Arrived well packaged considering it was three decent sized dahlias and courier had box on its side. Once opened, quite a few side shoots were damaged, but on the whole plants are survivable . At leas... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered alliums, erigerons and geraniums. Each had a different delivery date. That wasn't a problem except that none of the plants arrived to that schedule, they all arrived early while I was on hol... See more
Company replied
I rarely buy plants from Hayloft because I find their pricing policy very off-putting. A lot of nurseries do the same thing - but their prices for single plants do not seem to be quite so extortion... See more
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Plants are in & settled in well. Looking forward to seeing them doing their thing next summer. The only down side was Royal Mail delivered them 24hrs later than expected & the hydrangea looked a bit... See more
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Company details
Written by the company
At Hayloft Plants, we’ve been helping people grow beautiful gardens for over 30 years, whether that’s a few pots on a patio or a fully planted border. Our vision is simple: "To be the first choice for gardeners of all abilities." Today, we’re proud to be a leading UK online plant retailer and mail-order nursery, combining decades of horticultural experience with a modern, easy-to-use digital garden shop and award winning educational and entertaining social media @hayloftplants
Hayloft
Written by the company
- Rare | Unusual | Exciting
- Shop thousands of plants delivered straight to your door from our UK nursery.
No Quibble Guarantee
If for any reason you are not delighted with your purchase, please do not worry as we are always happy to resolves any queries.
At Hayloft we try our utmost to look after you and your plants until they arrive on your doorstep.
We will always do our best to offer a first class service with our 'No Quibble Guarantee'.
All that we ask if that you are kind enough to let us know how we can improve for future orders.
Contact info
4.3
Excellent
22K reviews
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This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Excellent service and more importantly…
Excellent service and more importantly good quality plants.
16 September 2026
Reply from Hayloft
Good morning
Thank you so much for your lovely feedback! 🌿 We’re delighted to hear that you were happy with our service and, most importantly, the quality of your plants. We really appreciate your support! 😊
Kind regards Melanie
Parcel left on doorstep
Parcel left on doorstep - would’ve been helpful to have heard the doorbell.
15 September 2026
Reply from Hayloft
Good morning
Thank you for your feedback. We’re sorry to hear that your parcel was left on the doorstep without the doorbell being rung. We understand how frustrating this can be, and we’ll pass your comments on to the delivery team. We appreciate you bringing this to our attention
Kind regards Melanie
Happy bulbs
My bulbs arrived on good time, in perfect condition and look excellent. Can't wait to get them into the ground.
14 September 2026
Reply from Hayloft
Good morning
Thank you for your lovely feedback! 🌷 We’re delighted to hear that your bulbs arrived promptly and in perfect condition. We hope they grow beautifully and provide a wonderful display when they bloom! 🌱😊
Kind regards Melanie
Strong, healthy plants delivered…
Plants arrived very well packaged and protected. All looked strong and healthy.
15 September 2026
Reply from Hayloft
Good morning
We’re so pleased to hear that your plants arrived well packaged, protected, strong and healthy. We really appreciate your support and hope you enjoy watching them thrive! 😊
Kind regards Melanie
The 3 plants arrived very well packed
The 3 plants arrived very well packed , and very healthy , im pleased with them I would recommend .
15 September 2026
Reply from Hayloft
Good morning
Thank you so much for your lovely feedback! 🌿 We’re delighted to hear that your three plants arrived well-packed and in great condition. It’s wonderful to know you’re pleased with them, and we really appreciate your recommendation!
Kind regards Melanie
The tulips are in perfect condition and…
The tulips are in perfect condition and prompt delivery.
15 September 2026
Reply from Hayloft
Good morning
We’re delighted to hear that your tulips arrived in perfect condition and that you were pleased with the prompt delivery. 🌷😊 We really appreciate your support!
Kind regards Melanie
Usually very reliable however ………
Set of 3 Geums. 2 are really good strong plants the 3rd one Pink Petticoats is really small with hardly any roots not sure if it will overwinter but live in hope.
12 September 2026
Reply from Hayloft
Good morning
Thank you for your feedback. We’re pleased to hear that two of your Geums arrived as strong, healthy plants, but we’re sorry that ‘Pink Petticoats’ was smaller than expected and had very few roots. We completely understand your concern and hope it settles in well and establishes successfully. 🌸 Please keep an eye on it, and if you have any further concerns, don’t hesitate to get in touch. We’ll be happy to help
Kind regards Melanie
Reply from Hayloft
Good afternoon
Thank you! We’re glad you found the ordering process easy and straightforward. We really appreciate your feedback! 😊
Kind regards Melanie
Bulbs were quite soggy and odd colour
Bulbs were quite soggy and odd colour. Usually I have been happy with this company but maybe the courier was at fault? Can’t remember which one.
15 September 2026
Reply from Hayloft
Good afternoon
Thank you for your feedback. We’re sorry to hear that the bulbs arrived soggy and discoloured, especially as you’ve usually been happy with our service.
It’s possible the condition may have been affected during transit, but we’d still like to look into this for you. If you could send us your order number and a photo of the bulbs to customercare@hayloft.co.uk we’ll be happy to investigate and help resolve the issue.
Kind regards Melanie
Quality products
Quality products. Would have liked instructions of how to plant. I ordered some allium bulbs but no details of how deep or spacing required.
14 September 2026
Reply from Hayloft
Good afternoon
We’re delighted to hear that you’re pleased with the quality of our products. We’re sorry that planting instructions weren’t included with your Allium bulbs. Our website has detailed growing guides that will provide any needed information.🌱
Kind regards Melanie
Bulbs arrived well packaged and in time…
Bulbs arrived well packaged and in time frame promised
15 September 2026
Reply from Hayloft
Good afternoon
We’re delighted to hear that your bulbs arrived well packaged and within the promised timeframe. We hope they grow beautifully and give you a wonderful display! 🌷🌱
Kind regards Melanie
Love Hayloft
Love Hayloft, I like something different, they always have it, lovely people always ready to help, your purchase arrives punctual as advised,
M
14 September 2026
Reply from Hayloft
Good afternoon
Thank you so much for your wonderful feedback! We’re delighted to hear that you enjoy discovering something different in our range and that our team are always ready to help. It’s great to know your purchases arrive promptly as advised too. We really appreciate your kind words and continued support! 🌱💚
Kind regards Melanie
I’ve always been pleased with the…
I’ve always been pleased with the quality of the plants I’ve ordered from you. Delivery is quick. I’ve no complaints at all. Would recommend.
15 September 2026
Reply from Hayloft
Good afternoon
Thank you so much for your wonderful feedback! We’re delighted to hear that you’ve always been pleased with the quality of our plants and our quick delivery. It’s fantastic to know you have no complaints and would recommend Hayloft. We really appreciate your continued support! 🌱😊
Kind regards Melanie
Lovely bulbs
Bulbs arrived in great condition, well packed with sturdy box. Awaiting one more lot of bulbs and I ready for spring.
14 September 2026
Reply from Hayloft
Good afternoon
We’re delighted to hear that your bulbs arrived in great condition and were well protected in sturdy packaging. We hope the remaining bulbs arrive safely too, and that you enjoy a beautiful spring display! 🌷🌱
Kind regards Melanie
Delivered as promised 3 months ago…
Delivered as promised 3 months ago ready for autumn planting.
Not grown yet so can’t comment on the bulbs and any success
14 September 2026
Reply from Hayloft
Good afternoon
We’re pleased to hear that your bulbs arrived as promised and were ready for autumn planting. We hope they settle in well and reward you with a beautiful display when they bloom. 🌷
Kind regards Melanie
Helpful people on the phone good…
Helpful people on the phone good quality plants Any problems sorted immmediatly Great sea ice
14 September 2026
Reply from Hayloft
Good afternoon
Thank you so much for your wonderful feedback! We’re delighted to hear that you’ve found our phone team helpful, our plants high quality, and our service great. It’s especially lovely to know that any problems have been resolved quickly. We really appreciate your support! 🌱
Kind regards Melanie
My parcel arrived open
My parcel arrived open and the contents were damaged ( some bulbs were smashed) and others were mouldy
3 September 2026
Reply from Hayloft
Good afternoon
We are sorry to hear that your parcel arrived open and that some of the contents were damaged. I understand how disappointing this must be, especially with some of the bulbs being smashed and others arriving mouldy. Please contact us at customercare@hayloft.co.uk where the team will be able to help you.
Kind regards Melanie
Bulbs ordered arrived in excellent…
Bulbs ordered arrived in excellent condition, delivered promptly. Cant wait to see the flowers!
14 September 2026
Reply from Hayloft
Good afternoon
We’re delighted to hear that your bulbs arrived promptly and in excellent condition. We hope they settle in well and reward you with a beautiful display when they flower! 🌷🌱
Kind regards Melanie
Reply from Hayloft
Good afternoon
We’re delighted to hear that you’re pleased with the quality of your plant and that it arrived on the promised date. We really appreciate your support! 🌱😊
Kind regards Melanie
Reply from Hayloft
Good afternoon
We’re delighted to hear that your plants arrived promptly and were well packaged. It’s great to know they’re now growing on nicely — we hope they continue to thrive! 🌱😊
Kind regards Melanie
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