Haulfryn Group Reviews 

Disgusting. Been coming here for years. And in the last month ive been cancelled. I'd suggest going somewhere else nothing for customer loyalty

Very poor aftersales support. Had two issues with our holiday home in the last 9 months. Raise issues online. Gets directed to Holmans wood site where there are minimal staff and those here are worked to the bone with grounds and holiday let handovers. Sister site of Finlake have the technical and maintenance teams but takes lots of repeated requests for help before anything is resolved. Current issue is a leak that is leaking onto electrics in the roof and risking the floor. Obviously risk to health and the home. Terrible considering the costs we pay out.

I booked a holiday, information on the accommodation is very basic so have emailed, messaged and rang the site itself and the head office. No replies or call backs.
Very worrying.

Booked and stayed in a superior lodge in Cheshire and really wasn’t all it was cracked up to be, checked in at the correct time and immediately recognised there were going to be issues, to start with there were 2 bags of dog mess right by the gate, then proceeded to open but not before noticing the spiders and cobb webs all around the cabin, we went in and it was a similar store on the inside the cleaners had not been bothered to do any work inside at all the beds were just about made up but only left a hand towels and left half the beds unmade, there was a pot plant in the bathroom that was all over the floor and dirt everywhere, we did go back to reception and she seemed rather unsure on a course of action. It was a pretty poor stay to be honest to the point where we left early as the children couldn’t stand the amount of spiders in their rooms and bathrooms. Wouldn’t stay again.

Amazing range of holiday homes for sale and holiday packages across the UK. I've had nothing but positive experiences!

Do not book your holiday with this company or hoseasons
They sold the lodge we were booked to stay in and I’ve been trying all week to get a reply to my emails and nothing so it looks like resolver and the ombudsman next

Terrible experience at Finlake. Arrived to unheated accomodation in January. Ruined first night of stay sitting in cold van with our coats on. Paid for premium. Response limited to platitudes with no responsibility taken. Recommend you book through a company that cares about their customers and brand.

Never been on holiday with this company until this year now we have been twice because they deliver on wat they write about
Couldn't fault both holidays

I stayed at the Devon Hills Haulfryn site for one week and it deserves a complimentary review! The site was very well maintained overall and the newish “Hive” facility that includes an indoor pool, smallish but adequate and DDA accessible gym and bar/cafe facilities is a great place! The Luxury Lodge hot tub 4 l stayed in was a newer lodge and it was very very clean and had every accessory l needed! The site has ample parking and waste disposal facilities and a Launderette Overall I was very happy to have stayed there. One word of advice is don’t book Blagdon Way (no:s 1/2/3/4) as the noise from the road is constant until about 8/9 ish if this type of traffic noise bothers you.
I was out most days and so it wasn’t too much of a problem for me.

A word on Hoseasons, they are mostly awful!! But Haulfryn only use them which is a pity tbh.

We liked the that the Caravan was close to the Club Complex by walking.
On arrival at the club on the first night ready to pay for a pint, oh! we don't take cash I said nothing on the sites about this there's a sign over the by the window.
Ok was my reply. The only think which was a dislike in the Caravan was no plug to charge a shaver, not everyone has a shaver with USB charge facilities and also nowhere in either of the Bathrooms was there any hooks for house coat/dressing gown. We just had a feeling that Praa Sands Holiday Park was for Owners and Holidaymakers were a side line for revenue for owners and lets make no mistakes "This is not a 5 star Holiday venue sorry.

Purchased holiday home at Holmans Wood Chudleigh,
but costs are very high, increases are regular and Management is very poor.

Absolutely do not care about their owners, greedy company, increasing site fees by a ridiculous % with zero investment in the site, not even a full time site manager anymore, intermittent access to facilities we should have full access too. Over 60% of site owners raised complaints but nothing changes. Do not buy a caravan or lodge with this company.

We stayed for a week to see family and friends in the area, having stayed last year and enjoyed the experience. With a few days to go until the holiday, we checked in to be told 'we don't allow commercial vehicles' on site - we said, 'it's not a commercial vehicle, it's a campervan' so were told 'we don't allow campervans on our site'. So I said what do we do with our expensive bikes then? Answer: lock them up on the balcony and park up the lane. As it was too late to change our plans as had 3 of us plus 3 bikes to transport plus all our luggage so we ignored this didact as completely impractical. (The site promotes itself as ideal location for walking and cycling but facilities for bikes like a bike wash and secure bike storage are non-existent.) We then received an email after a couple of days saying 'we don't allow campervans on the site bla bla bla'. So I responded saying it's not in your Ts&Cs and your website says 'ample parking' plus, due to illness, we need access to transport at all times. I could have added that we were not going to walk half a mile down a dark, narrow, dangerous country lane in the rain and leave our van in a public car park when there is a lot of theft around (had a bike stolen in Peaslake during the stay). Heard no more about it after that but after an awful year, it was a shame to have this extra stress to deal with.

We also had a leak in the kitchen that the maintenance guy said was the washing machine, it wasn't, and the thermostat was impossible to adjust so we were either boiling hot or chilly, depending on whether the room had a working rad or not. Again maintenance man didn't resolve these issues. Apart from these problems, which somewhat spoilt the holiday, it's a good value peaceful site and we will probably use it again as location is ideal but Ts&Cs should make it clearer what vehicles are and aren't allowed and why.

Hi now staying at gimblet rock over xmas first van had no working boiler packed up again and moved to another van,no smoke alarm,worrying no working radiator in main bedroom,no blind up kitchen window,missing cooking equipment, not to clean,what can I say just poor.

They desperately need an updated booking system, it's a technical nightmare and almost impossible to navigate. They have no email address and the park phone goes through to voicemail. Booked trip for 4 adults and a tiny baby and the issues are endless:

1. They use Ho Seasons as a booking agent, this is who you are transferred to when you call to book. The Ho Seasons website would only let us count the baby as an extra adult (so 4 bedded lodges with a cot weren't available when we added the baby). Agent on the phone had the same issue, so advised leaving her off to get the property we needed for our size of party.

2. The first two agents we spoke to gave a 'best guess' at the facilities at the property (e.g. washing machine, shower, etc - you can't view this on the website, it just says 'in selected properties'. They literally said 'it probably has a shower but there's no guarantee'. I guess some only have baths. With a young baby we need to know what is there). The third agent was much more helpful and able to look it up. However, despite him encouraging us to email him about the booking initially, as soon as we paid he went completely dark and ignored my queries. There's no email for the park and they don't answer the phones, so we're stuck. I have unresolved issues, for example: it doesn't specify on our booking confirmation that we need a pet free property, despite this being promised on the phone. Fingers crossed it's recorded in their system somewhere.

3. They never sent the code you need to book activities; the booking agent ignored this in my email and we had to call the park several times to get through and find out what it is (FLFLB0140970); they promised to also send it in an email - never arrived.

4. Suddenly, today, it is saying 'no reservation found' when we tried to log in with this number to book the pool. I've left two voicemail messages and they are not returning the calls.

Really hoping they haven't gone bust or something. It seems like the most unfit system for 2022, reminds me of when you used to call Teletext to book a holiday. I hope they'll return my calls (or even email me using the above ref number if someone sees this - it's really hard to answer the phone with a young baby and shocking that they just don't answer).

I'll update this review after our stay, if we ever get there! Just really hoping it's clean, reading some of the other reviews, I'm not overly confident!

Arrived at our lodge at finlake to find that it was in poor condition. The carpets were worn out and the sofas were hidden by vile poorly fitted covers. The lodge had a horrible smell too. There were nails sticking out of the post on the decking. I found photos of this lodge online and it had not been touched or maintained for ten years. The supervisor was not very helpful and didn't really want to move us and suggested a refund. After driving 250 miles the last thing we wanted to do was to have to find somewhere to stay. Thankfully hoseasons stepped in in arranged for us to have another lodge which was much nicer thankfully. Finlake seen to have no minimum standards and need to monitor the accommodation on their site better. Would also be great if they improved the vegetarian range on the menu especially for breakfast. Halloumi and garden peas are not my idea of breakfast and could offer vegetarian sausages instead.

We looked around the site and put a £3 k deposit o a lodge but then read the terrible reviews and the very next morning I told them we had changed out minds after reading the reviews. There is a 5 day Collins off period and obviously we are well in it. This was 19th June and we ares till waiting for our refund. I have just had to tell them if not in by tomorrow morning I will need to go to my bank to make a claim about them. I would be very wary of them.
Update is just checked and money in bank 👍

Can not get into your lodge until 5’0 clock due to cleaning.
What cleaning ???, the place was disgusting, couldn’t use the cooker due to being filthy, thick cobwebs on lighting above dining area, empty crisps packets left under beds, hot tub didn’t work, blinds in kitchen didn’t close, 6 coat hangers for 6 people (one each)
rusty kitchen stools, balcony furniture absolutely filthy, and the threshold on entering the lodge was black & didn’t look like it had ever been cleaned.
We reported this 4 times & each time we were told someone will come to lodge to check. No one came.
They have offered me as a good will gesture £50. Insult.
We will definitely not be going back ever.

Stayed at the most unhygienic and dirty lodge at Finlake Resort Devon.
Came away with bites on our skin from dirty bedding and mattresses.
Informed the resort and refunded £175 as a goodwill gesture on a holiday for a week costing over £800.
We wish other customers to know how bad the lodges on the resort where and to be cautious.
An holiday experience we never ever want to repeat and never stay at any of the companies other locations.

Devon Hills, Paignton (Hoseseasons)..
unfortunately the weather was rubbish, a deluge of rain every day, which you have to expect in the UK.
Now for the Devon Hills holiday site.!!!
The accommodation was not very well maintained, bathroom had to be re-cleaned!
We had to check for damages as they will take £100, so we reported three issues, which had not been reported, checking quality should be the sites responsibility.
We went for a meal @ 7pm we hadn't booked, the chef wasn't prepared to cook for us? the restaurant was less than 25% occupied? Fortunately, there are plenty of takeaways restaurant's nearby two miles away.
The jacuzzi is checked every morning about 9am, unfortunately the service personnel raise the covers and drop them at height making maximum noise, bare in mind your head is less than three feet away, on the other side of the van wall, so you get a rude awakening. We will not be coming here again and certainly wouldn't recommend this site..Sorry :( Brixham was a Great place to visit,,,