Arrived well packaged considering it was three decent sized dahlias and courier had box on its side. Once opened, quite a few side shoots were damaged, but on the whole plants are survivable . At leas... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered alliums, erigerons and geraniums. Each had a different delivery date. That wasn't a problem except that none of the plants arrived to that schedule, they all arrived early while I was on hol... See more
Company replied
I rarely buy plants from Hayloft because I find their pricing policy very off-putting. A lot of nurseries do the same thing - but their prices for single plants do not seem to be quite so extortion... See more
Company replied
Plants are in & settled in well. Looking forward to seeing them doing their thing next summer. The only down side was Royal Mail delivered them 24hrs later than expected & the hydrangea looked a bit... See more
Company replied
Company details
Written by the company
At Hayloft Plants, we’ve been helping people grow beautiful gardens for over 30 years, whether that’s a few pots on a patio or a fully planted border. Our vision is simple: "To be the first choice for gardeners of all abilities." Today, we’re proud to be a leading UK online plant retailer and mail-order nursery, combining decades of horticultural experience with a modern, easy-to-use digital garden shop and award winning educational and entertaining social media @hayloftplants
Hayloft
Written by the company
- Rare | Unusual | Exciting
- Shop thousands of plants delivered straight to your door from our UK nursery.
No Quibble Guarantee
If for any reason you are not delighted with your purchase, please do not worry as we are always happy to resolves any queries.
At Hayloft we try our utmost to look after you and your plants until they arrive on your doorstep.
We will always do our best to offer a first class service with our 'No Quibble Guarantee'.
All that we ask if that you are kind enough to let us know how we can improve for future orders.
Contact info
4.3
Excellent
22K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to order online
Easy to order online. Good value for money and arrived without any problems. Thank you.
3 September 2026
Reply from Hayloft
Thank you for your kind feedback! We’re delighted you found it easy to order and that everything arrived safely.
Kind regards
Melanie
Good healthy plants as described.
Good healthy plants as described and delivered in protective box packaging from trusted supplier.
Many thanks.
3 September 2026
Reply from Hayloft
Thank you! I’m glad the plants arrived healthy and well-protected. We really appreciate your kind feedback
Kind regards
Melanie
Plants arrived safe and healthy.quick…
Plants arrived safe and healthy.quick delivery have potted up for a couple of weeks
3 September 2026
Reply from Hayloft
Thank you so much. Glad to hear the plants arrived safely and healthy. Hope they settle in beautifully!
Kind regards
Melanie
Received the young plants
Received the young plants, wrapped well and delivered within timeframe. They had been well watered , but looked a little limp, so put into a plant pot with compost and put into a sheltered spot.
3 September 2026
Reply from Hayloft
Thank you for your lovely feedback! We’re pleased the plants arrived safely and hope they perk up nicely in their new home.
Kind regards
Melanie
I was not very impressed with the 2 packs of Everlasting Perennial Collection…
I was not very impressed with the quality of the plants that I paid for. 2 of them were not even attached to their compost pod and several were very weak and bruised and broken. Maybe a bad delivery didn't help but if they were stronger plants I think they would have survived the journey. Sadly I was quite disappointed and will not be ordering from hayloft again.
10 September 2026
Reply from Hayloft
We are sorry to hear about the disappointment with your order. Please do call us 01386 562999, we will be more than happy to discuss your order & resolve any issues.
Kind regards
Melanie
Satisfaction
We ordered the plants last year, at that time they were unavailable. We were offered our money back which we didn't want, and told they would arrive this September which they did. We've been kept informed reliably throughout with regard to details. The plants arrived in beautiful condition, well packed. with planting instructions. We are quite delighted with both the hydrangeas and the helpful service we have received....many thanks.
3 September 2026
Reply from Hayloft
Thank you so much for your kind words. We’re delighted to hear that your hydrangeas arrived safely and in beautiful condition. It’s been a pleasure keeping you updated, and we hope you enjoy your plants for many years to come.
Kind regards
Melanie
Easy to order
Easy to order, delivered promptly and the plants were in a great condition.
3 September 2026
Reply from Hayloft
Thank you for your lovely feedback! We’re so glad you were happy with the service and your plants.
Kind regards
Melanie
Good quality plants at a fantastic price
Quick delivery time from ordering. Plants arrived well packaged and very healthy with a good root system. Already potted up to overwinter in the greenhouse ready for spring planting.
3 September 2026
Reply from Hayloft
Thank you for your lovely feedback. We’re delighted your plants arrived quickly, healthy, and well rooted. We hope they thrive in the greenhouse and make a great start to your spring planting!
Kind regards
Melanie
Don’t shop online anywhere else!
I have used several online providers for plants this year and I have to say, this company are the best and I won’t be buying anywhere else from now on. The plants were packaged in a way they simply couldn’t be damaged and they are the healthiest plants. I am very happy with the service, the website, communication and value for money. I’ve found my one stop flower shop….
3 September 2026
Reply from Hayloft
Thank you so much for your lovely review. We’re delighted you’re so happy with your plants and our service. It means the world to us to know you’ve found your one-stop flower shop!
Kind regards
Melanie
Lovely plant
Lovely plant. Well packed. Arrived in good condition despite carrier taking extra time to deliver.
3 September 2026
Reply from Hayloft
Thank you so much! We’re delighted to hear your plant arrived safely and that you’re happy with it.
Kind regards
Melanie
The plants I received look healthy and…
The plants I received look healthy and looking forward to planting them tomorrow with my gardener but I haven't heard anything about the foxgloves yet
3 September 2026
Reply from Hayloft
Glad to hear they arrived healthy! Hope you enjoy planting them tomorrow with your gardener.
Please do call us with any delivery queries, we are here Mon - Saturday 9 - 5pm
Kind regards
Melanie
I like and trust this garden supplier
I like and trust this garden supplier, but have a minor niggle. I ordered and have received the 36 x salvia collection. Of these 4 look dead - collapsed foliage and not much sign of life - the other plantlets are ok, but I have no idea which varieties of salvia they are as there was no information about this. The 3 small phlomis plants I also ordered are well grown and healthy - I'm very happy with them. As usual, good communication and timely delivery from Hayloft. I will have no qualms about ordering from them again. Linda Jones.
3 September 2026
Reply from Hayloft
Hi Linda, thank you for your review. It could be that it was a 'mix' that you received, these are unspecified varieties.
If you call us in customer care 01386 562999 we will be more than happy to discuss your order & resolve all issues.
Glad the Phlomis plants are healthy!
Kindest regards
Melanie
Lovely little plants
Lovely little plants, but no instructions, just potential sizes, so I have planted them out in some of my larger pots, and live in hope!
3 September 2026
Reply from Hayloft
Fingers crossed they thrive and reward you with plenty of growth!
If you need further advice please call us 01386 562999, we will be more than happy to discuss your order.
Kind regards
Melanie
Arrived
Arrived, have just put some of them in.
I put them into flower pots for a week +, weather today was dry for a little while, so manged to get some in.
Thank you
3 September 2026
Reply from Hayloft
Glad you managed to get some planted while the weather was dry.
Thank you for your review.
Kind regards
Melanie
Nice healthy little plants arrived well…
Nice healthy little plants arrived well packed.
3 September 2026
Reply from Hayloft
Thank you so much! We’re delighted your plants arrived safely and healthy.
Kind regards
Melanie
Lovely Plants as Always from Hayloft
The plants were in great health, just waiting for the rain to stop to plant them up.
3 September 2026
Reply from Hayloft
Glad to hear they were in great health! Hopefully the rain stops soon so you can get them planted.
Kind regards
Melanie
Huh!
Ordered some bulbs. Offer included some free hormones or something. Was given a delivery date. Stayed in. What arrived was the unwanted free packet, in a big box, plus all the marketing gubbins, plus a note to say the bulbs would follow in a couple more weeks. So another day to arrange to stay in. Sent email to customer care but got a bland response saying the issue had been passed on to the relevant departments. No response yet.
3 September 2026
Reply from Hayloft
Hi Bill, we are sorry to read your review but would encourage you to call us 01386 562999 so that we may be given the chance to resolve your issues. We are here in the office Mon - Saturday 9 - 5pm.
Kind regards
Melanie
Great delivery of strong plants
Great delivery of strong plants. Very happy. Many thanks.
3 September 2026
Reply from Hayloft
Good afternoon
Thank you so much for your kind feedback! We’re delighted to hear you’re happy with the plants and the delivery. We really appreciate your support and hope you enjoy your plants! 🌿
Kind regards Melanie
I placed and received an order from…
I placed and received an order from Hayloft but two of the plants didn't survive. I called them and they told me they guarantee their plants.
They are replacing "all" of them and no quibble.
Great service.....
*****
7 September 2026
Unprompted review
Reply from Hayloft
Good afternoon
Thank you so much for your fantastic 5-star review! We’re sorry to hear that two of your plants didn’t survive, but we’re delighted we could put things right for you under our plant guarantee. We really appreciate your kind words about our service and hope your replacement plants thrive! 🌱🌸
Kind regards Melanie
Well informed when delivery would be
Well informed when delivery would be. The order was very good when they arrived
3 September 2026
Reply from Hayloft
Good afternoon
Thank you so much for your lovely feedback! We’re delighted to hear that you were kept well-informed about your delivery and that you were happy with your order when it arrived. We really appreciate your support and hope to serve you again soon!
Kind regards Melanie
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.