So frustrating. It should be a great product, but I have had to face an endless series of problems. In particular, the interface between the phone and the control unit is temperamental and too often I... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Bought my Solar Watermate mini so I could enjoy one month of summer out of the country and safely leave my Hydroponic set up in good “AI” hands. Had a slight blip 24 hrs before flying off BUT was offe... See more
Company replied
I have had a WaterMate Mini, for about 18 months. It's been working reliably watering a 10x8 greenhouse. The only real problem we've had was fixed remotely by Harvst over the recent Easter weekend (!... See more
Company replied
I've had the watermate Pro for a few weeks now and it's been constant struggles. First getting the kit set up (missing parts, ill fitting connections) and getting answers from their team is like pul... See more
Company replied
Company details
Written by the company
Harvst creates completely automated, climate controlled mini greenhouses and stand-alone smart irrigation systems for your greenhouse or polytunnel.
Contact info
Pwllhai, SA43 1DB, Ceredigion, United Kingdom
- 0333 090 4550
- hello@harvst.co.uk
- harvst.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 25% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Poor customer service watermate Pro
I've had the watermate Pro for a few weeks now and it's been constant struggles. First getting the kit set up (missing parts, ill fitting connections) and getting answers from their team is like pulling teeth. Every question takes days to answer and then half of my questions are ignored.
The kit itself isn't anything special compared to others and the app is poor without much functionality and poorly explained features if an explanation at all, especially in offline mode - where else would a solar powered kit be used except far from WiFi?
I'd avoid them if I had to do it again.

Reply from Harvst
I really wanted to give 5 stars but so…
I had originally given 3 starts due to some technical problems I was having with my Harvst s6 automatic lid. I received so much help and support and my mini greenhouse is all up and running beautifully. The staff , expecially Stacey have been so supportive helping me to rectify the problem I was having. 5 stars is the least I can do. The actual mini green house itself is the perfect size for my tiny garden. It tucks neatly against my south facing wall and although small it has ample room for at least 6 standard seed trays, or small pots. Larger pots can be popped at the bottom.
Thank again. 😊

Reply from Harvst
I recently purchased a Harvst-mini…
I recently purchased a Harvst-mini system for my greenhouse. It came promptly and all worked well on installation, with useful video guides. Chris at Harvst monitored the system after installation and advised me of a small and easily rectified issue with timekeeping in the system. A few weeks in, one of the sensors failed; again, I received a quick and very helpful and 'engaged' response from Chris to sort the problem out. Top marks for service.

Reply from Harvst
Love my Harvst greenhouse!
Love my Harvst greenhouse!
I'm a novice gardener so I'm really excited to see the harvest I can get from Harvst!

Reply from Harvst
Delivered promptly once stock was…
Delivered promptly once stock was available. Very Happy.

Reply from Harvst
Slight problem with part of the order…
Slight problem with part of the order missing.
Chris sorted out promptly, great stuff.
Will use again 100%
Grat bit of kit

Reply from Harvst
The greenhouse arrived promptly and was…
The greenhouse arrived promptly and was reasonably easy to assemble. Slightly confused by mention of supplied brackets which we didn't have. Asked about this and was told they are not supplied anymore - fair enough but perhaps the instructions could be updated.

Reply from Harvst
The team at Harvst are first class in…
The team at Harvst are first class in responding to customers questions, that goes for prior to buying and months after purchase.
The small greenhouse/coldframe is very well built and will last for so many years. The space inside allows for plenty of growing capability and being able to buy the extra bits when savings have increased should I need to is great too.
The ethics of the company are extremely good especially trying to source everything as local as possible and a product that is built to last for a long time, that is not requiring to be replaced in 2-3 yrs because it is broken.
The units may not be as cheap as chips compared to others but I am sure they will last much longer and they are all built in the UK.
Treat yourself to a quality growing space!!!!!

Reply from Harvst
Had no end of problems with connection
Had no end of problems with connection, was advised to send the control box back.
In the end Harvst came to collect the box, which I was grateful for.
I also ordered some heated seed trays & the connectors were different to the box connectors.
The refurbished box has now been sent back but I do not seem able to connect it all together.
This greenhouse in theory is great but in practice is not fit for purpose.

Reply from Harvst
Good product idea marred by deficiencies
Chris at Harvst was very helpful on the phone, but my order was sent to the wrong address.
The mini watering system is fairly easy to install but suffers because all of the electrical leads are short, forcing suboptimal positioning of components. The hose provided in the mini kit is said to be 4m in the manual but is in fact 2m and I needed to replace it with my own 3m hose.
The bracket for the valves was missing from my kit.

Reply from Harvst
One of the first Harvst greenhouses
I started off with a prototype Harvst in December, and have been finding out how to operate control system through to spring variations of weather and summer; what/when and where to plant seeds. It had been a very interesting learning experience. When there have been queries, I have found responses from Harvst team helpful and the interaction of other Harvst owners useful. My success in growing depends a lot on following clear guidelines for best soils and timings, etc. - which are given in regular newsletters. Service to customers is enthusiastic and encouraging.

Reply from Harvst

Reply from Harvst
Harvst have been amazing
Harvst have been amazing. The design of their system is top notch and the attention to detail and customer service have been exemplary. Highly recommended.

Reply from Harvst
Innovation and Excellent Support - ideal For Novice and Experts Alike
Prompt shipment, clear instructions. Excellent support during installation and initial setup. Lots of info shared on how to get best use out of greenhouse.
App and Controller software continue to evolve, bringing in new functionality.
Harvst are very open to suggestions and feedback from users.

Reply from Harvst
Fantastic concept and product
Fantastic concept and product, excellent ecologically sound packaging and great communication

Reply from Harvst
Efficient, responsive service
An efficient, prompt and friendly service. I had a few questions prior to making my purchase - Rik answered there clearly and quickly. Delivery was timely. I had a few queries about constructing the greenhouse - again, Rik was very helpful in answering my questions, even sending photos to assist. There was a part missing, which was sent on quickly. There had unfortunately been a little damage to one part, presumably in transit, and Rik sent a replacement (no quibble) and arranged for collection of the original part. All in all, a great service. I would recommend Harvst.

Reply from Harvst
A friendly team and great products!
Great products and an excellent, friendly team who are always happy to help!

Reply from Harvst
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







