The service was outstanding; my order arrived in less than a day, accompanied by a friendly smile. This shop is fantastic, offering something for everyone.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
The service was outstanding; my order arrived in less than a day, accompanied by a friendly smile. This shop is fantastic, offering something for everyone.
Company replied
The response to my question was both knowledgeable and professional. Following this, the service was outstanding, making the entire process of purchasing two new tall gin glasses enjoyable. The qualit... See more
Company replied
Fantastic service from Martin at Hargreaves of Buxton. I needed a last minute gift due to being let down by another company and I easily ordered it online from a great choice of stock, they did a hand... See more
Company replied
I just love this shop and when they had a VE day sale during lockdown I just couldn't resist treating myself. I live locally and placed my order on Sunday, expecting my new mixer to come via a cour... See more
Company replied
For over 150 years, in the heart of the stunning High Peaks of Derbyshire, Hargreaves and Son have been trading in Fine China, Crystal and Glass, since first opening it's doors to customers in Higher Buxton, on Eagle Parade in 1865. Ever since that day, four generations of the same family have made Hargreaves their life's passion. It's a proud heritage, one we're privileged and honoured to continue; delivering the same customer service and knowledge that our forbears provided, that time honoured understanding of our products, our customers and also new and upcoming trends and tastes. The handsome four storied store now located on Spring Gardens, Buxton was bought from Chatsworth's Duke of Devonshire estate in 1923 and has expanded over the subsequent decades diversifying yet remaining true to Mrs Sarah Hargreaves original business plan, to offer quality, value, and variety. Now we invite you to experience the same customer service, the same quality products and great value wherever you might be, at home, at work, on the bus... We are thrilled to have been awarded in 2020 'Highly Commended Independent Cook Shop' and in 2019 'Britain's Best Family Business' awards by the Housewares Innovations Awards recognising our efforts and achievements by our Industry. Oh, and don't forget to share and like our page on all your favourite social media sites,... you can find us on Facebook (@hargreavesbuxton), Instagram (#hargreavesofbuxton) and Twitter (@Hargreaves_Sons).
16-18, SK17 6DE, BUXTON, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The response to my question was both knowledgeable and professional. Following this, the service was outstanding, making the entire process of purchasing two new tall gin glasses enjoyable. The quality is also delightful.

Reply from Hargreaves of Buxton
The service was outstanding; my order arrived in less than a day, accompanied by a friendly smile. This shop is fantastic, offering something for everyone.

Reply from Hargreaves of Buxton
This store has captured my heart. The service is consistently outstanding. Much appreciated!

Reply from Hargreaves of Buxton
Fabulous service, Fantastic stock. I have always loved this shop. Shopped here on Saturday for my new kitchen. Second to none in my opinion.

Reply from Hargreaves of Buxton
I wanted a certain colour le creuset mug for a Christmas gift to match their new kitchen. Hargreaves had the colour I wanted at a reasonable price with reasonable delivery. It arrived quickly but unfortunately the mugs must have come from different batches and were slightly different, despite being the right size and colour. This was sorted really quickly and easily. The matching mug they had in stock was posted that day and I posted the mismatched mug back to them which they reimbursed me for. Great customer service and I have every confidence in ordering from them again.
Visited Buxton today and called at Hargreaves for lunch as we have done many times before … ordered two meals, 1 bacon and cheese oatcake with salad, 2 bacon cheeseburger with salad and a side of chips, 1 coffee, 1 tea = £17+… oatcake meal for my wife which she enjoyed.. cheeseburger meal l had came with a 1/4 inch thick meat pate that had been cooked until hard and solid at the edges.. not very good quality burger from what l could see, l took it back after two bites and was asked what would l like to do.. l ordered the oatcake meal but was not offered the £3 difference or an apology. I didn’t eat much after that and left most of what came.. needless to say we won’t be back in a hurry.. l don’t usually complain but l thought the next person to order the burger may get a better one… better quality ingredients please..

Reply from Hargreaves of Buxton
Excellent service and high quality merchandise
Fantastic service from Martin at Hargreaves of Buxton. I needed a last minute gift due to being let down by another company and I easily ordered it online from a great choice of stock, they did a handwritten card and delivered it for me all within about an hour! Couldn’t recommend this store more highly!

Reply from Hargreaves of Buxton
As ever, excellent service from the team at Hargreaves. I was out when the delivery was made and my goods were left in a safe and secure place, and I was sent a photo to show where they were.
Whether its glassware, kitchen equipment or pots and pans, Hargreaves is the place we go.
Excellent service, item delivered within 24 hrs of ordering with a lovely smile. Love this shop, something for everyone.
The enquiry I had was answered in a professional and well informed manner. This was followed by excellent service and the whole experience of me buying two new tall gin glasses was a pleasure & so is the quality

Reply from Hargreaves of Buxton
I ordered online and it was ready for collection within the hour ! Brill service. Great product and good value for money. #shoplocal

Reply from Hargreaves of Buxton
I love this shop. Something for everyone, all tastes and budgets. Great local free delivery the next day. Thank you so much.

Reply from Hargreaves of Buxton
Order arrived on set date. Package very well.

Reply from Hargreaves of Buxton
Excellent customer service. I’m the third generation of my family to shop at Hargreaves. Always a warm welcome and a variety of choices to be had.

Reply from Hargreaves of Buxton
I just love this shop and when they had a VE day sale during lockdown I just couldn't resist treating myself. I live locally and placed my order on Sunday, expecting my new mixer to come via a courier sometime the following week.
I was delighted when it was delivered to my home in person that afternoon!
A smashing shop with wondeful goods and an even better service!
Many thanks xx

Reply from Hargreaves of Buxton

Reply from Hargreaves of Buxton
Beautiful glasses delivered promptly, can highly recommend

Reply from Hargreaves of Buxton
Gorgeous product, excellent communication and super fast delivery . A great local business.

Reply from Hargreaves of Buxton
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.