Harper Reviews 626

Excellent idea. Solves multiple sending and returns. My only slight quibble is and was for some many years the cost of postage and no free returns. The length of time too in refunding. If one returns a costly item the delay in refund at times is irksome.

Incredible experience today using Harper; on time, brought beautiful pieces that I wouldn’t have chosen online as part of the inspire me service, and I thoroughly enjoyed the experience and advice. I’ll definitely be using this again!

Anita was brilliant! What a great way to shop!

It was great to be visited in the comfort of my home by a very pleasant young lady who gave me good advice, answered questions and patiently waited while I examined the two handbags she came with. Shopping online can be frustrating because you can’t always judge the size, quality or style of a product until you see it for real. I often order things that look and feel totally different when they arrive. This excellent service solves that problem.

Great service - turned up on time, the assistant was very nice and also very helpful, I got what I wanted - slick and saved me all sorts of effort as I’m currently immobile.

I love ordering with Harper. Evie is always so helpful and has some great suggestions of items that i would not have ordered. I also love her honesty which means i can trust her opinion. Lastly I love her style.

I wish all brands were on Harper. So streamlined and such a benefit to try multiple items and sizes. They matched the latest sale price on my doorstep and Anita is just a dream!

Harper's Concierge is fantastic! Evie helped me choose a Self-Portrait dress with professionalism, efficiency, and friendliness, making the process smooth and stress-free.
The service is extremely flexible: you can try on as many pieces as you want at home, which is perfect for busy schedules or special events. If you don’t keep any, there’s only a small fee, which is waived with a purchase.
Everything is well organized, with clear communication, on-time delivery, and real-time tracking on the day of delivery. You have 40 minutes to try on the pieces privately or with the concierge available for personalized style advice, if desired.
Overall, Harper's Concierge is reliable, professional, and practical, making shopping a pleasant and effortless experience. Highly recommended for anyone who values efficiency and quality service.

From start to finish Rochelle was amazing. This is the first time using Harper and it won’t be my last. I was a bit apprehensive when I selected this service initially, as thought it would be a hard upsell but how wrong was I. Genuine feedback was given, on time and fantastic customer service with a smiling face.

Super service. Really happy with it!! Easy to arrange and great for collections

Love love love using Harper Concierge. I often see Rochelle who is so incredibly helpful and gives great advice on fit etc (and is also lovely).

it’s so much nicer to try things on at home so you can see how they work with existing items in your wardrobe.

Highly recommend

Rubbish clothes arrived . Should have looked it up.

I have received a random charge on my card having ordered only once using this service. Returned 1 dress and paid another. Scammers ! Avoid

Scam!!!!

I ordered some dresses, kept one and returned the rest. 6 weeks later I receive an email to say they haven’t received the dresses I returned and have taken nearly £500 out of my account without warning!!

Just so helpful to be able to try and return if not suitable. Wonderful service. Although product was wrong for me beautiful garments and so much easier to try before buying. THANK YOU

Hidden fees they don’t tell you about! Was charged £10 for trying on a piece as well as the return postage by the brand. So there’s absolutely no point using this service as it cost me more than simply buying and returning wold have done!

I used this service to try ME + EM clothing. They use the concierge service, which means that they bring the clothes, you have 40 minutes to try on and anything you don’t want they take away. The service was fantastic, Anita contacted me to let me know when she was on her way and then sent me a link to track her. She arrived well within the allotted hour window. If I had wanted to she would have stayed to offer advice but I didn’t need this. So when I was done, I texted her, she came back and then I paid for anything I wanted. The whole process was very smooth and incredibly convenient. I will definitely do this again, thank you Anita!

The try before buying is a great idea.

I really appreciated being able to order a number of items different styles and sizes without having to worry about the initial cost .
It is like having the changing room experience in the comfort of your own home!
Good service.

Absolutely brilliant service. Enabled me to organise several sizes and styles delivered from Luca Faloni without spending thousands. Meant that we really could have a good look at things in our own home with our mirror/accessories minus the pressure of a shop fitting room - and having to travel into London.

Delivery was speedy. Return was dead easy.

Will definitely use this free service again and again.
(Ignore negative reviews below - they’re for a different company!)