After extensive research into pergola manufacturers, I purchased my first Hanso Pergola 3 years ago. This went into a coastal environment that experienced harsh weather and the ocean air. It hel... See more
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Review summary
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Reviews shaping this summary
Excellent customer service! The team was responsive, helpful, and addressed my concerns . Kyle is professional and informative and has a lot of patience’s , he’s keeping me up-to-date on installation... See more
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Outstanding and prompt customer support from deciding on the pergola to after purchase support. Ryanne promptly got back to me and helped with an issue , she was courteous and respectful, along with... See more
The ease and clarity of ordering, the outstanding quality of the product, the ease of putting it together and the customer service. It did take a long time to get delivered but the company rep kept... See more
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Company details
Written by the company
#1 America’s Most Popular Pergola Brand At Hansø, our mission is to redefine outdoor living with a commitment to quality, craftsmanship, and innovation. We strive to elevate the outdoor experience by offering meticulously designed aluminum pergolas that blend Scandinavian-inspired aesthetics with American quality.
Contact info
1007 N ORANGE ST. 4TH FLOOR 401, 19801, Wilmington , United States
- +1 760-280-6099
- support@hansohome.com
- hansohome.com
4.5
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 43% of negative reviews
Typically replies within 24 hours
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Great customer support
Great customer support. Ken answered all of my questions and reassured me that my order would be shipped in the next 10 days. I have been concerned due to the length of time it has been since we ordered until it was supposed to be delivered sometime this month and the lack of communication that I have received about my order during that time. I will feel so much better when I know it is shipped.
13 November 2024
I have nothing but good things to say…
I have nothing but good things to say about Hanso customer service but especially Bernadette from support. I had some leaking problems that she was able to remedy for me and did it immediately. It turned out great. Then I opened the box my heater came in only to find the heating element was broken. I emailed Bernadette and within a few hours she not only answered but informed me the replacement was on its way.
In my opinion that is all people want is to be heard and responded to.
Thank you Bernadette & Hanso. We love love love the pergola.
21 May 2025
I reached out to customer service to…
I reached out to customer service to follow up on the delivery timing of my order and Ken did an outstanding job of both calling and emailing me the information.
15 April 2025
I was able to quickly reach an agent
I was able to quickly reach an agent. The agent was knowledgeable and answered all my questions. She offered to send me a video on the installation of the motorized pergola. My only suggestion would be is to have these videos easily available on your website.
30 April 2025
Helpful information
Ken, got back to me immediately. He answered all my questions and more. He offered to send me instructions so that I can do some measurements before the pergola arrives.
20 May 2025
Bernadette gave me quick and friendly…
Bernadette gave me quick and friendly customer support. My interactions with her have always been positive and I appreciate the support she gives me on behalf of my clients.
19 May 2025
Unprompted review
Very helpful gentleman and courteous…
Very helpful gentleman and courteous and intelligent
14 August 2024
Company policies not customer friendly
Customer service was fine. The problem is with the company. A few weeks after my order I got a sales text that they lowered prices and would not give me the full amount of the discounted price. They obviously don’t have to but not a company that I am interested in showing any loyalty to. They also never notified me or sent the second invoice when my pergola was in. Instead they placed it on a hold, yet they have no problem sending numerous sales texts. After the pergola was fully paid for they sat on it for weeks not shipping it and no explanation as to why they were not shipping it could be given. I have another future pergola to purchase and numerous accessories to purchase and will go elsewhere.
11 April 2025
The representative that assisted me…
The representative that assisted me with my question and concerns was very professional and polite. He provided answers to all my questions and I feel good about the way he responded. Thank you for your help Alex.
1 May 2025
We love the pergola
We love the pergola. It has expanded our outdoor experience. You definitely need 2 to complete the project
Our neighbors have asked about it and we gave them your information.
Every contact with Hanso employees have been a good experience.
17 March 2025
Unprompted review
Ken was really attentive and care to…
Ken was really attentive and care to respond the inquires on my order.
He gave me clear expectations on my order and allow me to contact him directly for further questions and follow up.
Great customer service !
27 February 2025
Far exceeded expectation for customer resolution
The response time to my inquiry and request was impeccable and fast. Their willingness to gain a full understanding of the scope of my request and process it full and efficiently was above and beyond what has come to be expected in todays stanards of customer service
22 August 2024
ordering an additional shade…
I wanted to order an additional shade to add to my original order. I got a quick response via email and then an invoice the next working day. He also followed up with a phone call and was able to answer my questions about shipping dates and procedures.
15 April 2025
Good customer service from Ken
Ken was very helpful to address and solve my question. He emailed and called me to ensure that my issue was resolved. Much appreciated.
28 March 2025
Technical support was quickly…
Technical support was quickly available. Walkthrough specific issues and guidance was provided. Follow up contact made ensuring no further problems or issues occurred. Specifically, Ken did an outstanding job of helping us with completing the project!
17 January 2025
Spoke with LIVE agent almost…
Spoke with LIVE agent almost immediately without spending 10 minutes going through que.
20 March 2025
Prompt response to questions
8 February 2025
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