Hatstore Reviews 

Great hat, great service!

My order accidentally ended up at the wrong address. When I contacted customer service, they responded very quickly, were extremely friendly, and helped me resolve the issue. A new hat is now on its way to me 😊

The experience to order from and the order handling of Hatstore was extraordinary satisfying.
The tools to design our own hat for merchandising are easy to handle and the product delivered looks basically identical to the preview given during my order process. Production and delivery from Sweden to Switzerland was relatively quick. There obvioulsly was a small delay at Swiss Customs, but this wasn't in the responsibility of Hatstore at all. After having asked at Hatstore, they were even able to speedup the process at Customs. And myself did not need to take action in any way with the customs handling nor corresponding costs.
I recommend the store and the products.

Product arrived a bit late but understandable.Product arrived in good condition.All over happy!

I would give an infinite number of stars to this company for its excellent-quality hats. Even when there are shipping errors, they offer help and special deals with genuine care. As a customer, I am extremely satisfied.

Best regards,
Emanuele

Great customer service. Quick email response. Can recommend!

An absolute disgrace of a "store", as is sadly the norm these days with online shops like this - they're very efficient at taking your order (and your money!), then go on to lose your shipment and ignore all demands for information. I wish I could say it was the first time but this is what our society has become.

I could not possibly recommend this store. I placed an order before Xmas, which (apparently) despatched the following day (before Xmas). Here we are today, the 5th of January and the tracking suggests it's been sitting in a warehouse in Sweden for over a week, doing nothing!

Of course, it wouldn't be so bad if the company actually responded to me on the matter. Very much 'of today' on that front, I'm afraid - literally nothing from them.

It would appear that this "company" has done a very convincing job of appearing legitimate with a modern website. However, their business practices appear to be anything but.

I didn't lose a great deal of money to this (apparent) scam but 40 SFr. would have been better spent on my children.

Avoid this shop if you don't want to lose your money.

Edit after receiving a response below from Hatstore, faking their concern: Hatstore have received 3 messages from me on this matter, each referencing the order number and evidencing the information contained in this review. And yet here we are - Hatstore responds to a 1-star review like an innocent child who's been falsely accused.

Just no.

To Hatstore, if you actually had a customer service team and if that team actually opened messages from concerned customers, and if that team actually addressed those concerns, you wouldn't be here, would you? Because you would already be aware of my problem, and would have at least acknowledged it back to me. But I have received no such response, even after investing (literally) hours on hold with transportation on both the Swedish end and my own end, and then informing you of the outcome (after I eventually managed to get through to people in those companies). But this is your job. You're welcome.

Hatstore dress themselves up as an innocent little company who were never informed of a customer problem. But they were informed, several times. And Hatstore (continue to) ignore me.

Any decent company would have refunded me by now and not embarrassed themselves by claiming "nobody told me" or "Christmas is to blame".

There is no excuse for feigning concern at my 1-star review before ever responding to the messages I sent directly to Hatstore customer service.

This only serves to demonstrate that Hatstore want their money, and they want their good reviews ...but they're not interested in responding to customers directly when goods get lost in transit. Just ignore the customer and they'll go away, appears to be the Hatstore approach. I wonder how many other customers have suffered the same over the years, and just gave up when they were ignored. Awful behaviour.

Hatstore claim to be a leader in online shopping experiences. It doesn't look like it from where I'm sitting. Doesn't look like it at all.

I'm very happy. Despite my special requests, I received quick responses and a very high-quality product. Thanks to Moa! 💯

Solid online store, good quality hats and a very good costumer service. Keep going!

Trying again....as customer service via WhatsApp is not responding and still not package received since ordered on 26.03 ....
Not update...
I had hesitation it was a scam and it seems it is. Will report to the authorities...