellent service
Excellent service. Very friendly and efficient service and installation engineers and sales staff. Highly recommend.
18 June 2026
Unprompted review
Reply from HBD Appliances
Hi Tim, thank you for your kind words and high recommendation! We're delighted to hear that you experienced friendly, efficient service from our HBD sales and delivery teams. Providing excellent customer service is our priority, and it's rewarding to know we met your expectations. We appreciate your support and look forward to serving you again in the future, if you need us. Thank you for choosing HBD!
Fantastic from beginning to end
Washing machine stopped working and engineer attended within 24 hours.
Machine was dead (damage was shown and explained to me)
New one ordered and paid for there and then, delivered and plumbed in the following day.
Engineer and delivery staff very polite and respected my property.
I will definitely use Herne Bay Domestics in the future.
15 June 2026
Unprompted review
Reply from HBD Appliances
Hi Joanne, thank you for your positive feedback! We're glad our engineer responded promptly and that the HBD delivery team was polite and respectful of your property. It's great to hear that we could quickly resolve the issue with your washing machine and provide a new one the very next day! We appreciate your trust in us and look forward to assisting you in the future. Thank you for choosing HBD!
Excellent service
Excellent service instore and by the delivery staff. Faultless. I highly recommend. I chose Herne Bay Domestics for my new fridge as only a few weeks ago I had such a positive experience with buying a new dishwasher from the firm.
1 June 2026
Unprompted review
Reply from HBD Appliances
Hi KG, thank you for your kind words and for choosing HBD again! We're delighted to hear you had a positive experience both in-store and with our delivery staff. Your recommendation means a lot to us, and we're pleased we could assist you with your new fridge. We look forward to serving you again in the future, if you need us. Thank you for choosing HBD!
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