Hardware Decor Reviews 633

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their excellent quality, often noting that items arrived in perfect condition and met or exceeded expectations. Many consumers highlight the ease of the ordering process and the quick delivery times, with some orders even arriving ahead of schedule. The customer service is consistently described as helpful, polite, and efficient, with real humans answering calls and assisting with order corrections and inquiries. However, some customers also noted issues with missing or incorrect items in their orders, such as shorted brackets or missing poles. A few people were dissatisfied with the company's policy regarding claims for missing parts, especially when the notification period was missed, leading to additional costs for the customer.

What people talk about most

Product

Customers consistently note positive experiences with product quality and availability. Many reviewers praise... See more

Order

Reviewers highlight positive aspects of order. Many customers found the ordering process easy and efficient,... See more

Delivery service

Consumers find delivery service to be positive. Many reviewers praise the fast and quick delivery, with some... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the high quality of... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our order of oval closet rods and brackets arrived ahead of schedule and everything was packaged extremely well so that the 8’ aluminum rods would arrive safely. The brackets and little pieces were ev... See more

Company replied

Rated 5 out of 5 stars

I had no idea how to order and if I was even order the right items for what I needed done! The woman who helped was amazing!! She was patient, knowledgeable and kind. I could not have ordered without... See more

Company replied

Rated 5 out of 5 stars

I called customer service with a question I needed answered before I could place my order, and I was amazed that a REAL HUMAN answered the phone, and provided the info I needed. After visiting thre... See more

Company replied

Rated 5 out of 5 stars

I do not have my order yet but so far the experience has been excellent. I placed an order over the weekend and learned afterwards that I made an error on the order. I sent a message using the web s... See more

Company replied


Company details

  1. Hardware Accessories Store

About Hardware Decor

Written by the company

We carry world class closet rods, rod hangars, as well as all types of closet and Sliding cabinet door hardware. Free Custom Cutting on Closet Rod. Most orders ship within 24 hours. Trade discounts also available.
Closet Products
Wardrobe Lifts
Cabinet Products
Home Hardware

Quick Order Processing Time

Written by the company

Most Orders Ship the Same Day
Most of our Orders we get by Noon Eastern Time ship the same day (Mon - Fri), and if not, then the next business day

Contact info

4.8

Excellent

TrustScore 5 out of 5

633 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great company to do business with

Quick order process. Receive the closets rods within a few days of ordering. I placed the order with the wrong quantity of flanges (number of flanges didn't add up to number of rods ordered), they notified me of the error, called me and corrected it before items were shipped.

20 January 2026
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Reply from Hardware Decor

Thank you Mike! May your install go well, without and extra trip to the hardware, lol.

Rated 5 out of 5 stars

Great customer service

Great customer service. I had made a mistake in choosing the center supports which would have meant I’d have to reorder the correct ones. However, the team reached out to me to confirm and was able to fix the mistake and ship out the same day!

19 January 2026
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Reply from Hardware Decor

Thanks Ajay! Glad we caught it and you can get your rod up as soon as it arrives.

Rated 5 out of 5 stars

concealed rod holder

I looked everywhere to find a concealed rod holder to mount some stainless steel rods on my powerboat. I was trying to match an installation I did six years ago
Well you had exactly what I was looking for. Price was right. Sipping os always an issue but I ordered the parts and they will be here by End of the day Tuesday so I can do my installation on Wednesday. Perfect! Thank you.

15 January 2026
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Reply from Hardware Decor

Thanks Wayne! So happy to hear we had the perfect pieces for your powerboat project. That's awesome!

Rated 5 out of 5 stars

Quick turnaround, quality product

Order was filled quickly and received much faster than expected. Parts were high quality

2 January 2026
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Reply from Hardware Decor

Thanks Ken! We do our best to ship as quickly as possible.

Rated 5 out of 5 stars

Designer

Quality Product. Quick customer service response.

8 January 2026
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Reply from Hardware Decor

Not a problem Grace! Thank You!

Rated 5 out of 5 stars

Easy to order

Easy to order. Good updates on shipping

2 January 2026
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Reply from Hardware Decor

Thanks Carole! Great to hear communication with shipping was excellent!

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