Hansfords Menswear Reviews 

328
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 183 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally knowledgeable and friendly staff for providing personalized assistance and expert fashion advice during every visit. Shoppers continuously highlight the remarkably wide selection of stylish, top-quality menswear and vibrant clothing items currently available in store. Some reviewers were not happy with occasional stock limitations, such as missing specific sizes or certain clothing choices. Despite this, people consistently value the warm, welcoming atmosphere, traditional service values, and comfortable fitting garments offered daily. Many loyal patrons express their satisfaction by returning frequently to purchase wonderful gifts and wardrobe essentials.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, friendly, and knowledgeable about available stock.... See more

Product

People report high satisfaction with the product offerings, highlighting the excellent quality and unique... See more

Service

Reviewers highlight positive aspects of service, consistently praising the friendly, attentive, and personal... See more

Quality

Customers had positive experiences with quality, consistently highlighting the excellent selection of... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting helpful assistance and enjoyable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Shopping at Hansfords restores one’s faith in the retail experience. There is an extensive selection of menswear which is of high quality. The salespersons, who have a knowledge of their stock, ar... See more

Company replied

Rated 5 out of 5 stars

Wonderful shop.Could spend several hours looking through the great selection of stock.Almost impossible to come out without making a purchase. Staff couldn't be more helpful.Highly recommended. A tota... See more

Company replied

Rated 5 out of 5 stars

I can only cut and paste my previous review from 5th August, which reads, I heave been shopping at Hansfords for years, I split my time between living in Australia and the UK and Hansfords ships... See more

Company replied

Rated 5 out of 5 stars

Always excellent service especially from Simon and Kevin. They seem to instinctively know what I want and are always courteous and polite. I feel as if we are personal friends now and am pleased that... See more

Company replied


Company details

  1. Tuxedo Shop
  2. Clothing Store

Written by the company

An independent family run business since 1908 specialising in premium menswear. Based in Chichester and also available online.


Contact info

4.9

Excellent

TrustScore 5 out of 5

328 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(328)

174 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Extremely helpful and friendly staff…

Extremely helpful and friendly staff who made the buying experience hassle free and wonderful

6 June 2026
Hansfords Menswear logo

Reply from Hansfords Menswear

Hi Michael - thank you so much for your kind review. We hope to see you again soon. Kind regards, Jade.

Rated 5 out of 5 stars

Always a pleasure to visit Hansfords

Always a pleasure to visit Hansfords. Everyone is so friendly and cheerful.

6 June 2026
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Reply from Hansfords Menswear

Hi Karen - thank you for your review. Hansfords is a wonderful place to work and it shows!! We love our customers and we look forward to welcoming you again soon. Kind regards, Rachel.

Rated 5 out of 5 stars

I required specific and coordinated…

I required specific and coordinated accessories and the staff were very helpful in quickly fulfilling my requirements.

Thankyou.

28 May 2026
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Reply from Hansfords Menswear

Hi Gary - thank you for your review. Kevin is amazing at accessorising outfits - we are so pleased you were happy with your purchases. We look forward to seeing you again soon. Kind regards, Rachel

Rated 5 out of 5 stars

Extremely helpful assistant.

Extremely helpful assistant.

1 June 2026
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Reply from Hansfords Menswear

Hi Margaret - many thanks for your review. I will be sure to pass on your comments to Simon who assisted you. We hope to see you again soon. Kind regards, Rachel.

Rated 5 out of 5 stars

Personal

Personal, friendly and efficient service.

2 June 2026
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Reply from Hansfords Menswear

Hi Terry - many thanks for your review. We are so pleased that you enjoyed your shopping experience with us. We look forward to seeing you again soon. Kind regards, Rachel

Rated 5 out of 5 stars

Easy going staff

Easy going staff

30 May 2026
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Reply from Hansfords Menswear

Hi Shaun - many thanks for taking the time to leave us a review. Our staff always appreciate feedback and I will be sure to pass on your comments. We hope to see you again soon. Kind regards, Rachel

Rated 5 out of 5 stars

As always a great service and quality…

As always a great service and quality products.

30 May 2026
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Reply from Hansfords Menswear

Hi Carl - many thanks for taking the time to leave us a review. We are so pleased you enjoyed your shopping experience with us. Kind regards, Jade.

Rated 5 out of 5 stars

Great staff that know their trade

Great staff that know their trade. Nice selection of gent’s clothes. Will be back…

30 May 2026
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Reply from Hansfords Menswear

Hi Nick - thank you for the kind words and the 5 stars! We're delighted you enjoyed the experience - from our team to our gents' collection. We'll look forward to seeing you again. Kind regards, Jade.

Rated 5 out of 5 stars

Friendly staff

Friendly staff. Great bargains

30 May 2026
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Reply from Hansfords Menswear

Hi Andrew - thank you for your review. We're glad you enjoyed the deals and found our staff friendly. We look forward to welcoming you back. Kind regards, Jade.

Rated 5 out of 5 stars

Service as it used to be.

Always welcoming and helpful, a pleasure to visit, browse and find something you need.

28 May 2026
Hansfords Menswear logo

Reply from Hansfords Menswear

Hi Martyn - many thanks for your review. We are so pleased that you enjoyed your recent shopping experience with us, and we hope to see you again soon. Kind regards, Rachel.

Rated 5 out of 5 stars

Good, open and honest service with an excellent product line.

I went in as a spur of the moment and came out with a collection very nice Italian shirtwear. In addition, their accounting is spot on identifying a discrepancy charging which was quickly identified and resolved, too. Staff as always were attentive & knowledgeable.

29 May 2026
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Reply from Hansfords Menswear

Hi Mark - many thanks for your lovely review. We are so pleased you enjoyed your recent visit to us and we hope to see you again soon. Kind regards, Rachel.

Rated 5 out of 5 stars

The usual friendly and very efficient styaff

The usual friendly and very efficient staff and the opportunity to participate in the charity exercise which involved selecting items of free clothing and then donating appropriately.

28 May 2026
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Reply from Hansfords Menswear

Hi Morigue - thank you so much for leaving us a review. We are delighted you were able to take part in our charity giveaway, and we hope to see you again soon. Kind regards, Rachel.

Rated 5 out of 5 stars
Hansfords Menswear logo

Reply from Hansfords Menswear

Hi Mike - many thanks for leaving us a review. Excellent service is our middle name! We hope to see you again soon. Kind regards, Rachel

Rated 5 out of 5 stars

Helpful knowledgeable and friendly…

Helpful knowledgeable and friendly staff. Quality clothes with a wide choice of sizes and styles.

1 May 2026
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Reply from Hansfords Menswear

Hi Mr Botting - many thanks for your review. I will be sure to pass on your kind comments to our team, and we hope to see you again soon. Kind regards, Rachel

Rated 5 out of 5 stars

Well stocked shop

Well stocked shop, good quality clothing and excellent service!

30 April 2026
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Reply from Hansfords Menswear

Hi Mr Paxman - thank you for your review. We are so happy that you had a good shopping experience with us and we hope to see you again soon. Kind regards, Rachel

Rated 5 out of 5 stars

excellent customer service and top…

excellent customer service and top quality products
I only buy my clothes from Handfords

29 April 2026
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Reply from Hansfords Menswear

Hi Chris - many thanks for your review. We really do appreciate your loyalty and we hope to see you again soon. Kind regards, Rachel

Rated 5 out of 5 stars

Hansfords fine clothes for men

Hansfords stocks fine clothes for men which are not found elsewhere. The staff are excellent and spend time with each individual customer.

29 April 2026
Hansfords Menswear logo

Reply from Hansfords Menswear

Hi Steve - many thanks for taking the time to leave us a review. We very much appreciate your kind comments and we hope to see you again soon. Kind regards, Rachel

Rated 5 out of 5 stars

Excellent customer service very helpful…

Excellent customer service very helpful and friendly with some one off's bits of clothing that you don't see anywhere else, very happy with my purchase, will go back again.

29 April 2026
Hansfords Menswear logo

Reply from Hansfords Menswear

Hi Mark - many thanks for your review. We are so pleased that you found something to suit you, and we hope to see you again soon. Kind regards, Rachel

Rated 5 out of 5 stars

Great Service

Excellent service at Hanford’s, its what all businesses should provide for their customers

29 April 2026
Hansfords Menswear logo

Reply from Hansfords Menswear

Hi Martin - many thanks for taking the time to leave us a review. We aim for top class customer service and we are so pleased we seem to be hitting the mark! We hope to see you again soon. Kind regards, Rachel

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