Hatton James Legal Reviews 

194
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, professional, and supportive, providing peace of mind and confidence during challenging times. Many highlight the personalized approach and empathy, feeling listened to, respected, and receiving clear, practical advice tailored to their needs. The service is consistently described as excellent, efficient, and highly professional, often exceeding expectations with its comprehensive support. Reviewers frequently commend the fast response times and clear communication, which contributed to a smooth, reassuring, and stress-free user experience.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Customer service

People report positive experiences with customer service, highlighting the professional, responsive, and... See more

Service

Reviewers consistently express satisfaction with the service, highlighting its professionalism, efficiency,... See more

Response time

Consumers generally express satisfaction with the response time, highlighting quick, professional, and... See more

User experience

Reviewers highlight positive aspects of user experience, with many customers reporting a good or excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the first point of connecting up-to date the staff at Hatton James have been very helpful, informative & supportive beyond measure. We have felt so secure whilst in their very capable & profes... See more

Rated 5 out of 5 stars

Hatton James Legal were brilliant to work with. They sat me down and took me through things clearly at my pace, I felt in control and confident. They even spotted something in my contract that allo... See more

Rated 5 out of 5 stars

As the title says, they made my settlement agreement both stress free and we're friendly, something ypu really need at that time. That went from the initial admin staff, to Gareth who dealt with my... See more

Rated 5 out of 5 stars

I needed advice on how to deal with a difficult work situation, and found Hatton James. They responded quickly and I was out in touch with a managing partner, who provided some straightforward advice... See more


Company details

  1. Law Firm

Written by the company

Our specialist team of Birmingham employment lawyers has vast experience in dealing with employment and HR matters - read more on HattonJamesLegal.co.uk


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

194 reviews

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4.7

All reviews

(194)

53 reviews in the last 12 months

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Rated 2 out of 5 stars

Procedural and Lacking the Support and Guidance I Needed

I worked with Hatton James during my redundancy process and settlement agreement.

There were some helpful points in the advice, and the solicitor, Chris, appeared to have knowledge of the settlement agreement process. However, overall I found the experience disappointing.

During a very stressful period, I sometimes found it difficult to reach my lawyer and felt that responses to my questions by email were often limited. I also did not feel I received clear enough practical guidance on how to respond to the company’s actions during the redundancy process. When I asked for guidance from time to time, I did not always receive the level of response I had hoped for.

One example of this was when the final settlement agreement was close to being signed. Before signing, I did not feel that the details of the agreement were properly discussed with me. I was advised to read it and sign, but as someone without legal training, I found this challenging and felt quite alone in the process. After reading the agreement myself and obtaining separate help from another lawyer, I signed and concluded the matter.

A particular concern for me was the additional cost relating to the possible removal of restrictive covenants. My understanding at the outset was that this issue would be dealt with as part of the process. The company did not agree to remove the restrictive covenants, and they remained in place. Despite this, the final amount I was charged was significantly higher than the initial figure I had been given.

I understand that a solicitor cannot guarantee the other side’s agreement. However, from my perspective, it was disappointing to pay substantially more than I had initially expected for an issue that was not ultimately resolved in the way I had hoped.

Unfortunately, I did not feel I received the level of guidance, support, or responsiveness from Hatton James that I needed during such a difficult and stressful period.

Overall, based on my personal experience, I would not recommend Hatton James.

26 June 2026
Rated 3 out of 5 stars

Overall good

Overall, I had a good experience. Gareth handled my case and was professional, responsive, and reliable throughout the process.

My settlement agreement was successfully finalized and signed, and I appreciated having a legal professional by my side during negotiations with my employer. It gave me confidence and reassurance throughout the process.

That said, in my particular case I only needed limited legal support, so I felt the fee quoted was a little on the expensive side for the level of assistance I required. Nevertheless, the service was professional and achieved the outcome I was looking for.

19 June 2026
Rated 5 out of 5 stars

Christopher was simply fantastic

Christopher was simply fantastic! He took the time to ensure I understood all the relevant clauses and explained everything in a clear, easy-to-understand way. The entire experience was excellent from start to finish. Christopher is a very knowledgeable lawyer, and I would highly recommend Hatton James Legal.

Jeremie

17 June 2026
Rated 5 out of 5 stars

Excellent

Excellent, clear and concise. Explained everything and made sure i understood. Friendly and kind

4 June 2026
Rated 5 out of 5 stars

Hatton James Legal helped me feel clear…

Hatton James Legal helped me feel clear about my situation and the options available. Their focus on achieving the right outcome for me was evident throughout, and I appreciated their support during a challenging time.

3 June 2026
Rated 5 out of 5 stars

Professional Service

Professional, friendly & responsive from the outset. The process, potential obstacles and outcomes were all communicated with me clearly which was really helpful. The advice was second to none and I cannot recommend this firm enough.

8 May 2026
Rated 5 out of 5 stars

Perfect balance

The Lawyer provided prompt, no-nonsense advice while managing to explain complex legal terms without the jargon. They set clear expectations from the start and paired their professional competence with genuine human compassion.

8 May 2026
Rated 5 out of 5 stars

always available

I truly appreciated the flexibility. To offer me an appointment during Sunday on a short note was amazing.
Good conversation and i learned a lot during the consultation.

12 April 2026
Rated 5 out of 5 stars

Great experience

Great experience. Easy to get in touch with, and managed to get an appointment quickly. Very helpful and friendly when talking through everything

2 April 2026

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