Harmony at Home Reviews 

107
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful and professional staff for providing truly exceptional support and prompt communication throughout the entire recruitment journey. People consistently note that the agency listens carefully to individual requirements, ensuring a wonderfully smooth and efficient user experience when securing suitable candidates. However, some reviewers were not happy with the communication and follow-up standards, noting that certain important aspects of the process felt inconsistent or delayed. A few consumers also raised valid concerns regarding the professional competence, communication standards, and overall expectations surrounding specific candidate placements handled by the agency.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and dedicated throughout the hiring and job... See more

Service

Clients share positive opinions on service, highlighting professional and efficient recruitment processes.... See more

Customer service

Customers consistently note positive experiences with customer service, praising the team for being... See more

Response time

Reviewers mention positive feedback about response time, noting that communication is prompt and support is... See more

User experience

Reviewers highlight positive aspects of user experience with a thoroughly professional and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We came to this knowing nothing, but we were guided through the process of interviewing potential maternity nurses, including setting up an afternoon of (online) interviews, to advice about which... See more

Rated 5 out of 5 stars

I am a maternity nurse and I cannot fault Georgina Ware who runs Harmony at Home maternity. Georgina is very professional, friendly and approachable. She always answers your call or if she is busy wil... See more

Rated 5 out of 5 stars

Jo's service to date has been excellent. She has also worked hard to accommodate last minute requests from us, finding us high caliber support during a time when we need it most. Immensely grateful an... See more

Rated 5 out of 5 stars

Jo has been amazing with the registration process to join the Harmony and Home Nanny Agency. The registration interview was very detailed and she seems to really care about finding the right fit for b... See more


Company details

  1. Child Care Agency
  2. Recruitment Service

Written by the company

Looking for exceptional nanny agencies in the UK or overseas? Harmony at Home is a premier nanny and childcare agency. Visit our website to learn more.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

107 reviews

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No recent history of asking for reviews

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4.7

All reviews

(107)

56 reviews in the last 12 months

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Rated 5 out of 5 stars

Ingrid

Georgina has been amazing to get me registered and finding Night roles. The whole registrations and communication was very easy and swift. I would highly recommend Georgina and the agency for being very professional and always ready to help. Georgina is super lovely, kind and helpful.

15 January 2026
Unprompted review
Rated 5 out of 5 stars

We came to this knowing nothing

We came to this knowing nothing, but we were guided through the process of interviewing potential maternity nurses, including setting up an afternoon of (online) interviews, to advice about which questions to ask.

We have now had three maternity nurses at various stages from Harmony at Home,
one at very short notice to go on holiday. Each time we've been very pleased with the results - each person has been knowledgeable, well-trained and very nice, and Harmony at Home have been flexible and easy to deal with. We would highly recommend them.

15 June 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic!

Fiona L has been brilliant in helping me find the perfect new role as a nanny. She has been kind, proactive, responsive, and understanding and very very lovely to deal with overall. This is a great agency and I cannot recommend Fiona at Harmony at Home highly enough. Many thanks again!

5 January 2026
Unprompted review
Rated 5 out of 5 stars

Harmony at Home matched me with a…

Harmony at Home matched me with a wonderful family and supported me throughout the placement. Their vetting and matching process was professional and thorough; the team checked references, supported contract details, and stayed responsive when any questions arose. I felt respected and supported as a childcare professional. Highly recommended for nannies and families alike on the Isle of Wight.

20 November 2025
Unprompted review
Rated 5 out of 5 stars

Fiona was exceptional

Fiona was exceptional, she brought a level of intensity to the process and helped us to very quickly create solutions to our need. I would happily recommend Fiona, she is fantastic.

3 November 2025
Unprompted review
Rated 5 out of 5 stars

Jo was brilliant!

I dealt with Jo at Harmony at Home during my search for a nanny and she was absolutely brilliant. Very knowledgable, patient, and gave great advice as we hadn’t had a nanny before and what we were looking for wasn’t straightforward. Communication was particularly excellent, she always responded immediately no matter the time or day. Highly recommend.

28 October 2025
Unprompted review
Rated 5 out of 5 stars

Thank you so much for everything Fiona.

Fiona was amazing to work with! She quickly understood what I was looking for and helped me land a great job that fits perfectly with my skills and goals. She’s professional, supportive, and truly cares about her clients. Highly recommend! Thank you so much!

6 October 2025
Unprompted review
Rated 5 out of 5 stars

Fiona at Harmony is fantastic

Fiona at Harmony is fantastic. Very approachable and naturally knows the questions to ask to ensure she finds you the most appropriate nanny for your situation and most importantly your child.
Excellent at keeping in touch which is paramount when you are stressed at the thought of no childcare.

2 June 2025
Unprompted review
Rated 5 out of 5 stars

Fab lady fab agency 💕

I have to say harmony at home Jo vowles has been absolutely amazing great at her job very knowledgeable so has made this job hunting experience so much easier I can’t thank her enough the stress of finding a job at the moment is tough ! She has been there for me every step of the way ! She’s made a super nanny and very happy lady 🥰
Nannie’s/ mannies I totally recommend this agency totally 100%

15 October 2025
Unprompted review
Rated 5 out of 5 stars

I am looking forward to finding a job through Harmony and Home Nanny Agency. Thank you Jo!

Jo has been amazing with the registration process to join the Harmony and Home Nanny Agency. The registration interview was very detailed and she seems to really care about finding the right fit for both Nanny and family. She asked me some amazing questions about what I am looking for as a Nanny. I am looking forward to applying for roles through Harmony and Home and feel confident they will find me a lovely Nanny role.

10 October 2025
Unprompted review
Rated 5 out of 5 stars

Thoughtful and constructive advice from Jo

Thoughtful, constructive advice from Jo when I was pulling an ad together for a new nanny housekeeper. I really felt like Jo understood both families and nannies and wanted to find the best for both. Her experience shone through. She was also very responsive.

6 October 2025
Unprompted review
Rated 5 out of 5 stars

Harmony at home is a fantastic agency

Harmony at home is a fantastic agency. As a nanny I felt that Jo really listened to my requirements and found me a job that was very suited to me. She was very professional and proactive when supporting me through the interview process and helpful and patient when it came to acquiring my documentation. Thank you Jo!

25 September 2025
Unprompted review
Rated 5 out of 5 stars

Great Nanny agent

Jo helped me to find my current Nanny job which I’m happy at. I found her very professional and kind and I would recommend her as an agent.

23 September 2025
Unprompted review
Rated 1 out of 5 stars

Disappointed by lack of communication

I had a positive interview experience with Becca at harmony at home. Communication started off strong, and I was excited about the opportunity. However, once I met the family I would be working with, it became clear that the hourly rate I had previously discussed with Becca hadn’t been communicated to them. I’m no longer housekeeping for this family, I reached out to Becca multiple times via phone and email for clarification, but unfortunately, my messages were ignored and no response back at all. I’ve experienced issues with underpayment and not being paid extra hours i’ve worked for serval months. I’m no longer working with this company, and I felt disappointed by the lack of follow-through and communication after what began as a very promising process.

22 August 2025
Unprompted review
Harmony at Home logo

Reply from Harmony at Home

Thank you for taking the time to share your experience.

Our records show that Becca made multiple attempts to contact you by phone and email. We take communication concerns very seriously, and we wouldn’t ignore a candidate who reached out to us.

It is also important to note that Harmony at Home is a placement service introducing families to nannies and household staff. Harmony at Home are not an employer. Families are the employers and are responsible for agreeing pay and making payments directly to the nanny / housekeeper. We always encourage written confirmation of the agreed hourly rate before any work begins, and we remain ready to support fair and professional relationships between candidates and families.

If you still believe there is an unresolved payment issue, we absolutely want to help, please contact Becca privately and she can sign post you as to where you can get help with this.

We’re committed to making sure both candidates and families have clear, respectful, and timely communication.

Warm regards,
Customer Services - Harmony at Home

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