Hatstorecanada Reviews 14

Reply from Hatstorecanada

10 hours ago

Hi Roger,

thanks for sharing your experience and we’re glad to hear you liked our products and that the ordering process went smoothly.

We’d like to clarify that we are transparent about being a Swedish company, and this information is available on our website. In addition, during checkout, before confirming the purchase, we clearly inform customers that additional customs duties and import fees may apply depending on the destination country.

If you have any further questions, feel free to reach out, we’re always happy to help.

Service Hero

Reply from Hatstorecanada

Mar 31, 2026

Hi B,

thank you so much for your kind words 😊
We’re really happy to hear that our Customer Service was able to assist you quickly and provide a solution beyond your expectations. We truly appreciate your feedback and support, don’t hesitate to reach out if you need anything in the future :)

Service Hero

Reply from Hatstorecanada

Mar 27, 2026

Hi Justin,

Thank you so much for your kind words!
We’re really happy to hear that you had a great experience with our customer service 😊

I’ll make sure to pass your feedback on to Aziz — it will definitely mean a lot!

Service Hero

Reply from Hatstorecanada

Feb 4, 2026

Hi Noellelailey,

we’re sorry for the disappointment caused. We’d like to clarify that we are a Swedish company, and this is stated clearly on our website. Prices are shown excluding VAT, and we also inform during checkout that customs or import fees may apply depending on the destination.
If a delivery is refused due to customs charges, we will of course issue a refund according to our policy as soon as the parcel is returned to us.

If you have any questions or would like help with your case, our support team is always happy to help.

Service Hero

Reply from Hatstorecanada

Jan 7, 2026

Hi Caw,

thank you for sharing your experience. We’re sorry to hear you are not satisfied and we would like to clarify that we are a Swedish company, and this information is transparently provided on our website. We also inform our customers about the possibility of additional customs fees for international orders.

We are still replying to all queries we received under the Christmas holidays and as soon as we will receive your return we will issue a refund for it

We truly appreciate your feedback and hope this clarifies the situation. We’re always happy to assist with any questions or concerns regarding orders and shipping.

Service Hero

Reply from Hatstorecanada

Jan 7, 2026

Hi Jon,

we’re sorry for the confusion and the inconvenience. We have sent you the tracking details, which allow you to follow the delivery status of your package. Please note that for international shipments to Canada, tracking information can sometimes take more than 48 hours to become active or update in the system.
Your package has been dispatched and is on its way. If you still have any issues, please don’t hesitate to contact us again and we’ll be happy to assist.

Service Hero

Reply from Hatstorecanada

Dec 15, 2025

Hi Gordie,

thank you for sharing your experience. We’re sorry to hear you are not satisfied and we would like to clarify that we are a Swedish company, and this information is transparently provided on our website. We also inform our customers about the possibility of additional customs fees for international orders.

Regarding delivery, the shipping time depends on the method you choose, and we provide an estimated delivery date (ETA) at checkout so you know when to expect your order.

We truly appreciate your feedback and hope this clarifies the situation. We’re always happy to assist with any questions or concerns regarding orders and shipping.

Service Hero

Reply from Hatstorecanada

Dec 9, 2025

Hi Danielle,

We’re sorry to hear about your concerns. We would like to clarify that we are a Swedish company, and this is clearly stated in our Terms & Conditions, About Us, Delivery page, and at Checkout, including information about possible customs fees you would be responsible for.
If the package is refused and send back to us as undeliverable, we are happy to issue a refund for undeliverable parcel, as stated in our policy. We appreciate your understanding.

Service Hero

Reply from Hatstorecanada

Nov 13, 2025

Hi Patrick,

thank you for sharing your experience. We’re sorry to hear about the confusion regarding shipping and import fees. We do inform customers during checkout that orders are shipped from Sweden and that additional customs or import charges may apply before confirming the purchase. That said, we truly appreciate your feedback and will do our best to make this information even clearer for future customers.

Service Hero

Reply from Hatstorecanada

Sep 25, 2025

Hi Mike,

thanks for sharing your experience nd sorry that you feel that way.
We’d like to clarify that we are a Swedish company and all packages are shipped from Sweden. Information about possible customs fees is clearly stated on our website, in our policy, and at checkout before payment. We’re sorry the sizing wasn’t as expected and understand your disappointment. We are working to make it as clear as possible for our customers

Service Hero

Reply from Hatstorecanada

Sep 8, 2025

Hi Adam,

thank you for sharing your shopping experience. We understand your concerns, and we sincerely apologize for any confusion regarding the shipping process.
Please allow us to clarify that we do inform all customers about both the shipping origin (Sweden) and the potential customs fees. This information is not only available in various places on our website but also clearly displayed during the checkout process before you confirm your purchase. We aim to be as transparent as possible to avoid any surprises.

If you have any other questions or need further assistance, please feel free to reach out.

Service Hero

Reply from Hatstorecanada

Apr 7, 2025

Hi Ryan,

Thank you for your feedback. We sincerely apologize for the delay in our response. As we do not operate over the weekends, we were unable to reply immediately, but we have already processed the cancellation of your order as requested.

We truly understand your frustration, and we appreciate your patience. If you have any further concerns or questions, please don't hesitate to reach out during our regular business hours. We are here to assist you.

Service Hero

Reply from Hatstorecanada

Nov 21, 2024

Hi Travis,

thank you for your feedback and we are incredible sorry that you feel this way. I would like to address your concerns and provide some clarification.

We are completely transparent about being a Swedish company. This information is stated in several places on our website, including during the checkout process and in the order confirmation email, to ensure our customers are aware of where their orders are being shipped from.

Regarding the delivery delay, we sincerely apologize for the inconvenience. Unfortunately, the current general strike of post in Canada has caused disruptions in shipments. We understand how frustrating this can be and appreciate your patience as we work to ensure your order reaches you as soon as possible.

If you have any further questions or concerns, please don’t hesitate to contact us directly. We are here to help and value your feedback.

Service Hero