Harper James Reviews 

214
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, knowledgeable, and highly supportive. Many people highlight the excellent and comprehensive service, noting clear, practical advice and swift responses. Reviewers appreciate the team's dedication to customer service, making processes straightforward and ensuring clients feel well-supported. However, some people were dissatisfied with the service quality, citing issues like incorrect advice, dismissive communication, and a lack of proper process. A few other people also felt that time charged was disproportionate to work done, with concerns about tracking hours and managing budgets.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as professional, responsive, and... See more

Service

Users describe positive interactions with service, consistently highlighting the team's friendliness,... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the fantastic client care, swift... See more

Response time

Consumers find response times to be positive, consistently reporting swift communication and support. Many... See more

Price

Reviewers mention ambiguous feedback about price, with some customers appreciating the transparent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just had our framework contract reviewed by Emilia who has done a great job. A good level of challenge on us and what we wanted (or thought we wanted) but also accomodating of specific matters we and... See more

Company replied

Rated 5 out of 5 stars

We've been partnering with HJS from our early startup days, through growth and acquisition. The breadth, depth and quality of their legal team is fantastic. Their support staff is diligent, responsive... See more

Company replied

Rated 5 out of 5 stars

The team at Harper James have been consistently helpful, considerate and competent. I've been with them for several years. Nicky helped hit the ground running by showing how she understood our unusual... See more

Company replied

Rated 5 out of 5 stars

We have been working with HJ in particular Samantha Paxton, for over 4 years now, and Sam has been amazing. All questions answered, a quick response time, great follow up, always keeping us in the loo... See more

Company replied


Company details

  1. Law Firm

About Harper James

Written by the company

We believe every business - no matter its size - deserves access to top-tier legal support.

Our mission is simple: to make expert legal advice affordable, flexible and tailored to the needs of growing businesses across the UK.

With service plans for every stage of your journey, quality legal advice is always within reach. And unlike traditional law firms our pricing is clear – no surprises, no hidden costs. Explore our Engage, Enable and Extend plans on our website.

It’s not just our pricing that sets us apart. We offer exceptional advice from senior lawyers, most of whom have worked at top 100 law firms and in-house, with an average 17+ years' experience. From commercial law to employment disputes, we make sure you're covered, always prioritising your business goals.

Together, we’ve proudly supported thousands of businesses across the UK, from start-ups to scale-ups and beyond. We’re here for you through every challenge and opportunity, making sure you have the legal support to thrive.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

214 reviews

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No recent history of asking for reviews

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4.7

All reviews

(214)

80 reviews in the last 12 months

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Rated 5 out of 5 stars

Both Sam and Callum have been amazing…

Both Sam and Callum have been amazing to work with over the past few years, so patience, thorough and explain everything so clearly. So easy to talk to and completely understood what needed to be done and just did it! Super efficient. Thank you both, you have been the best!

7 March 2025
Unprompted review
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Reply from Harper James

Thank you for such positive feedback - we're pleased to hear that Sam and Callum have been so helpful and easy to work with. We look forward to working with you again!

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Excellent customer service on a tricky…

Excellent customer service on a tricky agreement with a supplier. Timely back and forth dealing with an experienced solicitor. Would recommend.

10 March 2025
Unprompted review
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Reply from Harper James

Thank you for your positive feedback, Tom.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Excellent service!

Excellent service!
Supported us with a employment tribunal case and were incredibly helpful with their advice and practical options at every stage. They communicated clearly and quickly, including outside of normal working hours over Christmas.
I highly recommend using Harper James, we certainly will use them again in the future

7 March 2025
Unprompted review
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Reply from Harper James

We're pleased we could support you through your employment tribunal case and provide clear, practical advice when you needed it most.

We understand how important timely communication is, especially during critical moments, and we’re glad we could be there for you - even over the Christmas period.

We look forward to helping you again in the future should you need it.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Really impressed with Emily Sadler's…

Really impressed with Emily Sadler's work and how clearly/efficiently she ran our call and all the drafting.
Was also very impressed with her ability to understand what we're doing and flag other angles we needed to consider.

6 March 2025
Unprompted review
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Reply from Harper James

Thank you for your kind words, Greg. We appreciate your feedback and look forward to working with you again!

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Thank you to Harper James and Samantha…

Thank you to Harper James and Samantha Paxton, it was a complex challenging transaction but Samantha was supportive and professional throughout.

5 March 2025
Unprompted review
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Reply from Harper James

Thank you for your kind words, Karl.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Outstanding Legal Support

I had a dispute with a client that had reached a point where it seemed like I would never see any of my money without escalating things further. That's when I turned to Harper James, and I couldn’t be more grateful for the support I received.

My journey began with Nick, who was a fantastic business development manager. He was eager to help, and what I truly appreciated was that there were no hard sales tactics—just genuine support. From there, I was introduced to Mark, and he has been absolutely outstanding.

Mark was not only incredibly knowledgeable, but he also made the entire process clear and as stress-free as possible. I never had to chase him for replies to emails, and he was always responsive and proactive in chasing things up with my client. This played a huge role in speeding up the negotiation process.

I always felt like Mark had my back, acting in my best interest at all times. Thanks to his expertise, I was able to recover money I thought I'd never see again, all without having to go to court. And on top of all that, he kept my costs down, which I really appreciated.

If you’re in need of a senior dispute resolution solicitor, I can 100% recommend Mark. His professionalism and dedication were invaluable, and I’m incredibly grateful for his support throughout the whole process.

Thank you, Mark, and Harper James! I truly appreciate everything you've done.

4 March 2025
Unprompted review
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Reply from Harper James

Thank you so much for your kind words and for taking the time to share your experience with us. We’re glad to hear that Nick and Mark provided the support you needed during what must have been a challenging time.

We’ll be more than happy to support you again in the future.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

We have been working with Samantha at…

We have been working with Samantha at Harper James and are super happy with our choice.
Highly recommended!

3 March 2025
Unprompted review
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Reply from Harper James

Thank you for your feedback Diana, much appreciated.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

I have quoted this to my friends many…

I have quoted this to my friends many times, Harper James......"make mole hills out of mountains" . this is not what most solicitors do.

3 March 2025
Unprompted review
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Reply from Harper James

What wonderful feedback, thank you - we really appreciate it.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

A happy customer!

Very happy with the service provided by Harper James. Our software company has worked with them for many years and have been very happy with the service.

28 February 2025
Unprompted review
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Reply from Harper James

Thank you very much for your positive feedback, we really appreciate it.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Trustworthy and responsive

Our company has been working with Harper James for many years, and they have consistently provided outstanding service. Their professionalism, expertise, and attention to detail have made every legal matter smooth and stress-free. They are always responsive, thorough, and go above and beyond to ensure the best outcome. We highly recommend them to anyone in need of reliable legal support.

27 February 2025
Harper James logo

Reply from Harper James

Thank you for your great feedback, we really appreciate it.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Highly Recommend Harper James Solicitors

I recently worked with Simon at Harper James Solicitors on an employment law case, and I couldn't be more impressed with their service. Simon was incredibly responsive and proactive, always thinking several steps ahead and providing expert guidance throughout the process. He clearly explained complex legal matters in a way that was easy to understand, and I felt confident in his expertise and advice.

Furthermore, the customer service team at Harper James was outstanding. They were always helpful and efficient, quickly redirecting me to the appropriate specialist whenever needed. This ensured that my queries were addressed promptly and effectively.

Overall, I highly recommend Harper James Solicitors. Their professionalism, responsiveness, and dedication to client satisfaction are truly commendable. They made a potentially stressful situation much easier to navigate, and I wouldn't hesitate to use their services again in the future.

3 February 2025
Unprompted review
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Reply from Harper James

We really appreciate your kind words, Minogue and we're glad that your experience working with Simon and our Client Services team has been great. We look forward to working with you in the future.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Great to work with!

We have worked with Harper James for a number of years now and it works really well for us as a business in that we can access their diverse team easily depending on our requirement at that time. They are a great team and good to work with.

20 February 2025
Unprompted review
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Reply from Harper James

Thank you for sharing your experience working us, Sarah.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

I have worked with HJ for the past 5…

I have worked with HJ for the past 5 years primarily on employment matters, including immigration/visas. The employment team are always readily available and responsive and have worked with us on some very challenging matters through to conclusion. Myself and my team always appreciate Simon, Ella and Shaun's pragmatic approach to situations that align with the best strategic outcomes. A sense of humour is always very welcomed given the demanding nature that specific situations can generate.

19 February 2025
Unprompted review
Harper James logo

Reply from Harper James

Many thanks for sharing your experience working with our Employment team, we really appreciate it.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Great solicitors with an amazing team

Great solicitors with an amazing team!

I had the pleasure to work with Genevieve Booker from Harper James for a new commercial lease and I can say that the service from start to completion was incredible! Looking forward to working again in the near future!

Highly recommended to everyone!

11 February 2025
Unprompted review
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Reply from Harper James

Thank you for sharing your positive feedback, Marios! We're glad your experience working with Genevieve has been a good one.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Efficient and understanding legal support

Harper James have a team of efficient, understanding and professional lawyers who respond to our needs and have helped us manage all kinds of legal requirements (funding round, ESOP, sales contracts, etc). Their pricing model is transparent and very reasonable.

16 February 2025
Unprompted review
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Reply from Harper James

Thank you for sharing your positive experience Gabriel, we really appreciate it.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

whole experience was easy and seamless

Emilia was amazing, she had a lot of patience and was really understanding of our client group and made the whole experience really easy and seamless.

Thank you Emilia

11 February 2025
Unprompted review
Harper James logo

Reply from Harper James

Thank you for your positive feedback, Samantha. It's great to hear your experience working with Emilia has been a good one.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Quality, Speed, Value of Service

We've worked with Harper James for many years and never needed to look at an alternative legal advisor. I've personally worked with Emily Sadler on a number of cases, and every time the brief is fully understood, executed to the highest quality and completed within a very impressive timeframe. Highly recommended.

7 February 2025
Unprompted review
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Reply from Harper James

We really appreciate your feedback, Andy. We're thrilled to hear about your great experience working with Emily.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

100% Recommend

Emily dealt with our request with great efficiency and provided us with a ready to go document with great speed. We have worked with Harper James for many years now and find them approachable, efficient and trustworthy. No hesitation to recommend them.

6 February 2025
Unprompted review
Harper James logo

Reply from Harper James

Thank you for sharing your positive feedback, Joanna. It's great to hear that your experience working with Emily has been a good one.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Friendly and efficient service

Emilia took the stress out of creating our new contracts, she explained everything clearly and made the whole process straightforward, even for us newcomers to legal matters. The efficient service and friendly approach were much appreciated. We're pleased with the results and would recommend Harper James.

7 February 2025
Unprompted review
Harper James logo

Reply from Harper James

Thank you for sharing your positive experience working with Emilia.

Kind regards,
Toby Harper, Founder and CEO
Harper James

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