Hartool 2 Myshopify Reviews 

155
TrustScore 1 out of 5

1.1

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Review summary

Created with AI, based on recent reviews

Looking at 155 reviews, most reviewers were let down by their experience overall. Consumers frequently complain that ordered garden sheds and storage boxes never arrive, while customer service phone lines and support emails remain entirely unresponsive. Buyers stated that these online stores had issues with contact details and unrecognized business names, leaving people feeling disappointed. Some reviewers were happy that their credit card company successfully resolved the payment dispute and reimbursed their lost money. A few other people also noted that alternative payment providers reviewed these unexpected transactions. Customers also shared that order receipts arrived from obscure email addresses.

What people talk about most

Order

Reviewers highlight negative aspects of placing an order, reporting widespread frustration over items that... See more

Website

People report negative experiences with the website, describing issues with payments and non-delivery of... See more

Customer communications

Consumers find customer communications to be frustratingly non-existent. Reviewers report that phone numbers... See more

Product

Customers consistently report negative experiences with product purchases, highlighting severe disappointment... See more

Payment

Users describe issues with payment, reporting that payments were processed but goods were not received.... See more

Reviews shaping this summary

Rated 1 out of 5 stars

We ordered a shed from this so called company back in feb, still haven’t received it. We sent them an email with no response, called them but their phone line is dead. We are now having to go through... See more

Rated 1 out of 5 stars

SCAM! Ordered a garden storage container for £70. I checked email for delivery date which gave me a order number to check on Shop. That order number doesn't exist. No response from sent emails keep s... See more

Rated 1 out of 5 stars

I paid via credit card thankfully so will hopefully get my money back in a few weeks. I received no confirmation email of payment or updates on delivery of garden shed I ordered. No response via e... See more

Rated 1 out of 5 stars

unfortunately I've just been scammed like the rest of the others should of read the reviews im fuming bloody people DO NOT ORDER FROM THESES PEOPLE THERE SCAMMERS i even had a notification from shop... See more


Company details


Contact info

1.1

Bad

TrustScore 1 out of 5

155 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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1.1

All reviews

(155)

155 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Do NOT buy from this ‘company’ I also…

Do NOT buy from this ‘company’ I also fell for their product and I also have lost £70. I called my bank who say the amount is ‘pending’ and that I should contact the vendor. Well of course, the phone number is a scam and now I am left in limbo minus
shed , minus £70,

24 March 2026
Unprompted review
Rated 1 out of 5 stars

Similar to lots of other negative…

Similar to lots of other negative reviews with a £70 Hartool Garden Store order that has disappeared. No reply to my email. Contact Tel No unrecognised. Has anyone else got the name Debok (in France!) as the company who took my £70 payment? Going to try getting bank to refund.

19 March 2026
Unprompted review
Rated 1 out of 5 stars

I have contacted my bank and they are…

I have contacted my bank and they are going to refund me with the £70 I paid. Everyone needs to contact their bank and hopefully in the future banks will not allow any payments to this so called company again.

22 March 2026
Unprompted review
Rated 1 out of 5 stars

Scam company ZERO STARS

Scam company, bought a shed, got order confirmation tried calling and emailing, no responce.
Reported and under investigation through klarna, trading standards through citizens advice and report fraud (action fraud).
Update they are now under investigation through report fraud

19 March 2026
Unprompted review
Rated 1 out of 5 stars

SCAM!!

SCAM!!! Ordered a shed from here got an order confirmation... Then nothing. Email and telephone number invalid. However still advertising and on the top of a Google search!! Waiting to hear back from my bank now for a refund. Avoid this company.

8 March 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM THIS PLACE

They (he) takes your money but does not deliver goods, I put my experience on the farnborough page had 93 people scammed here already, registered on company house but it a private house, uses different names

27 February 2026
Unprompted review
Rated 1 out of 5 stars

Its a scam site

Its a scam site, do not buy. Luckily I used a credit card and will charge back.
Report issue with shopify, lets get them shut down

9 March 2026
Unprompted review
Rated 1 out of 5 stars

Fraudulent & Scamming scum

Do not purchase. It is an example of why you should check reviews before purchasing.

Contact Number: Mobile (says invalid)
Address: Residential house in Bristol.
Payment: Taken in France

Absolute scumbags. Currently waiting for 15 days with my bank to reverse charge and dispute.

17 March 2026
Unprompted review
Rated 2 out of 5 stars

Order still not arrived

I placed a order on 23rd February for 2 garden storage sheds at £70 each, l have contacted Hartool 5 times and not a good response, says track your order which l have done and nothing at all comes up, tried phoning Hartool and their number is not recognized, l need someone to look into this for me please.

16 March 2026
Unprompted review
Rated 1 out of 5 stars

Hartool SCAM

This company doesn't exist we're now £150 down. Wish we'd looked on here first

8 March 2026
Unprompted review
Rated 1 out of 5 stars

scammers

Another customer been taken for a ride,what a disgrace,spent £70 of my pension money,keep promising to send it,but never comes,they are not getting away with it,will make sure they get what's coming,get ready for a jail sentence.

21 February 2026
Unprompted review
Rated 1 out of 5 stars

Total Scam Site

Total Scam Site.
An email to state your order has been confirmed is the only thing you will get.
You won’t get your goods.
They won’t ever answer your correspondence and you can say goodbye to your money.

10 March 2026
Unprompted review
Rated 1 out of 5 stars

FAKE....

FAKE....
Tried to buy a shed via Klarna no sign of it. Chased with company and no reply...checked payment on Klarna, not the same company name on payment. Clicked on link and was taken to a French website..checked order confirmation to click on website for another email address and phone number and all non existent... payment paused with Klarna and trying to get it back

25 February 2026
Unprompted review
Rated 1 out of 5 stars

SCAM!!!!

SCAM!!!!! Ordered 2 garden storage units for £140 via Klarna, no contact from company no delivery. Googled address - residential, telephone number non-existent. Reported to Klarna.

5 March 2026
Unprompted review

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