Harry Benmore Mattress Maker  Reviews 

238
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 122 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and comfort of the mattresses, often describing them as life-changing for sleep and pain relief. The outstanding customer service and knowledgeable staff provide excellent advice and support, with delivery noted for efficiency and helpful teams. However, some customers occasionally encountered delivery challenges, such as couriers struggling with upstairs access or experiencing delays. A few also found their initial mattress choice wasn't quite right due to firmness preferences, but the company consistently offered excellent support, including prompt exchanges or resolving issues.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing delight and satisfaction with... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing delight and satisfaction... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, knowledge, and... See more

Delivery service

Users describe positive interactions with delivery service, often highlighting the efficiency and speed of... See more

Customer service

Customers consistently note positive experiences with customer service, often describing it as exceptional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We love, love our new wool and cotton, mattress. Great service, great helpful delivery, great initial conversations with Harry on What's App. Felt safe and personal to order from you on FB. Not somet... See more

Rated 5 out of 5 stars

We have been sleeping in our super king extra firm silk and cashmere mattress for a week now and it is the most comfortable mattress we've ever owned. Before our heading Harry was extremely hel... See more

Company replied

Rated 5 out of 5 stars

Just had the best week's sleep in years! We used the little quiz on the website to select the mattress (cashmere and silk) and Harry himself was then very helpful in advising us on which level of f... See more

Rated 5 out of 5 stars

We are so pleased with our new mattress! Harry gave us great advice both on WhatsApp and in his showroom. We’ve had the Hybrid Pro for two weeks now and are sleeping so well. Like many, we initially... See more

Company replied


Company details

  1. Mattress Store
  2. Bed Shop

Written by the company

Hi I'm Harry. All of my mattresses are proper mattresses that are properly priced, handmade here in the UK. They don't come rolled up and stuffed in a box like those foam mattresses online. They don’t come with silly price tags like the ones you find in a chain store showroom. My mattresses are delivered to you direct from the factory. Take a look at my website, you’ll find my mattresses to be twice the quality of the online brands and half the price of the chain stores. Delivery is free by a two-man courier service and I offer a full warrantee and 100 day sleep trial. So if you hate it, Ill change it or take it back for a full refund – it’s no problem. Get in touch when you need a new mattress and if you are confused as to which mattress is best for you then message me and we can figure it out together. Harry x


Contact info

4.9

Excellent

TrustScore 5 out of 5

238 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(238)

117 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The best nights sleep!

Harry went above and beyond to deliver the perfect mattress for us!
We realised after sleeping on the firmer mattress we had originally ordered it was a touch too hard for us.
I contacted Harry who arranged to swap it with the softer option, it was delivered without issue by a friendly and efficient team.
The new mattress has been a dream to sleep on!
In an age of poor customer service and unknowledgeable sales assistants dealing with Harry has been a real pleasure. Excellent product, excellent price and amazing customer service - Thank you Harry!
We will return for future mattresses, I would highly recommend.

16 June 2025
Unprompted review
Harry Benmore Mattress Maker  logo

Reply from Harry Benmore Mattress Maker

Thank you for such a great review Lydia!

Rated 5 out of 5 stars

I had a fantastic experience with Harry…

I had a fantastic experience with Harry Benmore, and I couldn’t be happier with my new mattress. From the start, the website was clear, easy to navigate, and full of helpful information that made choosing the right mattress simple and stress free.
Communication was excellent throughout friendly, responsive, and always professional. It’s rare to find someone so approachable while still maintaining such a high level of expertise and service.
Delivery was exactly as promised punctual and seamless. It’s clear that Harry takes real pride in his craft, and it shows in both the product and the service. Highly recommended.

6 May 2025
Unprompted review
Harry Benmore Mattress Maker  logo

Reply from Harry Benmore Mattress Maker

Thank you Martin, that's awesome!

Rated 5 out of 5 stars

Brilliant experience

Brilliant experience. Harry was very easy to communicate with and order our mattress through. In store, there was no pressure to buy and he spent plenty of time talking us through the options. Delivery was smooth and the guys were very courteous. We're very happy with our purchase.

10 May 2025
Unprompted review
Harry Benmore Mattress Maker  logo

Reply from Harry Benmore Mattress Maker

Thanks for such a great review Jack!

Rated 5 out of 5 stars

The mattress I ordered was for a guest…

The mattress I ordered was for a guest bedroom. My guests say they slept really well on the new mattress. I personally haven't tried it yet, but when I need a new mattress for myself, I'll give the guest bedroom a try and probably order another one for myself.

9 June 2025
Unprompted review
Harry Benmore Mattress Maker  logo

Reply from Harry Benmore Mattress Maker

Wonderful! Thank you John

Rated 5 out of 5 stars

Excellent mattress and service

Harry was very responsive to my enquiry on WhatsApp, communication about delivery was excellent and my mattress is the most comfortable I've ever had. I bought the Cotton & Wool Mattress.

19 May 2025
Unprompted review
Harry Benmore Mattress Maker  logo

Reply from Harry Benmore Mattress Maker

That's awesome, thank you Niki

Rated 5 out of 5 stars

Excellent service and quality

I had been looking at mattresses on the internet and Harry Benmore Mattress Maker randomly popped up on Instagram. Harry's piece to camera seemed very open and honest and I liked his personal assurance that if a customer was not happy then a mattress it could be returned within 30 days which certainly takes the risk out of buying a mattress when you are not exactly sure what type you need. I had a few questions which Harry responded to personally. I then placed an order and the mattress was delivered to the first floor bedroom a week later. After a few days I realised that I had ordered the wrong mattress type. Another email to Harry. He was good to his word and agreed for the mattress to be returned. Because the quality of the original mattress was so good and the customer service had been so good so far, I wanted to stick with Harry so asked if it would be possible to try out other mattresses in the showroom. Of course Harry said yes, and fifteen days later the replacement mattress was delivered to the house and the original mattress taken away. I would recommend Harry Benmore Mattress Maker without hesitation. The quality is excellent and so is the customer service.

14 June 2025
Unprompted review
Harry Benmore Mattress Maker  logo

Reply from Harry Benmore Mattress Maker

Thank you Deano for such a great review and so pleased that you are happy with our quality and service.

Rated 5 out of 5 stars

Excellent mattress

I recently purchased a mattress from Harry Benmore, and I couldn't be happier with my decision. The mattress is excellent and has made a significant difference in my sleep quality. Since I started using it, I no longer experience back pain.

Harry's assistance in selecting the right mattress for my needs was very helpful. He took the time to understand my preferences and requirements, ensuring I found the perfect fit. I highly recommend Harry Benmore for anyone in need of a new mattress!

17 April 2025
Unprompted review
Harry Benmore Mattress Maker  logo

Reply from Harry Benmore Mattress Maker

That's great news Sylviana, so pleased you are enjoying your new mattress, thank you.

Rated 5 out of 5 stars

Great service/Great mattress

Great service, great mattress!

Harry was very responsive to all of my questions and the fact we could try the mattress out in a showroom was a dealbreaker v the other online companies.

Having tested a number of others in shops too, I can say the hydrid luxe mattress we eventually went for (superking/ zip & lock) was the most comfortable by a long way.

Would 10/10 recommend.

21 June 2025
Unprompted review
Harry Benmore Mattress Maker  logo

Reply from Harry Benmore Mattress Maker

Thank you Alex for a great review.

Rated 5 out of 5 stars

Fantastic!

Harry was very knowledgeable and helpful. Gave me a lot of time and space to try different things out, but was also very clear with his recommendations.

Delivery was fast and on time. Unfaultable!

23 April 2025
Unprompted review
Harry Benmore Mattress Maker  logo

Reply from Harry Benmore Mattress Maker

Awesome! Thank you

Rated 5 out of 5 stars

Amazing product and service!

I saw Harry on Instagram and instantly loved the idea of being able to buy British. The whole process was easy. After an online chat we decided which mattress we wanted and placed an order. Our extension wasn’t quite ready for delivery so Harry held on to it and delivered it when we were ready, amazing service!
We ordered the gel topped mattress and it is so comfortable and has been from the first night. The mattress doesn’t move much when my partner or I turn over or get up so we both get a good nights sleep. We have now had the mattress almost 3 months and I love it! I would definitely recommend Harry Benmore Mattresses.

9 May 2025
Unprompted review
Harry Benmore Mattress Maker  logo

Reply from Harry Benmore Mattress Maker

Wonderful! Thank you Nicola

Rated 5 out of 5 stars

The best mattress I’ve ever purchased…

The best mattress I’ve ever purchased in my life worth saving the extra handmade to perfection. You’ll never sleep better than this again. Excellent service had to wait for the mattress to be made but hey at the end of the day it’s worth it. Harry is an excellent friendly guy. Delivery guys were clean and competent. the mattress supported me perfectly and seriously comfortable support for my poor back You can tell the quality of the mattress when it arrives beautifully stitched and well packaged this is good enough for royalty. I would never use anyone else again except this company. Don’t make mistakes elsewhere just do it :-)

16 July 2025
Unprompted review
Harry Benmore Mattress Maker  logo

Reply from Harry Benmore Mattress Maker

That's awesome, thank you Sergio

Rated 5 out of 5 stars

A Superb Sleep Awaits

I recently purchased the Silk & Cashmere mattress from Harry Benmore and could not be happier. This particular mattress is completely handmade and the quality shows. It is so beautiful to look at, I almost didn't want to put the bedding on it.

But if I hadn't, I wouldn't have had the best night's sleep I have had in years.

Harry himself is a very hands-on retailer and a great communicator. He ensured I was happy throughout the process, from sale to delivery.

The mattress is, to me, excellent value for money. If it lasts 10 years, it will work out to just a few pence each day for something I rely on for rest and relaxation.

I can't recommend Harry or his mattresses highly enough.

9 July 2025
Unprompted review
Harry Benmore Mattress Maker  logo

Reply from Harry Benmore Mattress Maker

Wonderful, thank you so much, Lisa.

Rated 5 out of 5 stars

Matress and service review

From ordering the mattress, to receiving the mattress. The service has been amazing. Great communication from Harry throughout. Efficient delivery and all round great customer service. Harry arranged a time for the mattress to be delivered and also called prior to his arrival. On to the mattress- I ordered a king size mattress 5'0 cotton mattress. It fits mine and my partners needs, very firm and from the quality of the mattress, looks very durable and long lasting. Harry also took my two old mattresses which was great service on his behalf. So far, no problems with the mattress and having great nights sleep since. Will definitely recommend to family and friends. Shopping from a local business and not co operate, brings the service to a better service with pride and care.

23 April 2025
Unprompted review
Harry Benmore Mattress Maker  logo

Reply from Harry Benmore Mattress Maker

Excellent, thanks so much Karishma!!

Rated 5 out of 5 stars

Support the smaller retailer!

Harry provided an excellent product and customer service. We purchased two mattresses from his store. Both transactions were executed efficiently and delivery was swift. They took our old mattresses away for free which was an added attraction. We liked his professional and genuine approach to his business, that he clearly cares enormously about. An all round 5* product and service. Thank you.

2 June 2025
Unprompted review
Harry Benmore Mattress Maker  logo

Reply from Harry Benmore Mattress Maker

Thank you so much, Louise!!

Rated 5 out of 5 stars

Fab mattress fab service, unreservedly recommend

Buying a mattress is both important and confusing but Harry made it easy. He advised and we chose easily. we are now proud owners of a supering, link Alpaca mattress.

The price is excellent for the quality - and it is quality - beautifully made, substantial and supremely comfortable. Its like sleeping in a posh hotel every night :o)

Ordering was easy, delivery was fast and efficient. The chaps heaved it up our tight staircase with ease.

I love that it's British made and that it's a London-based family owned company, no profits going to the ultra-rich Bezos of this world, which is a huge added bonus!

Unreservedly recommended.

31 May 2025
Unprompted review
Harry Benmore Mattress Maker  logo

Reply from Harry Benmore Mattress Maker

Awesome..Thanks so much for your business!!

Rated 5 out of 5 stars

Found the quality to be really good

Found the quality to be really good. All bedrooms have new mattresses (regular firmness) and guests love them. Thanks Harry for the great service and product.

10 May 2025
Unprompted review
Harry Benmore Mattress Maker  logo

Reply from Harry Benmore Mattress Maker

Good news, thanks Simon!

Rated 5 out of 5 stars

Thanks Harry!

If you want a new mattress, look no further than buying from Harry. We had no idea how poor our old mattress was!! Our new one is supremely comfortable and, even in the recent heatwaves has kept us comfortable. Harry was great to deal with and communicated with us throughout the purchase. They even took our old mattress away for free. Highly recommended. Thanks Harry.

2 May 2025
Unprompted review
Harry Benmore Mattress Maker  logo

Reply from Harry Benmore Mattress Maker

Thanks, Liz!!

Rated 5 out of 5 stars

Superb Customer Service

The customer service is superb, with personal attention from Harry himself. He provided excellent advice on choosing the right mattress for my wife & I, who have differing requirements... He was very flexible. He produced a custom size for us. Nothing was too much trouble. Payment was only due when the made-to-order mattress was ready for delivery. Manufacturing time was not too long. Also, importantly, the mattresses are MADE IN BRITAIN. Highly Recommend you choose these guys.

4 April 2025
Unprompted review
Harry Benmore Mattress Maker  logo

Reply from Harry Benmore Mattress Maker

Thank you so much, Clive. I appreciate you giving me the business.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look