Haynes Manuals Reviews 

10,072
•
TrustScore 3.5 out of 5

3.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 321 reviews, most reviewers were somewhat happy with their experience overall. Many consumers find the printed books very practical, appreciating the clear step-by-step instructions, helpful diagrams, and reliable guidance for maintaining their vehicles. People often mention that traditional manuals serve as a great tool for home mechanics looking to complete successful repairs. However, some customers also noted that digital versions and online guides can be very difficult to navigate and frequently lack specific details for individual car models. A few other people also felt that the online platforms offer generic instructions, poor-quality black and white photos, and little useful information.

What people talk about most

Product

Customers had ambiguous experiences with the product, noting that while traditional printed books offered... See more

Instructions

People report ambiguous experiences with instructions, as opinions on the provided manuals vary significantly... See more

Quality

Customers consistently note ambiguous experiences with quality, as many long-term reviewers praise the... See more

Website

Consumers find website disappointment to be widespread due to difficult navigation, broken links, and missing... See more

User experience

Users describe ambiguous interactions with user experience, as some reviewers find the platform clear, easy... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Received the manual as a portable data file (PDF) and it included everything I needed. It was quite expensive for an electronic copy, but given the specific and relatively rare vehicle type, I can s... See more

Rated 4 out of 5 stars

My comment is this - The detail is quite comprehensive - very impressed - the quality of the paper is not what I am use too. Seems a bit furry - also the manual is not A4 size - the font size could be... See more

Rated 4 out of 5 stars

I purchased online and book manual. I found the online version difficult on my phone. I thought I could download to a folder for easy navigation but cant work it out. The paperback turned up and is ex... See more

Rated 4 out of 5 stars

The pack came inside of a week..that impressive.. The radiator hoses..main front are numbered but not given a name in the description, that a bit frustrating...


Company details

  1. Car Repair and Maintenance

Written by the company

The Haynes Owner's Workshop Manuals are a series of practical manuals from the British publisher Haynes Publishing Group.


Contact info

  • High Street, BA22 7JJ, Sparkford, United Kingdom

  • haynes.com

3.6

Average

TrustScore 3.5 out of 5

10K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 3% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(10,072)

306 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I needed help! I got help! Really great customer service!!

I needed help to find the right Manual to give me access to the information for my Vehicle, after
I purchased the wrong manual.
The customer service agent who answered my help email, responded quickly and helped me organise a refund and purchase the manual I needed for my car.
I felt like solving my issue was a priority for Haynes and was treated as such, and why the issue resolution was so successful.

8 December 2025
Rated 1 out of 5 stars

I have a 70 plate Captur

I have a 70 plate Captur, needed help with the door handle freezing, breakind and not opening from the outside.
Used to like that you stripped every car with photos. Step by step. bought the latest one as I had a problem with a frozen door handle no longer working. Couldn't see all the hidden screws etc, the online manual was rubbish, didn't explain them all, funny little one at the top right of the drivers door that need turning through 20 degrees, I levered it off and wrecked it, manual didn't even say it was there. What it did say was I needed to remove the electric window button assembly, NO I DIDN'T, it stays on the door panel!!! Not a lot of space to look through panels in the door and no pictures or any hint of any help in the manual. Been buying Haynes Manuals for 50 years, will not buy another one. They were always so good. Disappointed.

11 December 2025
Unprompted review
Haynes Manuals logo

Reply from Haynes Manuals

Hello Steve, Thank you for your feedback. Autofix is a new type of product from Haynes. Unlike our traditional Owners’ Workshop Manuals—which are based on stripping and rebuilding vehicles in our workshop—Autofix combines a range of resources, including:
Manufacturer data
General Haynes DIY tutorials and tips
Wiring diagrams
Torque wrench settings
Fault-finding guides
and some vehicle-specific instructions for complex tasks, where available.
Please note: The instructions are no longer step-by-step and are best suited for confident home mechanics or professionals.
If this is not what you intended to purchase please contact our customer services team with your order details and they will be happy to look into this for you.

Rated 3 out of 5 stars

Didn’t have the information I needed

The manual didn’t have too many specifics related my my exact model, the 2001 Hyundai accent. I thought purchasing this manual would show me in detail how to replace my cabin filter and what filter I needed specifically as it doesn’t match what other manuals or videos show when searching the topic online, also didn’t know much involving the information about powered window or central locking wiring yet there are models that have exactly that.

3 December 2025
Rated 1 out of 5 stars

Purchased an online Haynes manual for…

Purchased an online Haynes manual for my 2016 Volvo XC60 pasificly for info on EGR removal.The illustration was for a totally different car, contacted Haynes on 4 different occasions,still waiting.Their customer relations is totally deplorable.would never recomend.

8 December 2025
Unprompted review
Rated 5 out of 5 stars

Accidentally ordered an online version…

Accidentally ordered an online version for my Camaro instead of a paperback version. Customer services rep Lassad helped me to obtain the former and organised a refund for the latter.
Excellent and prompt service from this supplier!👏🎉🎶

4 December 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look