Harvey Norman Ireland - Limerick Reviews 942

TrustScore 4.5 out of 5

4.3

Units 5, 6 & 7, City East Retail Park, Ballysimon Road, Garryglass, V94 KH27 Limerick, Limerick, IE


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See what reviewers are saying

Rated 5 out of 5 stars

Great experience! We went to buy camera for the bike and Lily took care of us. She is the loveliest, friendliest, most supportive assistant I have ever met. All questions answered, all our concerns ad... See more

Company replied

Rated 5 out of 5 stars

I used the click and collect service as I knew exactly what phone I wanted. It was ready within 2 hours and there was no delay at the checkout to pick up. I needed to get a case while I was there and... See more

Company replied

Rated 1 out of 5 stars

I had to print few pictures and I tried to connect my phone to the display but,I couldn’t connect it and I asked for the man that was working in the printing place for help and he didn’t bother to hel... See more

Company replied

Rated 5 out of 5 stars

Great experience going into store in Limerick. Staff were so kind and helpful. Treated us as if we were royalty. My purchase is beautiful a riser recliner chair. It's of great quality and so comfortab... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Cell Phone Store
  4. Computer and Accessories Store
  5. Home Goods Store
  6. Washer and Dryer Store

About Harvey Norman Ireland - Limerick

Written by the company

Harvey Norman is Ireland’s largest retailer of furniture, bedding, electrical and computer products - our 18 stores throughout the country have over 600,000 sq ft of retail showrooms. Our customers know that Harvey Norman provides excellent customer service, wide product ranges and reliable advice; all at competitive prices. We specially select our products to suit all budgets and lifestyles; we are experts in technology, providing all the services you need to get your tech up and running; and our furniture and bedding teams bring the best style and value from around the world, including many Irish made products. Whether you’re shopping in store or online, Harvey Norman has just what you need.

Harvey Norman

Written by the company

Best Price Guarantee
We will MATCH or BEAT any genuine competitors’ advertised price on the date you purchase or within 7 days of purchase.
Customer Service
We pride ourselves on providing top quality customer service; if you’re not happy, we’re not happy.
Biggest and Best Range
We have the largest range of furniture, bedding, computers and electrical goods in the country, all under one roof.

Contact info

  • Units 5, 6 & 7, City East Retail Park, Ballysimon Road, Garryglass, V94 KH27, Limerick, Limerick, Ireland

  • 061 422800

4.3

Excellent

TrustScore 4.5 out of 5

942 reviews

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Rated 5 out of 5 stars

Delivery was right on time, expertly fitted

Delivery was right on time, removal if old equipment spot on, your engineer did a marvellous job of removing the doors of the new fridge/ freezer to get it inside and reassembled it expertly

11 June 2026
Unprompted review
Harvey Norman Ireland - Limerick logo

Reply from Harvey Norman Ireland - Limerick

Hi Declan,

We are so pleased to hear about your positive experience with our delivery and installation service. It's wonderful to know our engineer provided such expert assistance. Thank you for your kind words!

Many thanks,
Katie.

Rated 5 out of 5 stars

Found Dylan so helpful

Found Dylan so helpful.
There was also another blonde girl - didn't get her name.

5 June 2026
Harvey Norman Ireland - Limerick logo

Reply from Harvey Norman Ireland - Limerick

Hi Trish,

We're glad to hear our team provided helpful service. We appreciate your kind words.

Many thanks,
Katie.

Rated 5 out of 5 stars

Great product 👌

Easy to order and fast delivery

3 June 2026
Harvey Norman Ireland - Limerick logo

Reply from Harvey Norman Ireland - Limerick

Hi there,

We appreciate your positive feedback. We are happy your order was easy and delivery fast.

Many thanks,
Katie.

Rated 5 out of 5 stars

I used the click and collect service as…

I used the click and collect service as I knew exactly what phone I wanted. It was ready within 2 hours and there was no delay at the checkout to pick up. I needed to get a case while I was there and the Apple staff member helped me without prompting.

8 June 2026
Harvey Norman Ireland - Limerick logo

Reply from Harvey Norman Ireland - Limerick

Hi Donna,

We are so pleased to hear you had such a smooth and efficient experience with our click and collect service. We appreciate your kind words about our helpful staff!

Many thanks,
Katie.

Rated 1 out of 5 stars

Poor and Disappointing Customer Service

I recently visited this shop to print some photos, but my experience at the photo centre was extremely disappointing. I spent around 20 minutes trying to connect my phone to their printing system, but I was unable to do so.I asked a staff member named Caleb for assistance; however, he was unhelpful and uncooperative and did not provide proper support to resolve the issue. The overall attitude and customer service were very poor.Due to this experience, I had to leave without printing anything. I had also considered purchasing a laptop and an iPhone 17 Pro Max from this shop, but because of the poor service at the photo centre, I decided not to proceed with any purchase. I then went to another retailer in parkway Currys and purchased everything there instead.Overall, this was a very disappointing experience and I would not recommend this store based on the service I received.

10 June 2026
Unprompted review
Harvey Norman Ireland - Limerick logo

Reply from Harvey Norman Ireland - Limerick

Hi Shakil,

Thank you so much for taking the time to leave this review. We are extremely sorry to hear this. Can you please e-mail the details of this to customer@support.harveynorman.ie and we can have this looked into?

Many thanks,
Katie.

Rated 5 out of 5 stars

On time & efficient.

4 June 2026
Unprompted review
Harvey Norman Ireland - Limerick logo

Reply from Harvey Norman Ireland - Limerick

Hi Kenneth,

Thank you for this review. We are delighted to hear that your product arrived on time.

Kind Regards,
Kevin

Rated 5 out of 5 stars

100%

Great price , quick delivery , quality product.altogether 100%

3 June 2026
Harvey Norman Ireland - Limerick logo

Reply from Harvey Norman Ireland - Limerick

Hi Igor,

We appreciate your positive feedback! We're delighted you enjoyed our pricing, fast delivery, and product quality.

Kind Regards,
Kevin

Rated 5 out of 5 stars

The customer service i got was…

The customer service i got was second to none ,example the phone calls i received were prompt thanking me for my purchase and informing me about my delivery then calls from the delivery person letting me know the time of my delivery everything went like a very well oiled machine i would recommend you all to my friends.

3 June 2026
Harvey Norman Ireland - Limerick logo

Reply from Harvey Norman Ireland - Limerick

Hi Michael,

We are so glad to hear that your experience with us was excellent and that our communication regarding your purchase and delivery was seamless. We appreciate you recommending us to your friends!

Kind Regards,
Kevin

Rated 5 out of 5 stars

Fast delivery since I ordered

Fast delivery since I ordered. Large selection of electronic products. I very recommend this shop.
Thank you.

4 June 2026
Harvey Norman Ireland - Limerick logo

Reply from Harvey Norman Ireland - Limerick

Hi Jacek,

We're so happy you had a great experience with our fast delivery and wide selection. We appreciate your recommendation!

Kind Regards,
Conor

Rated 1 out of 5 stars

Product took days to it’s unsuitable…

Product took days to it’s unsuitable and is taking as long to return it. Very disappointed.

28 May 2026
Harvey Norman Ireland - Limerick logo

Reply from Harvey Norman Ireland - Limerick

Hi Alison,

We are sorry to hear of your disappointment and the trouble you've experienced. We truly appreciate your feedback, if you could please email customer@support.harveynorman.ie with further information and will pass it along to the relevant team to help improve our service.

Kind Regards,
Conor

Rated 5 out of 5 stars

They are professional

They are professional, customer friendly
Fast delivery, right on time .

3 June 2026
Unprompted review
Harvey Norman Ireland - Limerick logo

Reply from Harvey Norman Ireland - Limerick

Hi Jose,

We're so glad you experienced professional and friendly service with fast delivery!

Kind Regards,
Kevin

Rated 5 out of 5 stars

32 days after I received my notification to pick up…

I received my notification to pick up my item from the store after 32 days! But anyway I am happy as I just went to the store myself on next day and asked why I did not receive any email confirming that it is ready to pickup .. they just give out the TV to me and I go. I am happy of the product price they had for a TV I bought.

29 May 2026
Harvey Norman Ireland - Limerick logo

Reply from Harvey Norman Ireland - Limerick

Hi Kris,

We are glad you are happy with your new TV and the price. We appreciate you bringing the pickup notification delay to our attention. We are always working to improve our communication processes.

Kind Regards,
Kevin

Rated 1 out of 5 stars

The worst customer care

I had to print few pictures and I tried to connect my phone to the display but,I couldn’t connect it and I asked for the man that was working in the printing place for help and he didn’t bother to help, just giving me some indication that did not work. I spent about 1 hour trying to connect my phone and I end up leaving the place without printing any photos. So disappointing.

3 June 2026
Unprompted review
Harvey Norman Ireland - Limerick logo

Reply from Harvey Norman Ireland - Limerick

Hi Ang,

We are truly sorry to hear about your frustrating experience with connecting your phone and the lack of assistance you received. We are reviewing our staff training to ensure better support for our customers. Please email our customer support team the details as they will be able to look into this with the relevant team. customer@support.harveynorman.ie


Kind Regards,
Kevin

Rated 5 out of 5 stars

Great communication (phone…

Great inventory communication (phone and email) and delivery was prompt once dispatched.

21 May 2026
Harvey Norman Ireland - Limerick logo

Reply from Harvey Norman Ireland - Limerick

Hi Brian,

We're so glad our inventory communication and prompt delivery met your expectations. Thank you for your feedback!

Kind Regards,
Kevin

Rated 5 out of 5 stars

Excellent communication

Excellent communication with both Harvey Norman and the drivers, they delivered the couch tested all functions and removed packaging, highly recommend

30 May 2026
Unprompted review
Harvey Norman Ireland - Limerick logo

Reply from Harvey Norman Ireland - Limerick

Hi Stephen,

We're so glad to hear about your excellent experience with our communication and delivery service. Thank you for your high recommendation!

Kind Regards,
Kevin

Rated 1 out of 5 stars

Fitbit air free pre ordering band

Was assured I was going to get a free active band for pre ordering a Fitbit air a week and a half in advance but never received one… My brother on the other hand ordered his 3 days before the release and he got his… I thought you would be rewarded for ordering earlier but clearly first come first served has no meaning here.

26 May 2026
Harvey Norman Ireland - Limerick logo

Reply from Harvey Norman Ireland - Limerick

Hi Senan,

We appreciate you sharing your experience regarding the pre-order bonus. We understand your frustration and are reviewing our promotional offers to ensure fairness for all our valued customers.

Kind Regards,
Kevin

Rated 5 out of 5 stars

Great experience very happy with the…

Great experience very happy with the service and what we purchased.
Lovely helpful staff.

31 May 2026
Unprompted review
Harvey Norman Ireland - Limerick logo

Reply from Harvey Norman Ireland - Limerick

Hi Michelle,

We are so happy you had a great experience and were pleased with your purchase and our helpful staff.

Kind Regards,
Kevin

Rated 5 out of 5 stars

Excellent delivery service

Excellent delivery service.
Order arrived in perfect condition. Helpful delivery persons.

27 May 2026
Unprompted review
Harvey Norman Ireland - Limerick logo

Reply from Harvey Norman Ireland - Limerick

Hi there,

We appreciate your feedback. We're so happy to hear you received excellent delivery and helpful service!

Kind Regards,
Conor

Rated 3 out of 5 stars

Delivery OK but !!

The delivery was good and the communication from the delivery lads was fine. However if the delivery included the removal of packing material the damaged sofa could have been returned there and then rather than having to contact the store once the wrapping had been removed by us.

26 May 2026
Unprompted review
Harvey Norman Ireland - Limerick logo

Reply from Harvey Norman Ireland - Limerick

Hi David,

We appreciate your feedback regarding the delivery and the issue with the damaged sofa. We are sorry for the inconvenience this caused and will review our procedures.

Kind Regards,
Conor

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