Abysmal customer service. Every e mail takes forever for tjem to respond to. You dont get a satisfactory outcome. Great shirts but if these is an issue youre pretty much on your own.
Company replied
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See what reviewers are saying
Worst international shipping service ever, they don’t make the return policy clear on their website, happy to take your money and when enquire about return they give you the run around and palm you of... See more
Company replied
As someone who is wearing RM Williams boots all the time, getting 2 pairs here, I was actually pleasantly surprised when the boots arrived. I didn't expect much, as I wasn't familiar with the bamrand... See more
I don't usually write reviews however, in this case, I really want to tell people about these amazing shirts! Ordering online from Australia can have it's challenges however my shirts arrive... See more
Company details
Information provided by various external sources
Hawes and Curtis is a Jermyn street luxury shirtmaker. We have a large range of luxury shirts and luxury accessories for both men and women. Visit our online store today!
Contact info
United States
- hawesandcurtis.com.au
3.2
Average
730 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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The website made it very easy to make a…
The website made it very easy to make a purchase.
4 December 2023
Beautiful product…
Beautiful product… i went up a size to Aust 14 & perfect for big boobs… even in the fitted shirt. Very happy!
12 November 2023
The shirts I ordered have the luxurious…
The shirts I ordered have the luxurious feel of cotton. They are a comfortable fit and the tailoring is excellent.
thanks
7 November 2023
Quality of suit excellent
7 November 2023
Your service was very prompt and I am…
Your service was very prompt and I am ver6 pleased with the trousers
5 November 2023
I have no complaint about the shirts, but ...
I have no complaint about the shirts - I have ordered twice before and been very happy. So my problem is that I ordered (2720794) five shirts yesterday via the 'Black Friday' menu offering $50 shirts, as I was running out of time. All that I chose were $65 a piece. OK no problem, but then I put in an promo code and it made no difference to the cost - bummer, why bother? Now today you spam me about 'Cyber Monday' offering 10% off sale prices! Geez H&C, I know you have to sell stuff but please don't treat me like an idiot. I will not be able to recommend you given this kind of sharp practice.
26 November 2023
Reply from Hawes & Curtis
Hi Mark,
Thank you for your review.
We are sorry to hear that the promotion code you received wasn't working.
If you could please emai our Customer Services team they will of course look into this for you, if you can email them at customerservice@hawesandcurtis.com (mailto:customerservice@hawesandcurtis.com)? Please put Trustpilot Review in the subject of your email.
Once we have more information, we will be able to assist further.
H&C CS
Very good business shirts with many…
Very good business shirts with many size variation's at good price
24 November 2023
An excellent shopping experience
A very easy to use website, with good menus and excellent filter options. Great product range at an affordable price point. Lots of useful, practical information on fit is provided to assist with your choice.
24 November 2023
I absolutely love your shirts and with…
I absolutely love your shirts and with the filters on the website I can go to exactly what I wanted.
22 November 2023
Website is good
Website is good, easy to navigate. Postage to Australia is rather expensive.
18 November 2023
Great Shirts. I have found the quality of the shirts…
I have found the quality of the shirts to be first rate and the service was excellent. The only disappointment was that a number of the shirts that were advertised were not available in my size.
28 October 2023
Prompt service from time of ordering…
Prompt service from time of ordering and shirts ordered were very high quality.
26 October 2023
Easy to navigate site checkout experience no fuss
Easy checkout experience no fuss, especially when it’s from overseas
10 November 2023
Awesome products
Ordered trousers which was of great quality, I'm happy with the final product
9 November 2023
Really disappointed I bought two shirts…
Really disappointed I bought two shirts the same size one fits well the other is too small
19 October 2023
Reply from Hawes & Curtis
Hi,
Thank you for your review.
We are sorry to hear about the measurement issue with your item. We pride ourselves on making high quality products.
Could you please send us an email to customerservice@hawesandcurtis.com? Please put Trustpilot Review in the subject of your email.
Once we have more information, we will be able to assist further.
H&C CS
Fast and exactly as ordered.
18 October 2023
Very informative website
Very informative website, easy ordering guide, extremely quick delivery with constant tracking information.
Quality jacket, and rapid follow up when product appeared too small for stated size.
15 October 2023
very polite and thorough
15 October 2023
Reliable & effortless
Reliable, well priced garments. Reliable communication & delivery. Shopping is effortless
4 October 2023
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