Haute Florist Reviews 

I ordered a larger bunch of peonies and stocks to cheer up my daughter. Sadly the stocks were in poor shape when they arrived. However the response when I notified Haute Florist was exceptional. They saw the photos, apologised and sent a new bouquet very promptly. Every one of my communications was answered more promptly than any company ever has. And the Peonies & Stocks were stunning. I would go straight to Haute Flowers for my next delivery.

Smooth ordering and delivery from Canada. Thank you 🙏

Haute were unable throughout our exchange of a dozen plus e-mails to tell me where these flowers were and when they would be delivered. They were being sent to Jersey and I now have found out separately that flowers are no longer shipped by air but now going by boat which obviously would have accounted for the delay. Pity Haute could not have told me this themselves and saved us both these very frustrating exchanges. If I could give a score of less than one star I would although Haute have offered me a refund of the delivery charge.
I would definitely not recommend this company - part of the Prestige umbrella. Although the recipient said the flowers were "lovely" the picture she sent to me was not as "lovely" as the picture I based my order upon!

Flowers were beautiful and arrived on time.

Except service and beautiful flowers

Birthday Flowers were the best bouquet I've ever sent. Nearly a week old now and still going strong. Especially the Peonies.

What went wrong? Wrong flowers, wrong day and no respect. This is a dreadful company, stay away. Sent pictures, then they wanted from a different angle, just awful. 😢

I only wish I had looked at these reviews before placing my order - I ordered a large bouquet for an 80th birthday, what arrived had less flowers in than the standard size and looked absolutely nothing like the picture - it’s daylight robbery and I’m so upset that I sent such a terrible gift for a special birthday.

Very disappointed. The flowers looked nothing like the image advertised on their website. Looked very cheap.

I ordered a hand tied bouquet from this company and the flowers were a huge disappointment. Nothing like the bouquet that was advertised and confirmed in my email. My friend sent me photos of the flowers once delivered, she had arranged them in a pint glass. The amount of flowers delivered was really pathetic and not worth the cost. I decided to contact Haute florist to express my disappointment, they replied asking for more photos and offering a £15.00 voucher off my next order. I sent more pictures which confirmed that the flowers delivered were sparse and no where near what I had ordered. They sent another email to say after reviewing the flowers in the photos with the florist that they felt the flowers were of good quality. Avoid this company and use local suppliers, you definitely get a better service and quality. I will not use this company again.

On time - quality product - easy to use app

The flowers were for my sisters birthday.
She was thrilled with them and sent me a photo they looked beautiful

I live in Liverpool and was looking for a florist near Bacton, Suffolk to deliver flowers to my daughter. They were delivered exactly when they promised and flowers were beautiful

Absolutely horrendous, disgusting company. do not use. Terrible flowers, no customer service and just vile interactions

‼️ Haute = Prestige Gifting ‼️

Emailed them with a complaint and they just brush you off wait for the flowers to bloom. Very disappointed. The only positive thing I can say is that the presentation (box and ribbon were nice), but they don’t make up for the fact that the bouquet delivered looked nowhere near the bouquet advertised.

In my opinion, the flowers received looked closer to a £15 supermarket bouquet than a bouquet advertised at £55 and reduced to £40.

This was bereavement flowers for a friend. This is disgusting they are getting away with it using a different brand.

Flowers are dying off already, and sent images to company. Offering a £20 voucher. I will never use this company again. BE AWARE

Update - Further to company’s reply at bottom. I haven’t heard anything back at all.

I was not initially happy with the flowers I receive and was disappointed, considering the high quality I received in 2024. But the customer services team were on hand to investigate and replace my flowers immediately once I flagged the issue. Order 676917

Turned up on time, excelllent quality 100% recommend

This is the third time I've used haute to send flowers to a special friend, today was the first time I saw what I had ordered (I normally just order and send) and I must say I am more than impressed with the quality and beauty, I will never use anyone else for floral gifts ever again,, worth every penny.

Lovely quality
Easy to order
Timely delivery
Recipients always love
Thank you

Really disappointing in size and quality. Raised it with them and they offered a £10 credit. Would never use again or recommend.
Further to their reply below this is also a LIE I wasn’t seeking a refund at all this was a gift. I would’ve accepted a replacement bouquet if this had been offered earlier - but by the time they did I was so fed up with them I didn’t want another bar of them. They have no concept of what “customer effort score” is but by not reading my emails properly, providing repetitive pasted replies and quoting policy and asking repeatedly for more photos I was just exhausted and frustrated by the time they finally offered a replacement. So NO I wouldn’t have a haute bouquet given to me for free - they are that bad.