Hansø Home Reviews 1,017

Bernadette was finally able to answer my questions pertaining to my order - at the moment, I'm satisfied with the information provided, although when making this purchase I was never informed that there was a 10 to 14 week waiting period for the manufacturing of this order. Knowing this now, I would have never placed this order!

Hanso was helpful in creating a quote and helping me decide the best options for my pergola. Though the lead time is longer than I would like, I understand that good stuff takes time. Looking forward to seeing our new pergola.

Ken is very thorough in making sure my questions are answered and always follows up quickly through email. A++

I like the product and quick responses but since placing my order I've heard nothing for two weeks. I called two days ago and was told I'd get an update in 24 hours. It's now been 48 hours+ and nothing. Hoping i get word on my order soon.

I purchased my pergola from Hanso nearly a year ago and just now got around to building it. While going through the parts, I realized we were missing the base plates. Usually this would be a long discussion with other businesses and the “why didn’t you call sooner” scolding. Not with Ken at Hanso! He was very pleasant and got to work immediately on finding replacements for the parts I was missing! It’s one thing for a company to be nice before a sale because they want your money, but you really know a company and its people(Ken in particular) are great when they take care of you after your purchase.

customer Service team especially Bernadette have been quite a pleasure to ensure my order is on its way will soon advise further upon receipt of my order .

Bridgett was very quick to respond to my inquiry as everyone in the company has prior.

I got to a real person speaking straight after dialing and my query was answered very quickly.

My pergola was bought and paid for 02/07/25, approximately 12 weeks ago. To date I have not heard anything in regards to status or delivery which is why I called Hanso Home today 5/13/25 for an update. They did tell me at time of purchase that it was a 12-14 week lead time and I would receive updates about my order. The folks I spoke with on the phone (Chris at time of purchase) and Ryanne (today 5/13) were helpful and provided info but no delivery date confirmed. It was my understanding that I would receive email update(s) on status and delivery of my order. I look forward to receiving my pergola as it is getting hot here in Texas and I would like to get my pergola in place in my back yard. Thanks,

Every time I have called, Ryanne has understood my customer's perspective and has provided answers and support that exceeded expectations, for instance, helping with installation questions or shipment challenges.

Greatly appreciate the customer service and willingness to work through problems.

Best,
Manish

Inquired about delivery & next steps on receiving my pergola -- Bernadette was super helpful!

great service. provided solutions for my issue

Bernadette was very cordial, professional, and helpful.

Great service and detailed information provided.

Ken was very helpful in resolving my issue with a box of incorrect louvers. Ken was also very proactive in reaching out to me after noticing I had called the help desk with this issue.

Ken was really helpful, he didn’t say no or was negative in the slightest which was greatly appreciated. He answered all my questions, anything else I’m going to calling for, I’d like to deal with Ken.

The pergola is well made, and quite attractive. It appears to be very durable and we anticipate decades of happy use. The support staff has been very responsive whenever we had questions, and has been receptive as we suggested changes to the installation instructions to improve clarity. Our neighbors have been very impressed as well.

While I have had some issues with Hanso in getting the correct parts for my pergola, and this is not a review of that experience, Bernadette in customer service was extremely helpful in getting me what I needed to finish up the project with the shade installation (I needed touch-up paint), and also picking up the wrong materials originally sent for the pergola installation. A year later it’s finally finished. Thank you, Bernadette, for your prompt resolution to the remaining issues.

I received a quick reply from Ryanne and all my questions regarding the status of my order were answered. Although my order is still in process (as it takes 10-2 weeks), customer support has been great.

Quick Response & Follow up
Ken responded to my question quickly and worked to resolve the issue. He followed up a few days later with and resolution as promised