Disappointed as we thought the Charles Hanson name / reputation would present well .The building was both very untidy and with lots of work going on . Had to carefully walk around workmen and cabli... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Helpful all the way, especially Matt Crowsen who was very helpful. Would recommend your company to anyone.
After an initial assessment, two guys turned up to pack. They were friendly and careful and took more than I expected . The initial suction was as expected; some tens did well but most going near bo... See more
It was very easy to have my items valued fairly accurately and then I requested that they all go to auction. About 6 weeks later the items were sold and I received the funds into my bank account.
Company details
About Hansons Auctioneers - Norfolk
Written by the company
Hansons Auctioneers Reviews: Discover Why Clients Trust Hansons Again and Again
Because Every Object Has a Story to Tell....
At Hansons, we don’t just auction items - we bring history to life, one treasured object at a time. Whether you’re clearing a collection, finding a new home for a family heirloom, or bidding on a piece that speaks to your soul, we’re here to make every moment meaningful.
GET A VALUATION
With over 20 years of experience and a growing network of twelve auction centres across the UK, Hansons is proud to serve sellers and buyers from all walks of life — from seasoned collectors to first-time auction-goers. Our expert valuers treat every object with care and curiosity, searching for the story behind the surface. Clients return again and again not just for our expertise, but for the personal touch we bring to each and every lot. We’ve helped uncover forgotten fortunes in lofts, reunited families with long-lost heirlooms, and sent teddy bears and vintage Rolexes on journeys around the globe.
What makes Hansons special?
It’s the theatre of the saleroom, the thrill of the chase, and the joy of discovery — all wrapped into a process that’s welcoming, professional, and refreshingly human. Our dedicated team handles everything from free valuations and house visits to international bidding via HansonsLive, our global online platform.
From antique books and showbiz memorabilia to gold coins and fine art, we celebrate the quirky, the valuable, and the deeply sentimental. Because we know that behind every item is a memory waiting to be shared.
So whether you’re letting go, searching for something special, or simply love the excitement of the auction, come and be part of the Hansons story. Discover why thousands trust us with their treasures, and why many call us not just auctioneers, but storytellers, too. GET A VALUATION UPCOMING AUCTIONS NATIONWIDE LOCATIONS
Contact info
Thorpe Market Road, NR11 8TB, Norwich, England, United Kingdom
- 01603 536267
4.4
Excellent
25 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helpful all the way
Helpful all the way, especially Matt Crowsen who was very helpful. Would recommend your company to anyone.
1 June 2026
A month on I am still waiting for the…
A month on I am still waiting for the money from the sold items.
7 May 2026
Very well organised and helpful and…
Very well organised and helpful and knowledgeable Staff
21 April 2026
Good overall but not heard about the…
Good overall but not heard about the auctions of my items & what happens now.
24 April 2026
Seamless
It was very easy to have my items valued fairly accurately and then I requested that they all go to auction. About 6 weeks later the items were sold and I received the funds into my bank account.
2 March 2026
Excellent service from helpful and…
Excellent service from helpful and friendly staff.
My item did not reach the reserve price, but no fault of the auctioneer. No problem in entering it again without reserve.
I will most certainly use them again.
2 March 2026
Very knowledgeable staff
Very knowledgeable staff. Professional and friendly. Highly recommend.
2 March 2026
Very happy with expertise of gentleman…
Very happy with expertise of gentleman who estimated my articles and after sales information would recommend Hansons auctioneers of Norfolk
25 February 2026
The staff were very knowledgeable and…
The staff were very knowledgeable and wecoming, they took time giving us estimates, that turned out to be accurate. We will definitely will use them again
3 February 2026
After an initial assessment
After an initial assessment, two guys turned up to pack. They were friendly and careful and took more than I expected . The initial suction was as expected; some tens did well but most going near bottom end of estimate.
After discussion, it was agreed that unsold items would be put into next auction.
Everyone I have dealt with has been so friendly and supportive . This was my first time at auction and I would recommend Hanson's
3 February 2026
There service is second to none
There service is second to none, nothing is too much trouble and all the staff are very helpful and very knowledgeable
3 February 2026
The results speak for themselves
The results speak for themselves. My items were sold at the estimated values and I was very happy with the whole process. Thank you.
3 February 2026
Currently really disappointed
Currently really disappointed. Sale prices advised then rescinded. Now no reply to my email for well over a week. Perhaps they are closed for Christmas?
15 December 2025
Reply from Hansons Auctioneers - Norfolk
Thank you for sharing your concerns. We’re very sorry to hear that you’re feeling disappointed and that you’ve experienced delays in communication - we understand how frustrating this can be.
We did close for a short period over Christmas however your comments have been passed to the relevant team in Norfolk so this can be reviewed and addressed properly. If you’re still awaiting a response, please email service@hansonsauctioneers.co.uk
, quoting your previous correspondence, and we will ensure this is looked into as a priority.
Thank you for your patience, and we’re sorry for the inconvenience caused.
– Team Hansons
good customer service from all the staff
15 December 2025
Excellent collection service
Excellent collection service. Good advice given throughout. More sold than I expected and generally pleased by the results.Would recommend this company.
15 December 2025
Buying and selling has been very easy…
Buying and selling has been very easy and all the staff have been polite and helpful.
15 December 2025
Kevin made everything go so smoothly…
Kevin made everything go so smoothly from the day he came to review the contents and give estimates and to the day of the auction. He kept me fully informed throughout and I was very pleased with the result of the auction. A great service.
2 December 2025
Professional and pleasing attitude
Professional and pleasing attitude, patient, kind and supportive
5 December 2025
My first time dealing with an auction
My first time dealing with an auction, everybody made the process very easy. They kept in touch with us to let us know what and when things were happening. So am very happy with the result
22 October 2025
Reply from Hansons Auctioneers - Norfolk
Thank you for your lovely review. We’re so pleased to hear your first auction experience was such a positive one and that our team kept you well informed throughout. We’re delighted you’re happy with the result!
– Team Hansons
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.