Harveynorman Reviews 

Placed order online for an item in stock at Westgate but collect at Henderson. Told days seven days max. Phoned ten days later, they were unaware of the order. asked for refund and was told yes, but refund in seven days … which is against the consumer guarantee act. Told them I would visit to get that in writing. Just awful.

Order placed for 2 photo albums on 11th March, it is now 25th March and no confirmation of order or status update. Customer support couldn’t even fact check the order before responding, but instead have been giving me short random answers based on assumptions, or giving me abrupt answers such as the shop will call you when the order is ready (what shop? I ordered for home delivery!), we have been going back and forth for the past week.

Then a week later it turns out the order would have been shipped to UK!!! I made a payment from UK but clearly entered the NZ postal address for delivery on the online form - once again if customer service checked the order number during my first enquiry they would have been able to see the error, or if they simply sent me order confirmation this could have been resolved straight away! (Or so I hope!)

I also was fulled by com.nz website for thinking the order would be made in New Zealand or Australia at least, it sounds like it’s being printed elsewhere as the customer service has not answered my question on coupe of occasions, and also it’s taking forever which means they either work part time? Are Very slow? or are shipping it from who knows where? !

I wish I read these reviews first and ordered from more reputable company. Truly disappointed and completely missed our surprise anniversary present!

P.s. the latest comms was that they have contacted the printing company (?) and they will send me shipping details when the order is shipped to NZ hopefully (?).
On positive note at least someone replies to my enquiries but the company seriously needs to invest in better training as well as few simple order tracking updates, which are standard these days, are certainly needed!

Harvey Norman in New Plymouth has been hiring couple of useless staffs at their print center.

Each time these staff invite me into trouble for nothing. I would be surprised if l could get my orders without problem from them. No more. Be ashamed.

Don’t recommend to use the print center at all. Worst service in New Plymouth.

My feedback the person behind the photo centre is rude arrogant and unhelpful and completely wasted my time this morning I am not happy and I want her dealt with by a manager and I would like an apology this has completely wasted my morning I took 45 minutes to come to the store and got nothing she would not even jump out of the square to help with my photo that I required printing extremely disappointed I will be putting this feedback on your website under reviews

(Hastings branch) Absolutely disgusting customer service!! They have no way of talking to their customers who are there to spend $000’s on furniture. Worst experience ever.

Brought a washer/dryer set. Salesman said extra 5% if purchasing a matching set which I did. When we got home no discount given phoned the store and told was only for the 9kg. I got a 10kg. Always lots of signs up with special deals but I don't think they are as special as we think. Qualified for gift voucher but can't use till I get my washer which is not back in stock till March. Not very fair. Always have high hopes when I go into Harvey norman to shop but always leave feeling bit ripped off. It is their sales technique you have to be strong or they sell you stuff you don't want. Unfortunately I am not that strong so think best to avoid this store. Not my first choice for retailer to buy from.

Purchased multiple appliances for my newly built house spending almost $10,000. The man who helped me at the store told me that because I’m spending substantial amount they will give me a gift card with $500. Some months later when my house build had completed and paid for it I asked about the gift card. They told me there’s no record of it in the system so they cannot give me that… whenever I ask them they ignore or change the subject… I gave up on that…

One of them was a washing machine which started leaking on the 5th wash. Rang the store straight away and sent a photograph. I was told that I had probably put too much detergent or too many clothes in. They told me that they are busy so no idea what time they’ll be at my place so ended up stuck at home all day waiting for them. I told them that I’ve followed the instructions manual carefully and had a very small amount of clothing.

The technicians came out(one of them was very rude and NOT waring a mask under the COVID-19 restrictions) to look at the machine. I told them that my new floor was water damaged from the leak earlier that day but they were rude and said it doesn’t matter… they also scratched my new floor while pulling the machine but they didn’t care and ignored me… after examining the machine they told me that the liquid detergent I used is the cause for the leak but according to the instructional manual I’ve done everything correctly using the recommended detergent which said on the bottle that can be used for a front loader machine. I asked for a replacement of the machine and I’d use the exact detergent you tell me to use but they refused without any explanation and said even if they replaced it will happen again. I asked what detergent I should be using but they could not give me a straight answer. They said “has to be high efficiency detergent”. They said there’s nothing wrong with the machine and left the house.

After they left, I ran a test without any detergent and the machine started leaking again so I rang them again but they refused to replace the machine or to come check the machine and said “not sure why it’s doing that… try using a high efficiency detergent instead?”… I asked what brand/kind of detergent I should use? They told me they will find out and call me back but never called back… when I call them back they tell me they don’t know.

Very unhelpful and rude. They have no idea about the products they sell and seem to only blame on me for the leak and don’t want to do anything with it.
I now have this brand new but broken machine in my new home with water damaged floor…

I get a letter from the store saying “Tress-pass Notice” not allowing me to come to the store for 2 years…

The worst customer service experience. They have no willingness to improve their service whatsoever and never listen to their customers.

In Hamilton branch,
Sid the seller who helped us for shopping in Harvey Norman Hamilton, went above and beyond to get us our order and provided the best customer service we have ever received.
Thanks Harvey Norman Hamilton team and congratulations due to these amazing sellers like Sid👏🏻👏🏻👏🏻🌺🌺🌺

Had a very poor experience with Harvey Norman Design and Build. They lack expertise and actually outsource all their work to Central Joinery anyway. You can save about 30% by approaching them directly. (although i would not recommend them either)

All their terms and conditions are in fine print and they do their best not to disclose anything. think of "im sorry sir, you have already paid".

If you do take them to court and lose, The GM, Mr Graeme Watt, will send you a very thoughtful email. I have attached it below for the people to see.

Payed for a lounge suit in Palmerston North Harvey Norman on the 10th August 2021. Finally arrived on 25th of November 2021, a 107 day wait. Payed $170.00 for delivery. The Harvey Norman truck around time with the lounge suit. One of the 2 delivery drivers had a bad attitude. His first words were 'bloody long way for a heavy lounge suit' which it wasn't. Gave me a sideways look and never spoke after that. I felt intimidated. Would think twice about buying from them again...

I went in to purchase a phone in Harvey Norman- Manukau and the salesman was so rude. We told him about an offer another store was offering us and he so rudely told us to go to that store instead if his prices are too expensive for us. He treated us with very disappointing customer service. We told him that is not the way to talk to customers and he told us "that's just the way I am", that does not excuse his behaviour and is not our problem. We left the store immediately after as we were treated so badly. Definitely ruined our mood and experience at that shop.

So disappointed. I was after a product which Harvey Norman advertised so went online to see if it was available in our local store. Says clearly to phone the store to check for availability. So I did...only to be speaking to the most unhelpful staff member. He tells me to search for it myself online. I clearly explained to him that I had done that and would like to know if he had any idea when they would be available in NZ. He responded with 'I dunno', with no intentionof tryingto find out for me. So seems to me, unless their staff are going to get some sort of commission out of your purchase, they just don't care and you are wasting their time. Certainly not the only bad experience I have had there and would not go back if it weren't for them being the only one that apparently had this item 'avaliable'. They will pounce on you in-store thou if they think they will get a sale out of you.

This review relates to Harvey Norman Furniture Whakatane only. The Proprietor Steve was able to sort out a lounge suite problem we had, sell us the part we were missing and show us how to fit it and our suite that we hadn't even been purchased there. We could not wish for better service and would go back to make a future purchase rather than another branch which is closer to where we live.

Terrible customer service. Bought some logitech z150 speakers on their website without checking stock levels. They rang me the next day saying there is no stock. Took my money anyway.

After checking their website again today, they have placed a special on the speakers. So more people are going to purchase the speakers unwittingly knowing they have no stock. Take the money anyway and figure it out later.

Never shopping here again.

Purchased a screen protector for my new cell phone and was sold to the idea that it will prevent accidentally damage if the phone was dropped and a life time guarantee on the screen protector.. I've had to go back twice to get a new screen protector put on as it came loose on both occasions and was told that some phones have the problem and I would need to come back every time so they can fix it free of charge . What a pain and inconvenience. Unfortunately 2 days ago my phone fell out my pocket and the screen cracked , no damage to the screen protector . Went to harvey norman to see what they will say and was told that the screen protector does not prevent the screen from cracking . Was also told that there screen protectors font cover the the entire phone so on the outskirts of the phone are exposed . Jesse the manager said he would excalate it for me and too date I've heard nothing and do not expect a call. Went past vodafone and they said it's the incorrect screen protector as it does not cover the whole phones screen .

Please do not buy a screen protector from them as you will endure endless problems and inconvenience. I shop alot at harvey norman and will never step inside there shop again . False advertising as in there descriptions of the screen protector it says will protect from accidental damage and prevent chipping .

Bad product do not purchase

Harvey norman , Christchurch , off Moorhouse str

Have brought 3 brand new tvs off them have had nothing but problems with the tvs eg screens just stopping wile watching movies etc have had them repaired at a 3-6 month wait for it to happen again within a month (konka) changed brand to Phillips tv so see if any better and same sh%t again stuff them would give them -5 if even possible 😀 👍

Went to get a laptop from Harvey Norman Rotorua today no clue about what I wanted but Danielle brunning was so on to it and was just really lovely, totally made my day thanks Danielle for your awesome service I really hope your bosses treat you well

I used Harvey Norman many times, and they been successful with any deal, all my business computers from them,

Thank you

Worst customer service in Manukau Harvey Norman bedding! Sales girl mucked up my order for $2700 worth of headboards. At first she was so sweet in selling me the item. I explained her what fabric and style I wanted for my two headboards. In simple words I told her same fabric but different designs. She agreed that she understood what I wanted. The orders took nearly 3 months to arrive. Whenever we went to check if my order is ready she gave us excuses about the suppliers taking so long. Finally when I was told my stuff has arrived we went to pick up. We were in the middle of moving so I didn’t open and check my stuff it was a biggest mistake of my life trusting the sales persons words. One of my headboard was made in the wrong fabric so when I went to make a complain she said that’s what I asked for and she just won’t listen. I was so frustrated she didn’t even bother to help but put me through head office to speak to the manger. And he was not even helpful as well. I wasted my money buying from there. I wouldn’t recommend Manukau Harvey Norman as they only want to make money from you after that they don’t really care. They should train their staff how to communicate with the customers. I will stop shopping in the manukau branch now!

Mt Wellington Harvey Norman. Had a few problems with New Tablet, Ravi the Technician sorted it out in a flash. Fantastic Customer Service.