I loved this ski pants and the jacket Patagonia powslayer. I bought them for ski touring but I wear them for both alpine skiing and ski touring. High quality, nice fit and design. I will buy another c... See more
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It would’ve been 5 stars, but the delivery got delayed, and it meant that I missed the moment to gift them. However I appreciated the candidness from the outset that there would be issues. I probably... See more
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The goods were new, delivered few days later than expected. Unfortunately, the shoes Altra W Superior 7 size 39 were much tighter all around the foot than equivalent model Lone Peak. Must return th... See more
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Impressed by the quality of the delivery service and advice of Hardloop. Even for a shipping to Switzerland it takes only a couple of days and no bad surprises when they indicate that price includes v... See more
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Company details
About Hardloop
Written by the company
At Hardloop, we believe that nature and movement should be at the heart of our lives.
That's why, since 2015, whether you're a beginner or a top athlete, we've been sharing our love of good gear and our passion for steep trails with you.
Our mission is to help you find the best gear for your adventures!
We deliver on that promise with the best selection of technical gear and advice from our friendly HardGuides (product experts). Wherever your next adventure takes you, we're here to help you explore.
Nature is our playground and our commitment to the environment is obvious. That's why Hardloop has been a carbon-neutral company since 2015 and advocates for sustainable consumption.
Hardloop, nature as a playground...
Written by the company
- Find the best equipment to go on an adventure!
- As a committed player, Hardloop has been a carbon neutral company since 2015 and advocates for sensible consumption.
Free delivery from 50 £ - Free return within 100 days
250 technical brands and over 65,000 products in stock
Need advice on choosing your equipment? Our HardGuides are here to help!
Contact info
695, Avenue Paul Louis Merlin, 73808, Montmélian, France
- +33 1 84 67 14 24
- hello@hardloop.fr
- hardloop.ch
4.4
Excellent
3K reviews
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The order took 21 days to be delivered
The order took 21 days to be delivered. I contacted the store two weeks after placing the order, and they informed me that they were waiting for an item because it was backordered, despite it being shown as in stock on their online shop.
I believe their practice is deceptive, as they do not update the availability of products on their website.
After contacting them, it took a few more days to receive a response, and finally, one week later, the other items were dispatched.
Be wary of the stock information on their site.
5 May 2024
Unprompted review
Reply from Hardloop
Hello,
We sincerely apologize for the delay and any inconvenience caused by the inaccurate stock information on our website. 😞
We are addressing this issue to ensure better accuracy and communication in the future. Thank you for your patience and feedback.
Best regards,
Romain – HardGuide
Deliver the Products I paid for.
5 May 2024
Reply from Hardloop
Hello,
We're truly sorry to hear that you haven't received the products you paid for yet. 😔 At Hardloop, we take this matter seriously and want to ensure you get what you ordered.
We sended you this morning the tracking link of your parcel.
Your satisfaction is our priority, and we apologize for any inconvenience caused.
Best regards,
Maxence - HardGuide
Ordered two weeks ago but still haven…
Ordered two weeks ago but still haven received any information, I don't even know when the item will be sent...
Update: A few days after writing this review they replied saying that they had a problem, and promised to send it by the end of the day. And then proceeded to quietly cancel my order without even asking.
Very unreliable business
28 April 2024
Reply from Hardloop
Hello
There has been an internal misunderstanding and we have mistakenly cancelled your order and refunded your payment.
as the article is still available, we invite you to place a new order if you still wish to purchase it.
We are deeply sorry about that
Best regards
Arnaud - Hardguide
very good experience and customere service
21 March 2024
Reply from Hardloop
Hello,
Thank you for sharing your positive experience with us! 😊
We're thrilled to hear that you had a very good experience with our customer service. Your satisfaction is our top priority! 🌟
If you ever need assistance in the future or have any questions, feel free to reach out. We're here to help! 💼
Best regards,
Guillaume - HardGuide
Reply from Hardloop
Hello,
Thank you for your feedback! 😊 We're glad to hear that everything went smoothly, both in terms of communication and delivery. 🌟 At Hardloop, we strive to provide our customers with a seamless experience. 💼
Best regards
Arnaud - HardGuide
The product was compliant with…
The product was compliant with expectations and arrived in record time. All good.
17 March 2024
Reply from Hardloop
Hello,
Thank you for sharing your positive experience with us! 😊
We're thrilled to hear that the product met your expectations and that the delivery was exceptionally fast. 🚀
If you ever need anything else or have any questions, feel free to reach out. We're here to help make your outdoor adventures even better! 🏞️
Best regards,
Guillaume - HardGuide
Reply from Hardloop
Hello Andy,
Thank you so much for your kind words! 😊 We're thrilled to hear that you're enjoying our products and that they're meeting your needs. 🌟 Looking forward to assisting you with your next adventure! 🏞️
Best regards,
David - HardGuide
Hardloop did not label my order…
Hardloop did not label my order correctly and it was as therefore rejected/could not be delivered (you omitted my company name eventhough correctly entered as delivery address and confirmed by you - I sent proof to your representative). Because I now had to reorder the avalanche backpack (and you apparently dont offer express delivery for Switzerland), I dont have it on time for my ski touring week and I had to rent a pack for 75 EUR. Your “guide” offered me a 5 EUR discount voucher when i told him about the inconvenience - not a good experience. PS: I ordered the backpack 3 weeks in advance to my tour
15 February 2024
Reply from Hardloop
Guten Tag!
Vielen Dank, dass Sie uns Ihre Erfahrung und Ihr Empfinden mitgeteilt haben. Es tut uns leid, dass Ihre Erfahrung nicht zufriedenstellend war.
Wir versenden Bestellungen mit den Rechnungs- und Lieferinformationen, die von unseren Kunden eingegeben werden, und manchmal ist es möglich, diese nach dem Versand zu ändern, aber die Spediteure sind manchmal leider nicht schnell genug, um die Änderungen vor der Lieferung zu berücksichtigen.
Ihr Feedback ist sehr wertvoll und hilft uns, uns zu verbessern.
Seien Sie versichert, dass wir auch weiterhin Hand in Hand mit den Marken und Transportunternehmen zusammenarbeiten werden, um Ihnen die bestmögliche Erfahrung bieten zu können.
Mit freundlichen Grüßen,
Dorian - HardGuide
Hardloop increased delivery priority
After 3 weeks I still didn't receive the shoes. I wanted to take them for my winterferien.
After I published this comment, Hardloop increased priority with swisspost and I received the shoes before my Sportferien. Thank you very much!
13 February 2024
Reply from Hardloop
Hello,
Thank you for your message.
We sincerely apologise for the delay in delivery. Unfortunately we had to recommend your product to our suppliers. After checking with the carrier, your parcel will be delivered before the end of the week.
I remain at your disposal for any further information and wish you an excellent day.
Best regards,
Guillaume - HardGuide
Very fast delivery and good prices
28 January 2024
Reply from Hardloop
Bonjour,
Merci pour votre avis qui nous va droit au cœur. 🙂
En espérant avoir la chance de vous rencontrer bientôt dans un refuge ! ⛰
Sportivement,
Dorian – HardGuide
Website clear and user friendly.
Website clear and user friendly.
Order received rapidly.
No problems encountered.
20 January 2024
Reply from Hardloop
Bonjour,
Merci pour votre avis et pour cette note étoilée 🌟
Cela nous fait très plaisir de voir que vous avez aimé votre expérience sur Hardloop ! 🙂
Sportivement,
Romain – HardGuide
helpful and efficient customer service…
helpful and efficient customer service on a stolen package. got my money back, which made me order the same product of course from Hardloop.
11 January 2024
Reply from Hardloop
Hello Gusztav,
Thank you for taking the time to share your thoughts with us.
We are absolutely delighted to hear from you and hope to see you soon.
Sportingly,
Constance - HardGuide
Good ordering process and delivery time
28 December 2023
Reply from Hardloop
Hello ,
Thank you for your review and for this starry note! 🙂
Looking forward to meeting you on a future climb. 🏔
Best regards,
Dorian - HardGuide
I wasn't so sure about ordering from…
I wasn't so sure about ordering from this site, but did some research to check if they were a legit company. I'm very happy with how fast my order was handled and shipped. Will definitely use the site again!
11 December 2023
Reply from Hardloop
Hello Kathy,
Thank you for your positive review.
We look forward to seeing you on a trail or on our website for your next activity. 🤸♀️
Sportingly,
Constance - HardGuide
No answer for more then 3weeks
No answer for more then 3weeks
Is funny to see people answering here, but no one answering to my emails, or not even comments here. I tried facebook, instagram.. no answer.
Anyone that knows how can i do a complain to a customer protection entity in Switzerland?
12 December 2023
Unprompted review
Reply from Hardloop
Dear Bianca,
We note that your order has been delivered and that we sent you an initial reply on 13 December informing you that your order would be dispatched the same evening.
We apologise for the delay and wish you all the best with your equipment.
Best regards,
Arnaud - HardGuide
Order missing, no communication
No communication, order missing.
I made an order 18.11.23 and have not heard anything since then (today 06.12.23). I have written multiple support messages the last week without getting answer. I called and spoke with support, who said he would look into it and return to me the same afternoon, but still no answers.
So, I paid, but I have not received my order or any answers from them.
6 December 2023
Unprompted review
great customer experience
Parcel arrived before it was planned, and the bag is great so far
30 September 2023
Reply from Hardloop
Bonjour Lorenzo,
Merci pour votre avis qui nous va droit au cœur ❤️
En espérant vous revoir bientôt pour une prochaine aventure.
Sportivement,
Constance – HardGuide
Everything is fine about the delivery…
Everything is fine about the delivery and communication with the help desk.
Only issue, product which was ordered and paid, wasn't available.
Many was sent back quickly.
31 August 2023
Reply from Hardloop
Hello,
Thank you for your feedback!
We are committed to provide a great customer experience, so your feedback is very important to us: thank you.
We hope to see you soon in a refuge or on hardloop.co.uk
Sportingly,
Romain - HardGuide
I haven’t get my order yet
I haven’t get my order yet. Neighter a email or anything about the late delivery. I don’t even know if I will ever get my package which was a backpack and over 150.-.
I am more then angry and upset with the service, communication.
I will neverrrrrr recommend to order on Hardloop! NEVER!!!!
I want my money back!
5 September 2023
Reply from Hardloop
Hello Kim,
Thank you for your feedback.
We shipped the order the day you placed the order. We are sorry the carrier faced some delays we cannot control.
Sportingly,
Romain - HardGuide
I asked about customer service
I asked about customer service, and they reply very kindly.
29 July 2023
Reply from Hardloop
Hello,
Thank you for your feedback :-)
We hope to see you soon for another adventure with us.
All the best,
Guillaume - HardGuide
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