Handy Cleaners Reviews 

171
TrustScore 2.5 out of 5

2.6

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Rated 1 out of 5 stars

I paid them to clean the carpets in my 1 bedroom flat in March. They arrived 4 hours late and only spent 10 minutes cleaning the carpets (I was not present while they were there). When I inspected t... See more

Rated 5 out of 5 stars

Highly recommend Handy Cleaners. Poli has been cleaning our flat for around 1.5 years, and she never misses anything. Great price, reliable, trustworthy, and thorough service. We had fortnightly clean... See more

Rated 5 out of 5 stars

I found the experience very easy to book. Got a reply immediately. A short delay on getting a response to some questions but I think the office may have been unattended for a short while. However they... See more

Company replied

Rated 1 out of 5 stars

Recently booked an end of tenancy deep clean with Handy Cleaners. The quality of cleaning was extremely poor (floors not mopped, missed dusting and hoovering, cupboards not cleared out). They refused... See more

Company details

  1. Cleaning Service

Information provided by various external sources

Handy Cleaners - a reliable London-based cleaning company. Our cleaners are here to serve any and all of your commercial or residential cleaning needs! Our cleaning services are performed by certified cleaners who are polite, skilled and well-trained. We offer the following services: carpet cleaning, upholstery cleaning, patio cleaning, regular domestic cleaning, oven cleaning, window cleaning, gutter cleaning and many others.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

171 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 28% of negative reviews

Typically takes over 1 month to reply

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2.6

All reviews

(171)

12 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent cleaning and 5-star customer service

I contacted Handy Cleaners to arrange carpet cleaning of a communal staircase. Maria and Lisa were very prompt in responding to my enquiry and excellent at co-ordinating arrangements afterwards, always answering my emails quickly and keeping me informed every step of the way (I was away at the time). The technician was very punctual and polite, and very accommodating – he provided an extension lead as the power socket in the hallway was out of order. He did a great job and the carpet looked like new afterwards. Excellent service, very professional. I wouldn’t hesitate to recommend Handy Cleaners and I will definitely be using their services again in the future. Thank you!

14 October 2022
Unprompted review
Rated 5 out of 5 stars

Amazing service very effective booking…

Amazing service very effective booking process, helpful staff and very reasonable cost. The technician came on time and got on cleaning the carpet straightaway with no fuss. He got this done in no time and the carpet now looks brand new. Thank you

13 October 2022
Unprompted review
Rated 5 out of 5 stars

Outstanding Service

I used Handy Cleaners today for the first time. The gentleman turned up promptly. He was polite, efficient, diligent and did a fantastic job. The result was better than I imagined.

I will be recommending him and this company to everyone I know.

Thank you!

7 October 2022
Unprompted review
Rated 1 out of 5 stars

Horrendous

I'd give zero if I could. They were almost 2 hours late, and kept telling me they were almost there. They parked in the incorrect parking space despite reminding them constantly to move risking parking fines for myself. They missed an entire storeroom to be cleaned and there was still dust and fluff throughout property. They finished cleaning at 19:30pm and should have finished at 16:30 if they were on time. I had to cancel my evening plans and was left waiting at my flat for hours. They spoke barely any English so was very hard to communicate with them.

When I complained the next day I was told they could come and clean again the next day, but I had tenants moving in so this was useless to me. I was offered no form of discount for the original quote despite the lateness and poor cleaning job.

I used this company 6 years ago when moving out of my previous property and they did a good job but they've cleaning gone down hill since.

Avoid like the plague.

6 September 2022
Unprompted review
Rated 5 out of 5 stars

Very positive experience

Very positive experience - we use Handy Cleaners regularly for carpet cleaning and they are always prompt, responsive and good value.

26 August 2022
Unprompted review
Rated 5 out of 5 stars

Helpful and efficient

Helpful and efficient

Highly recommend this company and will be using them again, once they had left they still helped with any queries I had

6 August 2022
Unprompted review
Rated 1 out of 5 stars

Fraud with no customer service

Unfortunately I cannot recommend Handy. They have taken two unauthorised £60 charges from me and I have not used their services at all. The second one was despite the fact I had cancelled in May and they accepted this and stated that they had deleted all my information, yet low and behold they take £60 directly out of my bank account in June. Totally unacceptable. Do not recommend. Total waste of my time and very stressful trying to reclaim the money (they just stop responding to emails).

27 July 2022
Unprompted review
Rated 5 out of 5 stars

Great service and excellent cleaning

I have now used the company 3 times and they have always been quick to respond and provided a very good service.
Our carpet is in a tennis club and gets quite dirty but they managed to get it looking super again!

24 July 2022
Unprompted review
Rated 5 out of 5 stars

Handy Cleaners - exceptional customer service guys!

I have just used Handy Cleaners to steam clean carpet in my apartment and the whole service, from getting a quote to having the job completed today was first class. Very quick to respond to my online request (20 minutes!!), professional, very competitive pricing, and they did a great job with the carpet cleaning. I would highly recommend them to anyone.

7 June 2022
Unprompted review
Rated 5 out of 5 stars

Used Handy Cleaners for carpet cleaning…

Used Handy Cleaners for carpet cleaning after tenants left it in bad state. Service we received was professional, made a booking, person came, did a great job and left the place nice and clean. Very polite and straightforward to deal with, happy to recommend.

28 April 2022
Unprompted review
Rated 5 out of 5 stars

Great carpet cleaning

Handy cleaners came to clean my carpets today. The carpet cleaner did a brilliant job and they have come up so well. I will use you next time.

1 April 2022
Unprompted review
Rated 5 out of 5 stars

100% recommend

They did an incredible job on our old grubby carpets! They were so responsive and a pleasure to work with. Would definitely recommend. Thank you Handy Cleaners.

3 March 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service and value for money. The person who cleaned the carpet was very friendly, helpful and professional.
My carpets were very dirty and after they were cleaned - it looked good as new and smelt amazing.
Very quick and professional service - would definately recommend this service.

30 January 2022
Unprompted review
Rated 5 out of 5 stars

Super job

Super job, very pleased, certainly value for money. The cleaners were pleasant, hardworking and professional. Well coordinated throughout by Katy. Well done guys.

14 January 2022
Unprompted review
Rated 5 out of 5 stars

Professional and reliable

They've been our go-to cleaning company for many years and I can only say positive things: the staff is extremely nice and helpful, they meet your demands and they are very thorough. Recommended.

20 December 2021
Unprompted review

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