Haute Florist Reviews 

Flowers arrived very floppy and bruised, extremely extremely dissatisfied. One flower was rotting!

I paid extra for a large bouquet but what arrived was an average size bouquet.
The quality was very poor and I ended up going to a florist for flowers. AVOID . Ruined my graduation! Don’t waste your hard earned money here and support your local florists instead of this greedy careless company!

My aunty said they were the most amazing perfect display she’d ever seen. Fast delivery thank you for using Royal Mail. Flowers for royalty. Will be using you again. Thank you

Ordered a bouquet for friends to say thanks for their support!
Arrived via Royal Mail, on their last legs!
Friends Immediately placed in water in the hope they’d bounce back! They didn’t dead by the following morning!
Incredibly disappointed.
Haute contacted, replacement to be sent!
Is that the answer though? If your reviews are to be listened to it simply isn’t working via Royal Mail, yet you continue to use them. Just get it right first time for repeat custom!
We use this company for our business account but following this experience we will use an alternative supplier moving forward!
As you will see from the response….. haute florist think a replacement is acceptable! I believe sending a quality product out to begin with is the best option!!!!
Choose an alternative ethical company!

Please do not buy anything from this florists. I received a bouquet as a present …. The quality of these flowers was awful….1/2 were wilting/dead! …. When I complained they offered me a £5 voucher off my next order… disgusting!
Update!…
.. after a resend , the bouquet had a flower stem broken and a red sticker on a leaf with all of flowers completely open. The 1st bouquet lasted 3 days (the ones that were salvageable)and I think the 2nd order will be the same!
Please Haute look at your quality control before sending out, how will you survive in this climate with awful quality flowers and dreadful customer service!
My M&S delivery and Tesco flowers are still surviving beautifully however!

Great customer service, an ordering issue from my end was very quickly dealt with by Megan, and followed up regularly and effectively. My mother was very happy with the flowers received. Will use again.

Online from Australia I ordered a bouquet for my daughter in the UK celebrating the birth of her daughter. It arrived at the expected day and time frame. She was delighted. I ordered Belle Roses and a vase.
Very happy.
I will order again on her birthday- which is in another month.

Firstly Royal Mail are rubbish for delivering parcels. They wont leave elsewhere and come during the day when everyone's at work.

2nd although these flowers were bashed to death by Royal Mail they also did not match the description on the website. Was supposed to be a planted lavender garden. Instead was a bush of Lavender with 2 roses and a separate plant in a plant pot that had not even been worked into the arrangement.

Amazing order every occasion and never disappoints thanks

Wonderful flowers and great service. Would use you guys again! The recipient was most impressed and touched... thank you 😊

The ordering and delivery process is very easy and straight forward.
My friend who receives her flowers say they are the best flowers she has every received. Absolutley beautiful flowers...

Bought two bouquets for my mother's birthday - Summer Spritz, and Summer Awakening was what I ordered. Asked for delivery to be changed, which had confirmation that it had been. Only received one bouquet on the day I asked for it to be delivered. When asked why the other one hadn't turned up they said only 1 bouquets address had been changed.. why?! Unable to then get a refund on the other bouquet as they said they weren't able to do this, only received a refund for my £9 delivery as I had paid extra.

In terms of the bouquet itself. The Summer Spritz - I ordered a medium for £50 and I probably could have found better in Sainsbury's, which I will be going to do as I'm a bouquet down.. No where near enough for what you pay.

The flowers were fresh and lovely, My recipient was really very pleased!

Few technical problems when ordering which resulted in me ordering two identical bouquets!! Emailed company and problem was dealt with quickly and with great customer service- thank you. Would not hesitate to use Haute Florists again 🙏

My daughter arranged a delivery from this company to arrive by July 10th. I waited in all day, only for her to be told they couldn't deliver as I'm not in.
My daughter bought me another bunch of flowers to enjoy on my birthday, Saturday.
Royal Mail finally delivered them today, Monday 13th, they were wilted, smelly and the chocolates were melted.
Haute has refused a refund, instead offering a replacement. I do not want a replacement as 1, the same thing could happen, 2, I already have enough flowers.
My daughter paid good money for what should have been an amazing bouquet plus chocolates. She should have been given a full refund, as they chose to send them by an unreliable delivery service.

Flowers arrived in excellent condition and my sister liked the beautiful bouquet

Ordered a bouquet of flowers for next day delivery, and when received the bouquet of flowers was nothing like the photo shown on the website. The bouquet was absolutely tiny and was a bunch of random flowers. I was extremely disappointed because these flowers were for my engagement ceremony to give to my fiancé’s family. When I rang customer services, they demanded a birds eye photo for review just to be told i’d receive £5 store credit, knowing I would never purchase from them again. They never refunded £50.00 they owed back to me. AVOID THIS COMPANY!!!

I ordered a bouquet of flowers for my friend as her dad had sadly passed away . The flowers that arrived were nothing like the picture on the website. Why show a picture of a bouquet when the flowers delivered are nothing like it and not and many flowers and large pieces of grass added in . Extremely disappointed and feel i have been conned and will never use the company again. I was embarrassed when my friend sent me pictures of them .

Flowers were beautiful according to recipient who messaged me after receipt so can only give a positive review. They arrived on time. Therefore highly recommend this vendor!

I received a Wild Beauty bouquet from my work colleagues following the death of my father. The flowers were beautiful, but despite following all the advice regarding changing water and trimming stems every 2 days, the flowers were all dead by the 3rd day.
Very disappointing, especially as the supermarket flowers that I received the same day lasted over a week!

Beautiful white fragrant roses in a dignified black hat box tied with elegant branded ribbon, packaged securely and delivered on time to a grieving friend who’d just lost her husband. She was absolutely thrilled with the stunning presentation, and remarked that they were just perfect to honour her husband’s memory and to celebrate the beauty of life and eternal love. With many thanks to Haute florist