Very easy order process. Extremely quick delivery; I completed my order Tuesday 9.30pm and the flowers were delivered by Wednesday 10.30am. The flowers arrived in good order and were gratefully rece... See more
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Great customer service, an ordering issue from my end was very quickly dealt with by Megan, and followed up regularly and effectively. My mother was very happy with the flowers received. Will use agai... See more
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Flowers arrived on time, they were stunning and looked very elegant. Some flowers were still in bud which was an absolute plus. Very happy and would definitely order again. Definitely recommend buying... See more
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Re order 2282607 I made an order last night but due to a technical blip my end two identical Orders were made resulting in two debits to My account. I emailed immediately I realised and had an resp... See more
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Company details
Written by the company
Haute Florist is a luxury online florist delivering beautifully handcrafted bouquets, elegant hatboxes and thoughtful gifts across the UK, seven days a week. Every arrangement is designed by our artisan florists using premium quality stems, carefully sourced from trusted growers to ensure exceptional freshness, longevity and style. Inspired by fashion, interiors and modern luxury, Haute Florist creates bouquets that are as beautiful to receive as they are to display. From timeless roses and seasonal favourites to contemporary floral designs, every bouquet is thoughtfully arranged and presented in our signature luxury packaging, making every delivery feel truly special. Whether you're celebrating a birthday, anniversary, new home, new baby or simply sending flowers "just because", our collections are designed to help you mark life's meaningful moments with elegance. We also offer luxury hampers, gift sets, plants and home accessories, allowing you to create memorable gifting experiences for every occasion. At Haute Florist, we believe flowers are more than a gift, they're a way to celebrate, comfort, connect and bring everyday luxury into people's lives. Our mission is simple, to deliver exceptional flowers and unforgettable experiences, one bouquet at a time.
Contact info
United Kingdom
- hauteflorist.co.uk
3.1
Average
7K reviews
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Used Haute a couple of times and both…
Used Haute a couple of times and both times have been poor. Flowers arrived but didn't look up to much, nothing like what was advertised, and didn't last long at all. I know how to keep flowers lasting a long time, but these poor things were already on their last legs. To be frank I was embarrassed giving them to my wife for her birthday. I've had much better quality flowers and better value from elsewhere which is what I'll do in the future
30 June 2026
Unprompted review
Reply from Haute Florist
Hello Phil,
We’re truly sorry to hear that your experiences with our flowers have been disappointing on both occasions. It’s especially upsetting to know they did not meet your expectations for appearance or longevity, particularly when they were intended to celebrate your wife’s birthday. As we can see you hadn’t yet contacted us to seek a resolution, a member of our Customer Support team has now reached out to you directly and hopes to resolve this matter for you as quickly as possible.
Kind regards,
Rosie
Lovely bouquet and great service.
I placed an order online and then realised I had made a mistake and had used the wrong address. I informed Haute Florist and it was quickly and easily changed. The bouquet was delivered the next day and was very good quality and and looked superb.
29 June 2026
Unprompted review
Reply from Haute Florist
Hello Steve,
We're so happy to hear that we could swiftly correct the address for your order! It's wonderful to know that the bouquet arrived the next day and exceeded your expectations in quality and appearance. Thank you for your kind words!
Kind regards,
Rosie
Reply from Haute Florist
Hello Robert,
We're so glad to hear that your experience was good and easy, and that we delivered as requested. Thank you for your positive feedback!
Kind regards,
Rosie
Overpriced with Inconsistent Quality
Received bunch of 10 peonies two of which were half open and the rest tight buds. No flower food. Trimmed the ends. Next day two open ones were dropping petals. Half of the remaining ones never opened. Found out there were supposed to be 12 blooms. Customer services offered £15 voucher. Refused this on the basis that the missing two peonies alone accounted for £10. Eventually they agreed to send a new bouquet. Peonies were then out of season. Picked a new bouquet which arrived with flower food. One rose was already drooping and never recovered, one lily had a crushed stem and had to be cut short, some blossoms from the other flowers had broken off and one lisianthus stem was broken. Didn't bother going back to customer services but decided never to use this company again.
In summary, over priced, inconsistent quality and received poor condition.
18 June 2026
Unprompted review
Reply from Haute Florist
Hello Nishi,
Thank you for your review.
We are truly sorry to hear about the disappointing experience you had with both your original peony order and the replacement bouquet. We understand your frustration with the quality and condition of the flowers, and we sincerely apologize for the issues with the missing blooms, unopened buds, and damaged stems. Your feedback regarding the inconsistency and poor condition is very important to us, and we appreciate you bringing these concerns to our attention.
Kind regards,
Rosie
Good experience all round
Easy ordering, great communication and beautiful flowers
27 June 2026
Unprompted review
Reply from Haute Florist
Hello Sue,
We're so happy to hear you found our ordering process easy and appreciated our communication and beautiful flowers! We truly value your positive feedback.
Kind regards,
Rosie
It was a very late order
It was a very late order, 9pm the night before, and the flowers arrived by lunch time on the required day. A really beautiful bouquet. Many thanks.
27 June 2026
Unprompted review
Reply from Haute Florist
Hello Amber,
We're so glad we could deliver your beautiful bouquet promptly, even with a late order! We truly appreciate your kind words.
Kind regards,
Rosie
Outrageous and frankly unbelievable
Outrageous and frankly unbelievable. The flowers arrived as if they had been ran over by a car. They were basically dead, and my package was missing flower food I couldn’t even try to revive them. The amount of flowers that came weren't even enough compared to the picture on the website. On top of all, the customer service did not agree to resolve my issue. I wanted a full refund as the bouquet was unusable, and I had to buy another, SAME DAY.
I have ordered with other flower companies before and they were just fine, this one was just terrible! So i would strongly recommend staying away.
27 June 2026
Unprompted review
Reply from Haute Florist
Hello Petar,
Thank you for sharing your feedback.
We are truly sorry to hear about the condition of the flowers upon arrival and the missing flower food. We also regret that the bouquet did not match the website's representation and that your customer service experience was unsatisfactory.
A member of our reviews team has since reached out and resolved this issue.
Kind regards,
Rosie
Excellent
Excellent, the flowers were for my friend, which she said were beautiful, thank you I will definitely use Haute Florist again xx
27 June 2026
Unprompted review
Reply from Haute Florist
Hello Sharon,
We're so delighted to hear that your friend loved the beautiful flowers! It's wonderful to know you'll be using us again. Thank you for your kind words.
Kind regards,
Rosie
Do not use this company
Do not use this company. Ordered large bouquet and champagne promised for next day delivery. Not delivered. Apparently orders have to be 3 days late before they will consider compensation. Find another company if you want your order delivered on time.
3 July 2026
Unprompted review
Reply from Haute Florist
Hello Beverley,
Thank you for your review.
We sincerely apologize for the frustration and inconvenience caused by the delayed delivery of your order. We understand how disappointing it is when an expected delivery doesn't arrive on time. We are truly sorry for this experience.
Kind regards,
Tom
very good product -- a favourable…FLOWERS
very good product -- a favourable price--well presented
2 July 2026
Unprompted review
Reply from Haute Florist
Hello Mary,
We are so happy to hear that you enjoyed the product and found the price favourable. Thank you for your wonderful feedback!
Kind regards,
Katie
Difficult to organise flowers from…
Difficult to organise flowers from other side of the world, for a sad occasion. Haute had the right flowers, yheir on-line booking system was easy to navigate, prices reasonable & delivery exactly as reqiested. Could not fault whole transaction; even flowers not wilted after extremely hot weather for delivery. Would use again for sure.
25 June 2026
Unprompted review
Reply from Haute Florist
Hello Judith,
We truly appreciate your kind words during what we understand was a difficult time. It means a great deal to us that we could help ease some of the burden with our service. We are so pleased our online system was easy to use and that the flowers arrived perfectly, even in challenging weather. Your positive feedback is greatly appreciated, and we look forward to assisting you again.
Kind regards,
Rosie
Perfect
Such an easy website to navigate. The order was processed and delivered just as advised. The flowers were gorgeous and are still going strong a week later.
I would certainly use your company again in the future.
26 June 2026
Unprompted review
Reply from Haute Florist
Hello Gary,
We are so pleased you found our website easy to navigate and that your order was processed and delivered as advised. We're delighted that the flowers were gorgeous and are still going strong!
Kind regards,
Rosie
Save yourself the embarrassment DO NOT…
Save yourself the embarrassment DO NOT ORDER
2 July 2026
Unprompted review
Reply from Haute Florist
Hello Hollie,
Thank you for taking the time to leave your review. We're very sorry to see that your experience has left you feeling this way.
We never want our customers to be disappointed, and we sincerely regret that we did not meet your expectations on this occasion.
We have requested further information and hope to be able to look into this for you.
Kind regards,
Rosie
i dont recommend no delivery time…
i dont recommend no delivery time slots, and customer service can't help. Zero personality; AI would do a better job. Today:
ood afternoon, Customer Service Team
I am writing to make a formal complaint regarding my flower order placed yesterday (02.07) for delivery to the Jubilee restaurant. Despite waiting throughout the day and relying on your confirmed delivery service, the flowers were never delivered (see attached). I received no adequate update, explanation or alternative arrangement. The order was time-sensitive and intended for a specific occasion. As the required delivery deadline has now been missed, the flowers are no longer of use to me. I therefore request an immediate full refund to the original payment method. Please confirm that the refund has been processed and provide a clear explanation as to why the delivery failed. I expect this matter to be resolved without further delay.
2 July 2026
Unprompted review
Reply from Haute Florist
Hello,
We're sorry to hear you were disappointed with your experience.
We understand that not being able to select a delivery time slot can be frustrating. As our deliveries are made via a third-party courier, we're unfortunately unable to offer specific delivery times or time slots, as they operate under their own routes and schedules. Our customer care team is unable to influence the courier's route once an order is in transit.
Your comments will be shared with the relevant team as we continually look for ways to improve the service we provide.
Kind regards,
Rosie
Happy Customer!
I've been purchasing flowers from Haute Florist for years, and I've always been impressed by the quality and variety of their arrangements. The recipients love them just as much as I do.
Recently, Royal Mail delivered an order late, which unfortunately ruined the flowers. However, Haute Florist was quick to resolve the issue, and their customer service was excellent throughout.
I would definitely recommend them!
19 June 2026
Unprompted review
Reply from Haute Florist
Hello Tara,
Thank you so much for taking the time to leave such a lovely review and for your continued loyalty over the years. It means a great deal to us to know that both you and your recipients have consistently enjoyed our flowers.
We're sorry that your recent order was affected by a delivery delay, but we're pleased we were able to resolve the issue quickly and that our customer service team was able to provide a positive experience.
Kind regards,
Rosie
Flowers arrived on time
Flowers arrived on time, feedback was they were beautiful she was delighted to receive them.
25 June 2026
Unprompted review
Reply from Haute Florist
Hello Susan,
We're so happy to hear that the flowers arrived on time and that the recipient was delighted with how beautiful they were! Thank you for sharing your positive feedback.
Kind regards,
Tom
These guys are shocking
These guys are shocking. I paid almost £70 for an Xl bouquet, what was delivered was unrecognisable to what I ordered, half of it was already dead and have the size of what I paid for - they reluctantly agreed to resend and the second attempt was the smallest bunch of crap flowers, not even the same colour I opted for, please don’t anyone else waste your money, you will buy better in Aldi x
1 July 2026
Unprompted review
Reply from Haute Florist
Hello Rachel,
We're very sorry that both your original order and the replacement fell short of your expectations. We appreciate that the replacement did not put things right, and that's not the experience we ever want our customers to have.
We would appreciate the opportunity to review this for you. We have requested further information.
Kind regards,
Tom
I spent £120 on two bunches of flowers…
I spent £120 on two bunches of flowers from here. Paid extra for set day delivery. Paid extra to have largest bunch they do. Disappointment is an understatement. These flowers were meant for a funeral, one bunch which was the more expensive ones never got delivered despite ordering both together. The other bunch was half dead and worse than a cheap bunch from the supermarket. No way we're they a large bunch either. I was left having to get same say flowers from a local florist which I should have used in the first place as they were fantastic. I received more of an apology from the local florist that someone has messed up so bad on funeral flowers.
I must have sent about 30 emails talking to customer service who continually offered a new bunch of flowers which was not needed as the funeral had passed. They were adamant not to give me a refund for undelivered flowers and dead flowers and said new flowers on only one bunch is all they could do. I showed proof of non delivery and proof of poor quality. They repeated themselves, ignored the law and asked for things I'd already sent. Not actually reading my emails explaining the situation. I escalated it higher after getting no where. The manager then again offered new flowers again ignoring me that the funeral had passed. Eventually I got a refund. Worst customer service I've ever recieved. Save your money and use elsewhere. Such a poor company now. Used them a couple years ago and flowers were lovely. But seems they've dived downhill and don't care about quality or their customers. AVOID AT ALL COSTS.
3 June 2026
Unprompted review
Reply from Haute Florist
Hello Lucy,
Thank you for taking the time to share your feedback. We are truly sorry to read about your experience and understand how upsetting this must have been, particularly as the flowers were intended for a funeral. We appreciate that this was an important occasion, and we regret the disappointment and additional stress this situation may have caused.
We're sorry that one of your bouquets was not delivered as expected and that the other did not arrive in the condition you anticipated. This is not the standard of service we aim to provide, and we understand why you were frustrated. We also apologise that our customer service left you feeling unheard. While our team initially offered replacement flowers in line with our usual resolution process, we appreciate that you did not feel this was an appropriate resolution due to the sentiment of the occasion.
We're pleased that we were ultimately able to arrange a refund, although we fully appreciate this could not make up for the disappointment surrounding such an important occasion.
Your feedback has been shared with the relevant teams and management, as experiences such as yours are taken seriously and help us identify where improvements are needed in both our service and communication.
Kind regards,
Rosie
Omg the most beautiful flowers was…
Omg the most beautiful flowers was delivered to my friend for her 60th birthday that I ordered she said she has never seen such beautiful flowers and the box they was in the colours and everything was simply stunning thank you
You are my new place to order now
23 June 2026
Unprompted review
Reply from Haute Florist
Hello Debbie,
We are so delighted to hear that the flowers for your friend's 60th birthday were such a success! It truly makes our day to know that we could contribute to such a special occasion and that you were pleased with our arrangements. We look forward to fulfilling your future orders!
Kind regards,
Rosie
Worst flowers sent to two of my friends…
Worst flowers sent to two of my friends ever!! The flowers were poor quality and expensive at the same DID NOT match the photo at all!! Do not order from them!! Its an embarrassment!!!
30 June 2026
Unprompted review
Reply from Haute Florist
Hello,
We are very sorry to hear that the flowers did not meet your expectations or reflect what you anticipated based on the images shown on our website. We would appreciate the opportunity to investigate further.
We have requested further information. We hope this can be resolved.
Kind regards,
Katie
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