Harveynorman Reviews 

Excellent service from Farhaan

Unfortunately the salesperson promised me a price promise on a Braun series 9 shaver $345.
As this was a display model I went in-store to pick up the item to find she had sold me another brand shaver and then colluded with another staff member to say I was the liar. UNBELIEVABLE in wrecking the Harvey Norman brand there is no opportunity to give my review 0.Will never shop there again.

Only 2/5s of my order arrived from the Mount Roskill site. After many calls, they agreed to deliver the rest this week. At no point was I even offered a refund on the initial delivery service and at no point did anyone apologise. Actually I detected arrogance from the call.
I never leave reviews but I’ve made an exception for this situation.
I’ve no issues with the delivery guys, just the arrogant phone operator.

I found HN to be very helpful,but this is not about HN. I purchased a Breville 32L Microwave from HN on 18-6-2024, 14 days later this Microwave blew the fuses in my house. I returned the microwave to HN, They tested it and it blew thier fuse,HN immediately replaced the Microwave, Good after sale service. 17 month later, the replacement Microwave is not working. It is not heating and is diplaying EO5 on the control panel. I have to replace the Microwave, I will not be pruchasing a breville Microwave again and would not recommend this Microwave

I recently upgraded my phone and was having trouble pairing my fit 3 huawei watch which I had purchased at this store. I was served by a very helpful and professional team member called Connor. The customer service was top notch.

We purchased a Bosch Serie|6 9kg Heat Pump dryer (Model WQG24200AU) from Harvey Norman in Wairau Park, Auckland in mid-2023.

We weren’t happy with the dryer from the beginning. It took a very long time to dry any kind of load and trying to get sheets dry was a real mission. The sheets would roll up into a tight roll like a rolled up sleeping bag and be still damp in the middle of the roll when the cycle ended. To get them dry it was necessary to unroll them once or twice during the cycle. We discovered that this occurred because the dryer didn’t have a “drum reverse” and the drum always rotated in the same direction.

We contacted Bosch about the problems and they suggested several things to try. We tried them all with no success.

We complained to Bosch and they referred us to Harvey Norman, the retailer where we had purchased the dryer. Harvey Norman refused to do anything about it.

Then we saw the dryer mentioned in the Consumer NZ “Yeah Nah Awards”, the “Avoid At All Costs Award” and the “8 of the worst products on our website”. We checked online and found many reviews of that model of Bosch dryer complaining about the problem of trying to get sheets dry.

We approached Harvey Norman again with no success. So we filed a claim with the Disputes Tribunal (referencing the Consumer NZ articles).

With the Consumer NZ articles as evidence, the Disputes Tribunal found that the dryer “is not of acceptable quality” (as required by the Consumer Guarantees Act) and awarded us a full refund of the cost of the dryer, the delivery charge, the stacking kit and the installation charge and ordered Harvey Norman to uplift the dryer at no cost to us.

Thanks to Consumer NZ for doing the testing and providing us with enough ammunition to get our money back.

I’ve made an online order for a fan but instead of giving me a new one never trust this law breaking company cause they will rip you off

Ordered a dishwasher, delivery and install and removal. Paid the lot. The installer they hired was incapable of doing the job. They took the dishwasher and charged me for completing absolutely nothing. Unacceptable, no attempt to contact me. When I emailed for a refund, no contact, no follow through. If you want to waste your time and money, harvey norman is the answer. Shop at Noel leeming if you know what's good for you

thanks Sean! service, knowledge and expertise was out the gate amazing. voice, tone, and demeanour of how you presented to us was so so welcoming. We walked away with two products that day, and after one month of using them, our home is much warmer and dry. Can't say enough about this staff member for Whakatane. A thank you is great, but a monetary gift is far more meaningful when staff like Sean are there for us the people, and his community. thank you Maria & Calum

Harvey norman hornby - we have had best experience buying head phones and phone from Ravi at highly, he sooo polite, patient,understanding, very helpful, explains everything, sets up everything on your phone, explains discounts to get a great deal 5 star all the way 👍

Gift cards that last two months? Is that even legal? And if you can afford to turn the NZ herald into a Harvey catalogue pay back the wage subsidy you kept despite a “covid fuelled explosion of profits”. O

Harvey Norman Manukau

Unpleasant and condescending experience with floor sales reps - some old Asian guy, mixed of black and white hair. Rude individual, probably needs to retire. Date of visit: 13/07/25 around 3:30-4:00PM.

First thing he asked when we engaged to talk was “buying or renting?” In a way he wanted to hear me say renting. I do dress up in quite relaxed way on my weekends for a young person who owns 3 properties.

I was after a washing machine, we discussed top loaders & front loaders. He kept saying the dimensions of our new property’s laundry room was ‘sad to hear’ and ‘unfortunate’ at least 3 times because it can only accommodate the top loaders. It’s a very brand new and modern laundry set up, maybe his old age couldn’t understand.

All in all, I don’t really expect highly of Harvey Norman staff to be honest, but a certain level of professionalism should be maintained.

Luckily, I chose not to buy here and went elsewhere with better service.

Trying to make a purchase on the website is the most pathetic things I have come across you try to set up click and collect and it goes nowhere it just locks into trying to find your location and the wheel of death just spins you into submission sort out thae damn website so people can purchase their items

Harvey Norman Masterton provided us with excellent customer service today, thanks to Narinder. After a month-long search for the perfect bed, Narinder took the time to offer us an amazing deal, demonstrating patience, excellent communication, and consideration for our budget. We even snagged some discounted vases at the checkout. The collection process was seamless, with the help of the friendly warehouse staff. We highly recommended this store!!!

Friendly helpful service. Many thanks to Julie for that little bit extra

Bought all our household appliances, laptop, small electronic goods.
Refreshingly good service when mediocre is so common. Refunds given without hesitation.
Surprisingly helpful and knowledgeable staff.
Very different to the usual big box retail experience.
Queenstown store.

Looking to buy a airfryer in Moorhouse Branch in Christchurch. I couldn't decide which one to choose. Lovely sales Representative Talisha offering her professional service and advice .5 star service and knowledge. Thank you Tanisha:)

They don't deliver the online order promptly. Sent a text to a previous partner asking me to contact them about delivery. Phoned them, they said they'd call back the next day but never did. Why can't they pack it send it end of. Will remember this experience. 80 bucks to come 12km too so expected better than I still don't got. Bed base Palmerston North.

Update. The manager has finally stated a full refund will be given on the suite. Frankly, if this had been done 3 months ago when I requested it, it would have saved a lot of dtress. Dont deal with Mt Wellington branch. Useless customer service. If I could rate 0 stars I would. Faulty product. I paid $1000 for an outdoor dining suite that has a broken leg and a table that cannot be assembled. I purchased it in November 2024, and it did not arrive until Feb 2025. It has a bent chair leg which the manager replaced, but when he came to see the chair he tried to bend the leg into place and it snapped. Not a good look. The table cannot be assembled as the brackets are positioned incorrectly. I have asked for a full refund on the faulty product but they have not provided this and instead offer a million excuses. Frankly, I am appalled at such lack of care for the customer. Totally unacceptable!!

Emma in the Hornby Chch branch ( photo counter ) is just amazing. My point was too dark, and she arranged to get several copies for a bride and family and some guests. Sounds small, but to me it meant the world. Service delivered with a smile. Thankyou Emma.
We do buy bigger items from your store too.