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Hansons Auctioneers Reviews 

1,165
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 943 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and friendly approach, making the process pleasant and supportive. The service is often described as professional and efficient, with many appreciating clear communication and a smooth experience, leading to good value for money as items frequently sold for expected or better prices. Conversely, some customers noted substantial commissions and other charges, impacting final proceeds. A few also felt items sold for less than estimated or very low prices. Additionally, reports emerged of items misplaced or sold without proper notification, and some experienced delays in updates.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Service

Customers consistently note positive experiences with service, highlighting the professional and efficient... See more

Product

Users describe ambiguous interactions with product, with some customers expressing delight with items... See more

Price

Clients share ambiguous opinions on price, with some reviewers reporting that items achieved the quoted or... See more

Value for money

People report positive experiences with value for money, with many customers expressing satisfaction that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Clearing my late mother's house threw up lots of bits not wanted by the family. We took several items along to Hansons who were both polite and honest about the likelihood of the items being desired.... See more

Rated 5 out of 5 stars

This is the third (fourth?) time I have purchased from Hansons (from the Derby, Richmond and Banbury branches) and all deliver a consistently top class performance in all the required areas for purc... See more

Rated 5 out of 5 stars

After an initial assessment, two guys turned up to pack. They were friendly and careful and took more than I expected . The initial suction was as expected; some tens did well but most going near bo... See more

Rated 5 out of 5 stars

From first meeting your staff at Kings Croft Hotel, we have had excellent service and have been kept fully informed of all the procedures relating to the auction process. We also were able to view... See more


Company details

  1. Auction House
  2. Art & Antiques
  3. Auto Auction
  4. Collectibles Store
  5. Online Auction Service
  6. Online Marketplace

About Hansons Auctioneers

Written by the company

Hansons Auctioneers Reviews: Discover Why Clients Trust Hansons Again and Again

Because Every Object Has a Story to Tell....

At Hansons, we don’t just auction items - we bring history to life, one treasured object at a time. Whether you’re clearing a collection, finding a new home for a family heirloom, or bidding on a piece that speaks to your soul, we’re here to make every moment meaningful.

CH-with-Bonaparte-Bees-4 GET A VALUATION With over 20 years of experience and a growing network of twelve auction centres across the UK, Hansons is proud to serve sellers and buyers from all walks of life — from seasoned collectors to first-time auction-goers. Our expert valuers treat every object with care and curiosity, searching for the story behind the surface.

Clients return again and again not just for our expertise, but for the personal touch we bring to each and every lot. We’ve helped uncover forgotten fortunes in lofts, reunited families with long-lost heirlooms, and sent teddy bears and vintage Rolexes on journeys around the globe.

What makes Hansons special?
It’s the theatre of the saleroom, the thrill of the chase, and the joy of discovery — all wrapped into a process that’s welcoming, professional, and refreshingly human. Our dedicated team handles everything from free valuations and house visits to international bidding via HansonsLive, our global online platform.

From antique books and showbiz memorabilia to gold coins and fine art, we celebrate the quirky, the valuable, and the deeply sentimental. Because we know that behind every item is a memory waiting to be shared.

So whether you’re letting go, searching for something special, or simply love the excitement of the auction, come and be part of the Hansons story. Discover why thousands trust us with their treasures, and why many call us not just auctioneers, but storytellers, too. GET A VALUATION UPCOMING AUCTIONS NATIONWIDE LOCATIONS

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

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Replied to 77% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(1,165)

797 reviews in the last 12 months

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Rated 5 out of 5 stars

good communication

good communication , quick to rely to emails
and spot on valuation to the penny , despite Jim never having seen one before..!

26 May 2026
Rated 5 out of 5 stars

The Hansons team are great!

The team are great! Chris Kirkham was kind and helpful throughout from valuing items to collecting them and creating the lots for the auction! Atsuko helped on all administrative items around the auction and was very kind and pleasant to work with as well! It is the first time my mum and I have used an auction house and we felt like we were treated with kindness and respect. It felt like a family taking care of us and guiding us as we went through the process of selling off some of my late father's items. We have never had an experience of working with auctioneers before and are so happy that we have been well cared for and looked after! We will definitely contact Hansons again to auction off other items in the future.

29 May 2026
Rated 5 out of 5 stars

I found the process of selling my items…

I found the process of selling my items with Hansons auctioneers easy I just posted the items to there valuation team .
They sent me the estimated valuations and advised me as to the next auction date they could appear in, I was happy for them to catalogue the items which I received access to view once they had done, I was asked if I was happy with how they were presented, I was they pictured them and described them very well
I was able to watch the auction online live as I didn't live near Derby which was quite exciting and they managed to sell everything at the prices they had suggested
The only thing i have not liked is , you are sent the final selling prices after the sale but it doesn't show what your actually going to receive after auction fees and 2 to 3 weeks on I still don't know what I'm actually going to receive but it goes into my account in a week or two so I'll find out then I suppose

20 May 2026
Rated 4 out of 5 stars

Organised

Organised, professional, honest valuations. Had a couple of issues with the listings which were quickly rectified.

12 May 2026
Rated 5 out of 5 stars

Great service

Great service and I am particularly impressed with the detailed description of the military items. I was slightly concerned that there were so many items still outstanding i have never consigned items to auction before) but i need not have worried. I now realise how long this process is and that my items are safe in your hands.

1 June 2026
Rated 5 out of 5 stars

Helping our charity

You sold an item for us, which helped raise much needed funds for our Hospice charity.
You advice, service and communication were second to none.
Thank you so much!

27 May 2026
Rated 5 out of 5 stars

Excellent auction experience.

From first meeting your staff at Kings Croft Hotel, we have had excellent service and have been kept fully informed of all the procedures relating to the auction process.
We also were able to view the auction, live on line.
We would highly recommend Hansons auctioneers.

22 May 2026
Rated 5 out of 5 stars

Excellent

Excellent. A warm welcome from Jasper. Honest and reliable service updated all the way. Throughly recommend

28 May 2026

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