After suggesting I pay $10 for a replacement (unit quit after ~2 weeks of use) & I refused, company will now replace it free if I leave a review. The unit didn’t work long enough for me to see any c... See more
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Hatme ist eine führende Online-Shopping-Website, die sich auf den Verkauf hochwertiger Produkte in verschiedenen Kategorien wie Kleidung, Schuhe, Elektronik, Werkzeuge, DIY usw. spezialisiert hat. Wir sind stolz darauf, deutsche Kunden zu bedienen, mit einer jährlichen Gesamtverkaufszahl von über 1 Million Stück, um unseren Kunden qualitativ hochwertige Produkte zu bieten.
Contact info
Germany
- customer@hatme.de
- hatme.de
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Scammers
The are scammers, do not order here, poor quality goods, after claims, they gave some strange address in Romania for returning the purchased goods. They refunded some small value, but requested five stars recomendation.
Fast delivery
Fast delivery, good quality, friendly and helpful communication. I was very pleased, thank you!
This Company is helpful and friendly!
The customer service was really obliged
The customer service was really helpful and obliging! Many thanks for quick and nice responses!
Thanks for helping getting my mistake…
Thanks for helping getting my mistake in a row!
I wrote a previous review that was…
I wrote a previous review that was required in order to get an exchange of shoes that were terrible and did not fit. If I gave them a good review and paid $9.99 they would send me a proper size. The shoes did arrive today they do fit but they are awful. I would never do business with this company in anyway. What a waste of money, and I resent being held up by them in order to get an exchange when it says that exchanges are accepted. What a lie.
Poor quality and horrible return policy - scam
Very poor quality goods and worse customer service. This Chinese company will NOT refund your money unless the item is returned at YOUR expense. They want proof of label and tracking prior to receiving return and indicate if there is damage of any kind they may not refund even if you DO return it. Very poor quality goods
Cancellation of order
I placed an order and due to personal issues, I asked to cancel it. They responded almost immediately and made several offers if I decided to proceed with the purchase. I felt that I couldn't do that at this time, so they agreed to cancel the order and refund my money. That, in my opinion, is good customer service. I haven't received the credit yet but hope to see it on my credit card statement soon.
I don‘t know how to judge
The Produkts are Fine. But the Service is bat, I have to pay two times shipping coasts when returning. And only when I give a high rating. That doesn‘d work. I bye somewhere else.
very easy to deal with if there is a…
very easy to deal with if there is a problem they work with you to fix issue
Good Company!
If you're considering purchasing from Hatme, I highly recommend them. The quality of their products, paired with their outstanding customer service, makes for an unbeatable combination. I will definitely be a returning customer!
Botma in customer Service
Botma in customer Service was very diligent and patient to resolve my issue and assure that I was happy. Easy to work with.
I love my bra and the quick delivery time
The comfortable bra I ordered is wonderful and I have ordered 5 more. The delivery is pretty quick which is the biggest plus since I ordered this bra somewhere else before and had to wait for months.
I cancelled my order
I cancelled my order, because I saw that I should have ordered a bigger size. The whole money was refunded a few days later.
Customer service
Customer service were very quick and acknowledged my inquiry for return of the product purchase.
5 stars given for the quick friendly response.
Thanks
The customer service responded promptly…
The customer service responded promptly to my immediate cancellation and promised a full refund of the purchase price (unfortunately the item was ordered in error). After the negative reviews, I very much hope that the promise will be kept. In any case, the 5 stars are given for the friendly feedback.
I would like to add to my review that the full refund of the purchase price was credited to my account after just one week! So the 5 stars are rightful.
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