Harvey Norman Ireland - Swords Reviews 1,073

TrustScore 4.5 out of 5

4.4

Unit 5, Airside Retail Park, Swords, K67 H364 Swords, Co. Dublin, IE


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See what reviewers are saying

Rated 5 out of 5 stars

The lads phoned me at 8am they arrived at 8.30. They assembelled the bed and were gone by 9am.they took away all the packaging and left the house spotless.what more could you ask for....truly profes... See more

Company replied

Rated 5 out of 5 stars

Delivery was fast, 2 lads were great and nothing was a bother so I gave them 2 ice creams as weather impossibly warm for lugging heavy stuff around

Company replied

Rated 5 out of 5 stars

I was on crutches as have a broken knee cap and when the lads came to drop my fridge they took extra time trying to get my appliance set up .

Company replied

Rated 4 out of 5 stars

Item was ordered and ready to be collected within the hour. The only confusing thing i found was at the cashier desk it says Click & Collect. When i went there the guy asked me what i ordered and the... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Cell Phone Store
  4. Computer and Accessories Store
  5. Home Goods Store
  6. Washer and Dryer Store

About Harvey Norman Ireland - Swords

Written by the company

Harvey Norman is Ireland’s largest retailer of furniture, bedding, electrical and computer products - our 18 stores throughout the country have over 600,000 sq ft of retail showrooms. Our customers know that Harvey Norman provides excellent customer service, wide product ranges and reliable advice; all at competitive prices. We specially select our products to suit all budgets and lifestyles; we are experts in technology, providing all the services you need to get your tech up and running; and our furniture and bedding teams bring the best style and value from around the world, including many Irish made products. Whether you’re shopping in store or online, Harvey Norman has just what you need.

Harvey Norman

Written by the company

Best Price Guarantee
We will MATCH or BEAT any genuine competitors’ advertised price on the date you purchase or within 7 days of purchase.
Customer Service
We pride ourselves on providing top quality customer service; if you’re not happy, we’re not happy.
Biggest and Best Range
We have the largest range of furniture, bedding, computers and electrical goods in the country, all under one roof.

Contact info

  • Unit 5, Airside Retail Park, Swords, K67 H364, Swords, Co. Dublin, Ireland

  • 01 8909900

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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Rated 2 out of 5 stars

Very poor i bought the iphon clik and…

Very poor i bought the iphon clik and collect next day for gifet for birthday next day after 2 days said emiled that taxt 7 days to collect what is that not make sanence

28 May 2026
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi Tarekue,

We appreciate you sharing your experience. We are sorry the collection timeframe caused confusion, especially for a birthday gift. We are reviewing our communication process.

Kind Regards,
Kevin

Rated 5 out of 5 stars

Daniel and Declan who installed a…

Daniel and Declan who installed a fridge freezer and a washing machine and were very professional and polite

30 May 2026
Unprompted review
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi John,

We appreciate you sharing your positive experience. We're happy to hear our team was professional and polite.

Kind Regards,
Kevin

Rated 5 out of 5 stars

Ordered for collection

Ordered for collection. It was ready really fast and no problems collecting it.

27 May 2026
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi Miriam,

We're glad to hear your collection was fast and problem-free. Thank you for your positive feedback.

Kind Regards,
Kevin

Rated 5 out of 5 stars

I was on crutches as have a broken knee…

I was on crutches as have a broken knee cap and when the lads came to drop my fridge they took extra time trying to get my appliance set up .

29 May 2026
Unprompted review
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi Joyce,

We're so glad to hear our team went above and beyond to assist you with your new fridge setup. We appreciate your kind words!

Kind Regards,
Kevin

Rated 5 out of 5 stars

Prompt service

Prompt service

26 May 2026
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi Rufus,

Thank you for taking the time to leave this review. We are delighted to hear about your experience with our online service.

Kind Regards,
Kevin

Rated 5 out of 5 stars

Delivery was fast

Delivery was fast, 2 lads were great and nothing was a bother so I gave them 2 ice creams as weather impossibly warm for lugging heavy stuff around

26 May 2026
Unprompted review
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi Mindy,

We're so glad to hear our delivery was fast and our team was helpful! We appreciate your kindness towards them.

Kind Regards,
Conor

Rated 5 out of 5 stars

The lads phoned me at 8am they arrived…

The lads phoned me at 8am they arrived at 8.30. They assembelled the bed and were gone by 9am.they took away all the packaging and left the house spotless.what more could you ask for....truly professional courteous lads who are a credit to the company.one lads name is luke but i didnt get the other lads name but both were thorough gentlemen .

25 May 2026
Unprompted review
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi John,

We are so pleased to hear about your excellent experience with our team, especially Luke and his colleague. It's wonderful to know they provided such professional and courteous service, leaving your home spotless. Thank you for sharing your positive feedback!

Kind Regards,
Kevin

Rated 5 out of 5 stars

Click and collect for a robot

Got click and collect for a robot vacuum/mop, staff all directed me to the right place and the item was brought out quickly. Was offered assistance to bring it to the car. Easy process. Would get from them again.

23 May 2026
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi Hugh,

We're happy to hear your click and collect experience for the robot vacuum/mop was easy and quick. We appreciate your positive feedback and look forward to serving you again!

Kind Regards,
Kevin

Rated 4 out of 5 stars

Click & Collect

Item was ordered and ready to be collected within the hour.
The only confusing thing i found was at the cashier desk it says Click & Collect. When i went there the guy asked me what i ordered and then told me to go to one of the people in that area to get if for me. So what is the point in waiting to speak to someone at the cash desk to be sent elsewhere. I've not seen this approach before. Doesn't create a good customer journey in my opinion.

22 May 2026
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi Neil,

We appreciate you sharing your experience with our Click & Collect service. We recognize how confusing it can be to be directed to another area after initially approaching the cash desk. We are reviewing our in-store collection process to ensure a smoother and more intuitive journey for our customers.

Kind Regards,
Kevin

Rated 4 out of 5 stars

Easy

Easy, fast.
Will choose again

21 May 2026
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi Zorig,

We're glad you enjoyed your experience. We appreciate your kind words!

Kind Regards,
James

Rated 5 out of 5 stars

Very grateful

Very grateful

15 May 2026
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi Ali,

Thank you for taking the time to leave this review. We are delighted to hear of your experience with our service.

Kind Regards,
Kevin

Rated 5 out of 5 stars

Arrived on time

Arrived on time. Were very efficient in replacing and installing new oven. Very tidy.

9 May 2026
Unprompted review
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi there,

We're so glad to hear our team was efficient and tidy with your new oven installation! Thank you for your kind words.

Kind Regards,
Kevin

Rated 5 out of 5 stars

The interaction with the website and…

The interaction with the website and then the staff on the phone and in the store was perfect

12 May 2026
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi Declan,

We are so happy to hear that your experience with our website and staff was perfect! We appreciate your kind words.

Kind Regards,
Kevin

Rated 5 out of 5 stars

Great service from Harvey Norman…

Great service from Harvey Norman Ireland. Friendly staff, helpful advice, and a smooth buying experience. Highly recommended.

16 May 2026
Unprompted review
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi there,

We appreciate you sharing your positive experience. We're happy to hear our staff provided helpful advice and a smooth buying experience.

Kind Regards,
Conor

Rated 1 out of 5 stars

Wrong item in my click and collect.

Wrong item in my click and collect.
When I rang they said they hadn't it in stock. Which I then had to travel to blanchardstown to get it.
Also problems there when I got there

13 May 2026
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi Sarah,

Thank you for your review. Apologies for any inconvenience regarding your click and collect order.. We are looking into this with the relevant teams to prevent similar occurences.

Kind Regards,
James

Rated 5 out of 5 stars

Large cooker delivery

Communication with the shop on when the cooker was to deliver could have been better. The delivery men
were very diligent about how they brought the cooker in and mindful of my walls and furniture I was very grateful for this consideration

11 May 2026
Unprompted review
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi there,

We appreciate your feedback and are glad to hear our delivery team was so careful. We will certainly review our communication process to ensure a smoother experience for future deliveries.

Kind Regards,
James

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