HANNUN Reviews 1,310

Reply from HANNUN

Jul 3, 2025

Hi George,

We're truly sorry to hear that you're still waiting for your order and haven't received any updates — we completely understand how frustrating that must be.

We’ve tried to locate your order in our system using the name on your review, but unfortunately we weren’t able to find it. To help us look into your case and offer you a proper solution, please email us at hello@hannun.com with your order number or the email address you used to place the order.

If you'd prefer to speak directly with someone from our team, you can also share your phone number and we’ll be happy to give you a call.

We’d love the opportunity to resolve this and improve your experience with us.

Warm regards,

Reply from HANNUN

May 23, 2025

Dear PRa Ma,

Thank you for taking the time to share your experience with us.

We’re truly sorry that the delivery of your table took far longer than promised and that the final product didn’t fully meet your expectations in terms of color. We understand how frustrating it must have been to go through such a long wait, especially after choosing us based on the shorter delivery timeframe.

While we’re glad to hear that you find the table well made, we regret that the tone differed from what you expected. Your feedback about the product photos is valuable — we’re actively working on improving the accuracy of our imagery to better reflect the real finish and details of each piece, and comments like yours are crucial in helping us get there.

Please know that your experience is not the standard we aim to offer. We're reinforcing coordination between our production and logistics teams to reduce these delays and ensure more transparent communication at each step of the process.

If there’s anything else we can do to help or if you’d like to discuss possible solutions regarding the color issue, we’d be more than happy to assist you further.

Warm regards,

Reply from HANNUN

May 22, 2025

Hi Hannes,

First of all, thank you for sharing your experience so openly, although we are truly sorry it has been a frustrating one. We fully understand how upsetting it is to receive the wrong product and not have a swift resolution—especially when it concerns key pieces for your home and a significant investment.

At Hannun, we deeply value every order and the trust you place in us, which is why we are committed to fixing this situation. We acknowledge that sending you two identical chaise longue pieces instead of the full sofa was a serious error, and that the delays in organizing the pickup and delivery of the correct part have fallen short of both your expectations and our standards.

Please be assured that we have been actively working to resolve the issue, coordinating the collection of the incorrect item and arranging shipment of the missing piece, despite the logistical challenges we have encountered. We are also reviewing our internal processes to improve communication so that every question is answered clearly and promptly moving forward.

Your feedback is invaluable and drives us to implement concrete changes so no other customer faces this experience. We remain in close contact with you to ensure the pickup goes smoothly and that you finally receive your complete sofa.

Thank you for your patience, and please know we are here to support you in every way possible. Our goal is to regain your trust and resolve this matter to your satisfaction.

Reply from HANNUN

May 22, 2025

Hi N,

Thank you for taking the time to share your experience. We’re truly sorry for the long wait and the frustration it’s caused — it’s completely understandable, and you deserve better.

We regret that your shelves still haven’t arrived after all this time, and we acknowledge that the updates you received did not meet your expectations or provide the clarity you needed. This isn’t the experience we aim to offer, and we are actively working to improve both our communication and logistics so this doesn’t happen again.

Although our products are handmade — which sometimes leads to delays — we know that doesn’t excuse a lack of transparency or follow-through. Please rest assured that we are currently reviewing your case internally to ensure your order is either delivered correctly or refunded promptly, depending on your preference.

We genuinely appreciate your patience, and we’d like the opportunity to make this right. If there’s anything else we can do to support you in the meantime, don’t hesitate to let us know.

Warm regards,

Reply from HANNUN

May 22, 2025

Hi Danusia,

We're truly sorry for the frustration and disappointment caused throughout your experience with us.

Your order clearly did not meet the expectations we set at the time of purchase, and we regret that our communication along the way only added to your dissatisfaction. While our pieces are handmade by artisans—a process we deeply value—we also understand that craftsmanship must be matched by clarity and reliability, especially when it comes to delivery and support.

What happened with your shipment and the subsequent return was far from the smooth experience we aim to offer. We recognize how disheartening it must have been to receive conflicting updates and to feel that your concerns weren’t properly addressed. That’s something we are actively working to improve across our logistics and customer care teams.

We can confirm that your refund has now been processed, and you should receive both the confirmation email and the funds within the next few business days. Please rest assured that we take your feedback seriously and are using it to improve the way we manage orders, communication, and international shipping issues moving forward.

Again, we’re very sorry for the time and trust lost in this process. We hope, sincerely, that we’ll have the chance one day to offer you the true Hannun experience—the one you deserved from the start.

Warm regards,

Reply from HANNUN

May 22, 2025

Hi Eleanor,

We’re truly sorry for the experience you've had and want to thank you for taking the time to share your feedback. It’s clear we fell short of your expectations, and for that, we offer our sincerest apologies.

We understand how disappointing it must have been to wait for months without receiving clear updates or firm delivery dates. That’s not the experience we strive to offer, and we deeply regret that we were not more transparent with the production delays of your sideboard.

At Hannun, we work with small artisan workshops to create sustainable, handcrafted pieces—something that sets us apart, but that also, at times, causes production and logistics challenges. While this doesn’t excuse the frustration you experienced, we want you to know we are actively improving our communication and order tracking systems to prevent situations like yours from happening again.

We understand your decision to cancel the order and have processed your refund as requested. It’s always disappointing to lose a customer’s trust, but we hope one day we’ll have the opportunity to offer you the kind of service and quality we’re proud of.

Thank you again for your honesty—it helps us get better.

Reply from HANNUN

May 16, 2025

Hello Susan,

thank you very much for sharing your detailed feedback and for sending the photos.

We’re truly sorry that the Hair Pin Table did not meet your expectations in terms of finish, color, and overall quality.

We understand how important it is to receive a product that matches both the description and your vision, especially when it comes to unique, rustic pieces.

We appreciate your openness in accepting the partial refund and keeping the table, and we want you to know that your comments have been shared with our production team to help improve our quality control and color accuracy moving forward.

At HANNUN, we are committed to continuous improvement and to ensuring our customers feel valued and supported.

If there is anything else we can do to assist you or if you have further questions, please don’t hesitate to reach out.

Thank you again for your patience and for giving us the opportunity to address this matter.

Reply from HANNUN

May 15, 2025

Hello Zuzana,

thank you so much for your kind words and for sharing your experience in such detail.

We’re truly happy to hear that you found something special that matches your style and values at Hannun.

We also appreciate your understanding regarding the mirror incident.

Our team is committed to transparent communication and swift solutions to make sure every customer feels supported, especially in unforeseen situations like this.

Your patience and trust mean a lot to us, and we’ll keep working hard to deliver quality products and service that exceed expectations.

We look forward to helping you find even more unique pieces for your flat in the future!

Reply from HANNUN

May 15, 2025

Hello Johannes,

thank you very much for your feedback and for recommending us.

We’re glad to hear the product arrived quickly and met your expectations, and that the assembly instructions were clear.

We’re truly sorry to hear about the damage to the corner of the table during delivery — that is not the experience we want for our customers.

Your suggestion about improving the packaging is very valuable, and we’re already reviewing our packing process to prevent this from happening in the future.

If you would like assistance with this issue or a possible solution, please don’t hesitate to contact us directly.

We appreciate your trust and hope to serve you again soon!

Reply from HANNUN

Mar 27, 2025

Dear Gordon. Thank you for sharing your feedback. We sincerely apologize for the issues you experienced with your delivery. We understand your frustration, and we regret that your order did not arrive as expected. The primary cause of the delay and confusion was a mix-up in the delivery process on the part of our shipping carrier. Additionally, the logistical challenges of delivering from Europe to the UK contributed to the complexity of resolving the issue promptly.

Please be assured that we have taken immediate steps to address these problems. We have now established a dedicated warehouse in the UK and partnered with a reliable local logistics company to streamline our delivery operations. This will significantly improve our delivery times and ensure a smoother, more reliable service for our UK customers in the future. We are 100% committed to providing a better experience moving forward.

We appreciate your patience and understanding.

Reply from HANNUN

Mar 27, 2025

Dear Mariana,

Thank you for bringing your concerns to our attention. We sincerely apologize for the difficulties you experienced with your order. We understand your frustration regarding the significant delay in delivery, and we're truly sorry for any inconvenience this caused. As a measure of our regret, please know that you should have received a compensation for the trouble you experienced. If you have not, please contact us back at tienda@hannun.com so we can verify that everything went as expected.

We are also deeply disappointed to learn about the issues you encountered with our shipping carrier. Please be assured that we are taking this matter very seriously. We have already implemented measures to improve our logistics and carrier selection processes to prevent such problems from recurring. Our aim is to ensure a smoother, more reliable delivery experience for all our customers moving forward.

We value your feedback, as it helps us identify areas for improvement. We hope you will consider giving us another chance to demonstrate our commitment to providing excellent service.

Reply from HANNUN

May 15, 2025

Dear Richie,

Thank you for your honest feedback and for giving us the opportunity to address this situation.

We’re truly sorry that your experience with our coffee table has not been up to the standards we strive to uphold. It’s especially disappointing to hear that even after arranging a replacement due to the original delivery issue, the new item arrived in less than perfect condition—with scratches, dents, and an uneven leg.

At Hannun, we deeply value craftsmanship and quality, and it’s clear in this case we’ve fallen short. While logistics issues can occasionally occur, we never want them to impact your satisfaction or trust in us. We’re currently reviewing the details of your case to understand what went wrong and how we can prevent it in the future.

We appreciate your patience and the fact that you’ve chosen to keep the item despite the condition. As mentioned by our support team, we’ve offered a partial refund as a gesture of goodwill, and we remain available should you wish to explore any further options.

Your feedback helps us grow, and we're committed to learning from it. Thank you again for your understanding, and please don’t hesitate to reach out if there’s anything more we can do to assist.

Reply from HANNUN

Updated Feb 24, 2025

Hello Matt,

We're sorry to hear that your experience hasn't met your expectations. At Hannun, we always strive to offer quality products and provide exceptional customer service.

We would like to remind you that, as stated in our terms and conditions, in order to process a return, it is essential that the product is returned in its original packaging or in one that guarantees maximum protection, including all accessories and the return code provided. Additionally, the return shipping costs are specified in our terms.

We understand that the situation may not have been ideal, and we would love to help resolve it in the best possible way. Please feel free to reach out to us so we can review your case and find a suitable solution.

We appreciate your feedback, as it helps us continuously improve.

Best regards,

Reply from HANNUN

Feb 24, 2025

Hello Dani,

We are very sorry that your experience wasn't satisfactory, and we appreciate you sharing your feedback. We would like to clarify that, indeed, the shelves you received had some defects, and as soon as you sent us the necessary photos, we immediately processed the replacement you requested. Afterward, there was a change of decision on your part, and you requested a refund, which we processed as soon as we reviewed your email.

Regarding the email you received from REVER, we are already in contact with them to ensure this type of situation doesn't happen again, as it seems to have been an isolated error. We appreciate your understanding and patience while we resolve this matter.

Thank you again for your time and for giving us the opportunity to improve.

Best regards,

Reply from HANNUN

May 15, 2025

Dear Andrew,

Thank you for taking the time to share your experience. We’re truly sorry to hear about the issues you encountered with your AMEBI coat rack, and we completely understand your frustration—especially when a product doesn’t hold up to expectations under normal use.

While our warranty typically covers replacements rather than refunds, we recognized that your case required special attention. That’s why, after reviewing the situation with our workshop team, we decided to send you a full replacement unit, hoping this solution better reflects the level of service and quality you deserve.

We deeply appreciate your persistence and honesty throughout the process—it helped us reassess and improve how we handle similar situations. Please rest assured that we are reviewing this case internally to ensure our materials and support better match the durability and experience our customers expect from Hannun.

Thank you again for your patience and for giving us the opportunity to make things right. If you ever need assistance in the future, we’ll be here to help.

Reply from HANNUN

May 15, 2025

Hi Alex,

We are truly sorry to read about your experience — it’s clear that we have not met your expectations, and for that, we sincerely apologize.

We completely understand your frustration, especially after waiting weeks to receive an incomplete order and feeling ignored in the process. That is far from the experience we aim to offer, and we’re deeply sorry for the inconvenience and the poor communication you've faced.

We take your feedback seriously and are already reviewing your case internally to understand what went wrong and ensure it doesn’t happen again. If you could please send us your order number to tienda@hannun.com, we will personally review your case with urgency — including the missing assembly kit, your cancellation request, and any pending refund.

We are fully committed to resolving this for you as quickly and transparently as possible. We appreciate you bringing this to our attention, and we will do everything we can to make it right.

Kind regards,

Reply from HANNUN

May 15, 2025

Dear Can,

We're truly sorry for the frustration and disappointment caused by your experience. Waiting nearly two months for a replacement part—only to receive another defective item—is absolutely not the experience we aim to deliver, and we understand how disheartening this must have been, especially after your initial trust in us.

While we’re glad we were ultimately able to offer you a resolution that suited you—a 25% refund—we also recognize that the process took far too long and lacked the clarity and consistency you rightly expected. For that, we sincerely apologize.

Your feedback has been shared directly with our logistics and product teams, as situations like yours help us pinpoint exactly where improvements are needed. We've already begun reviewing our internal quality checks and communication protocols to ensure better transparency and quicker responses for future cases.

We truly appreciate your patience throughout this process and regret that your first experience with us did not reflect the care and quality we strive to provide. Should you ever reconsider giving us another opportunity, we would be more than happy to offer a smoother, more satisfying experience.

Thank you again for your feedback—it helps us grow and improve every day.

Reply from HANNUN

May 15, 2025

Dear Rhys,

First and foremost, thank you for taking the time to share your experience. We’re genuinely sorry for the frustration and disappointment this situation has caused you.

We completely understand how unacceptable it is to wait over a month for a delivery that was initially promised within a few working days—especially when transparency and communication have fallen short along the way. Your concerns are valid, and we want to assure you that your feedback has not fallen on deaf ears.

What happened with your order is far from the standard we aim to uphold. From the delays in the collection and lack of tracking updates, to the repeated unfulfilled promises, it’s clear we didn’t meet your expectations—or our own. While the issue was rooted in serious communication breakdowns with the logistics partner, we know that responsibility ultimately rests with us.

Please know that since your last contact, we’ve taken further internal steps to escalate your case and reevaluate our delivery workflows, particularly with third-party couriers. We’re actively working to prevent this kind of situation from happening again, and your feedback is already playing a role in those improvements.

We understand that no explanation can make up for the time and stress you’ve endured, but we remain fully committed to resolving this and regaining your trust. If you’re still open to it, we’d love the chance to speak directly and make things right, whether that means confirming delivery immediately or finding an alternative solution that works for you.

You can reach us anytime at support@hannun.com, and we’ll make sure your message receives immediate attention.