H&H Classics Reviews 

242
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, knowledgeable, and highly helpful throughout the entire process. Many people highlight the excellent service, noting its smoothness, efficiency, and clear communication from start to finish. Reviewers appreciate the hassle-free experience, with staff taking care of details and providing accurate valuations that often lead to successful sales. The company is frequently recommended for its professional approach and ability to achieve good prices, sometimes exceeding expectations.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their helpfulness, professionalism,... See more

Service

Customers had positive experiences with service, consistently describing it as professional, efficient, and... See more

Product

Clients share positive opinions on product, with many expressing satisfaction with the process of selling... See more

User experience

Reviewers mention positive feedback about user experience, with many describing it as a great, very good, and... See more

Price

Reviewers highlight positive aspects of price, with many customers achieving good prices for their items,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently sold my father’s motorbike, which had been sitting in our garage for years, unsure of how to go about selling it. Mike Davis at H & H kindly visited us to see the bike he was professional,... See more

Rated 5 out of 5 stars

My first time ever to sell a Motorcycle in A Auction its been a fantastic journey the last 3 months .Mr Ian Cunningham from H & H has been brilliant every step of the way very professional and k... See more

Rated 5 out of 5 stars

I recently sold a car through H&H, and I am 100% happy with the process from start to finish. After an initial chat with Angus Fender at a previous auction, we agreed a date for a home visit. Angus ap... See more

Rated 5 out of 5 stars

THIS REVIEW IS LATE DUE TO MY HOLIDAY, BUT MUST BE NOTED BECAUSE OF THE EVER RELIABLE AND PROFESSIONAL SERVICES PROVIDED BY H&H AND IN PARTICULAR BY MIKE DAVIS! I HAVE DELT WITH MIKE ON MANY OCCA... See more


Company details

  1. Car Dealer

Information provided by various external sources

H&H was founded by Simon Hope and Mark Hamilton in 1993 as a specialist auction house dedicated solely to the sale of collectors’ motorcars and motorcycles. Over twenty years later the company can boast a continuous trading history which exceeds that of any UK rival. H&H is staffed by hands-on enthusiasts and its specialist valuers are among the most knowledgeable in the industry. We've gained a reputation for providing excellent service, yet with charges among the lowest in the industry.


Contact info

4.9

Excellent

TrustScore 5 out of 5

242 reviews

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4.9

All reviews

(242)

79 reviews in the last 12 months

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Rated 1 out of 5 stars

I feel like I was SCAMMED !!

I sold two vehicles with H&H & I was out of the country when the sale happened, the first car a 1967 Porsche 912 sold for the amount I wanted but the new owner started contacting me about lost boxes that was supposed to be with the car, they managed to lose some.
I had a incompetent salesman of Lucas that accused me of not collecting my second vehicle after it didn't sell at the same auction, knowing I had arranged them to keep the vehicle to sell as I wasn't in the country ! This ended up a big issue & costs started occurring.
The second vehicle was 1960 VW Splitscreen Camper 2.5 years of full restoration, it failed to sell in 2 auctions so I agreed to sell without a reserve, What I can only describe I FEEL I WAS SCAMMED, I ended up with 13000 pounds & now my van in on Ebay for 28000 pounds !!! THATS A VERY BIG DIFFERENCE. It feels like there was an insider scam going on, How many fully restored VW Splitscreen sell for that amount.

2 April 2024
Unprompted review
H&H Classics logo

Reply from H&H Classics

Dear Craig
It is disappointing to read that despite H&H supporting you with transport, storage and marketing of your VW Camper Van, you are dissattisfied with the level of bidding attracted on the day.

Rated 5 out of 5 stars

Thank you Ian and the team at H&H

Thank you Ian and the team at H&H

We had a truly great experience working with Ian from H & H during a sad time as we were selling our dad’s much loved motorbikes. The advice / service / paperwork and auction were extremely professional and made the process enjoyable; something we hadn’t expected. We received our funds extremely quickly and are grateful for all the support.

Lizzie D-S
Cheltenham

27 March 2024
Unprompted review
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Reply from H&H Classics

Dear Lizzie
Thank you for your review, it was a pleasure to work with you and support you during these difficult times.

Rated 5 out of 5 stars

Very good communication

Very good communication, no issues, everyone very helpful and that made for a stress free experience.

3 April 2024
Unprompted review
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Reply from H&H Classics

Dear Tony

Thank you for your review, we look forward to seeing you again at a future sale.

Rated 5 out of 5 stars

Five star service.

Thanks to H&H for achieving a very good auction price, in particular to Mike Davis for his help and advice on marketing my bikes.
Look forward to dealing with them again.

27 March 2024
Unprompted review
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Reply from H&H Classics

Dear Nick
It was Mike's pleasure to help you wiht the sale of your motorcycles, we looking forward to seeing you at auction again soon.

Rated 5 out of 5 stars

H&H Motorcycle Auctions

H&H could not have been more helpful when I put my motorcycle in there auction.I was kept fully informed all the way through the process.They accurately researched the motorcycle which was shown in there excellent catalog so any prospective buyers get what they pay for.The staff are excellent, friendly and very welcoming.The whole experience is very smooth and easy.If you want to sell your motorcycle for me H&H are by far the best.

27 March 2024
Unprompted review
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Reply from H&H Classics

Dear Andy
It was our pleasure to work with you, we are glad you were happy with our service.

Rated 5 out of 5 stars

Couldn't thank Mike and his team enough…

Couldn't thank Mike and his team enough for helping to find a new home for my late father's Norton. Having never sent anything to auction before I hadn't known what to expect but Mike took the time to listen, take photos and share his passion and everything went so smoothly. He even recommended a trusted motorcycle transport specialist (movingmotorcycles.co.uk), so I didn't have to spend time trying to locate and worry about it after it was picked up. We can now look forward to perhaps spotting it on the road again soon. Thank you once again.

27 March 2024
Unprompted review
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Reply from H&H Classics

Dear Claire
Thank you for your review, it was an absolute pleasure working with you.

Rated 5 out of 5 stars

H&H classic auctions excellent

Mike Davis was very helpful and professional throughout, couldn’t ask for more support, excellent communication, very pleased and highly recommended for the sale of anything in the H&H sale remit.

27 March 2024
Unprompted review
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Reply from H&H Classics

Dear Peter
As always, it was great to work with you at auction. We look forward to seeing you again soon.

Rated 5 out of 5 stars

My experience with H&H Classics has…

My experience with H&H Classics has been exemplary. Mike Davis who visited, photographed and valued the bikes was kind thoughtful and honest in his appraisal. I experienced some difficulties accessing the website, but with help from your receptionist I was able to watch the auction.
I won’t hesitate to recommend your company.
Kind regards
Mrs Susan Syer

27 March 2024
Unprompted review
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Reply from H&H Classics

Dear Susan
Thank you for your review. Mike was only too pleased to offer his support throughout the selling process.

Rated 1 out of 5 stars

Unprofessional and incompetent

Unprofessional and incompetent is the only way I can describe H and H Classics. They contacted me through a classified add to sell my Classic car through their auctions. My car was sold to a collector who lived abroad, along with 17 other vehicles. H & H were so excited to take bids from an overseas collector, they forgot to get him to sign the purchase contract forms. This collector won over £500,000 worth of cars and despite his promises to pay, he never did. My contract is with the purchaser so I can pursue him, unfortunately, I do not have a case as H & H didn’t get the contract signed and I have no recourse. The car sold in a subsequent sale but for much less than the original sale and I’ll be seeking redress.

13 December 2023
Unprompted review
Rated 1 out of 5 stars

Don't be swayed by flashy brochures and marketing. The reality can be very different and disappointing.

Be aware that once you sign the contract and turn it in, you are trapped, and everything becomes subject to their terms and conditions. Mike Davis, who was initially very friendly and convincing, knew how to get business in. He "promised on the strength of his reputation" that the motorcycles "will" be sold at the reserved price.

After signing the contract, I experienced a lack of professionalism, integrity, and customer service; messages were not returned, phone calls were not returned, emails were not acknowledged, and the tone of voice changed, among other things. With assertiveness and short answers, previous "promises" had vanished.

Mike Davis estimated my two classic motorcycles, and the reserve prices were nearly half of what they were on the auction day. He apparently "tried" to sell them after the auction the next day, but it was a huge "hit and miss"; one minute the buyer is interested, and the next call he says they are not. Very provocative, and the effort felt disingenuous. Mike Davies seemed to be playing me. It was all about the quantity of bikes on display, with little personal service, considering how much money this ordeal cost me.

Following the failed auction, five members of the H&H team called me with varying information. Trying to grasp the outcome was a complete mess. Getting contradictory messages and phone calls from H&H was a nightmare.

H&H has a deal with the most expensive motorbike delivery service in the country, "MOVING MOTORCYCLES." They have 'authority' to hold your motorbike without first discussing it with me, and I had to pay them extortionate delivery fees of £672.00, which I was quoted elsewhere for half the price! H&H did not allow me to organise the redelivery myself. They appear to have just wanted to get rid of the motorcycles as soon as possible after the auction, with no responsibility taken.

Overall, I have lost over £1,300 with this company, and the motorcycles have not been sold. The situation was extremely upsetting, and it was all due to Mike Davis's false "promises." They also managed to publicise my personal information at the auction without consulting with me.

Personally, I would avoid ‘sweet' consignment invitations from H&H and Mike Davis. Because of their irresponsible service, this experience has been extremely disappointing and stressful.

15 November 2023
Unprompted review
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Reply from H&H Classics

Dear Anna
Sorry to read you are disappointed with the service from H&H, we do try and exceed customers expectations at all times, however it appears that we have failed on this occassion.
It is not in our interest to return unsold lots to the vendor and therefore will do everything we can to find new homes for all vehicles.
Unfortunately transport post-auction is something you will encounter with most large traditional auction houses. As we use a prestigeous venue such as The National Motorcycle Museum to host our auctions, we must ensure all vehicles are placed into safe storage if they cannot be collected by the day following the sale.
I have checked the images and information on our website and note there is no personal information on display, any files available for viewing at the auction venue are those supplied to us.
Should you wish to discuss this further, please contact our offices.
Kind Regards
H&H Classics Ltd

Rated 1 out of 5 stars

Emailed H&H couple of months ago asking…

Emailed H&H couple of months ago asking someone to call me regarding selling my xk120 nice clean car number 7 out of the factory but no one got in touch,put the car for sale with someone else,3 years ago I did the same called them had a breath chat had about 20 vintage bikes I wanted to sell British and Italian nice stuff worth about 100k + and some cars a 1972 shadow a couple of frazer Nash a1928 and 34 and a Riley 9 still no response so off I go to someone else and a final note about 15 years ago I asked them if they wood come over and advise me on a very rear Ferrari 308 Lightweight with a dry sump engine worth then 90 to 100 k at the time but again nothing advice if you are looking to sell a car or bike these are not the boys to advise you if they can’t look after clients then they also can’t look after potential buyers for your toy box

12 August 2023
Unprompted review
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Reply from H&H Classics

Dear Darryl
Sorry to read your comment, if you would be so kind as to email info@handh.co.uk and make if for my attention, I can look into this and establish why we have failed to meet your expectations.
Kind Regards
Colette

Rated 5 out of 5 stars

Paul Cheatham was most help full and…

Paul Cheatham was most help full and knowledgeable through out the auction of my car . Alltho the auction result for my car was lower than estimate and my reserve i decide to sell , I watched the auctio on line and i appeared that the market was low and no cars were making estimate this was a help to me to realise my car was not going to reach my expectations made to accept the lower bid , Payment received and now looking for a Mk2 Jaguar . Thank you

20 September 2023
Unprompted review
Rated 5 out of 5 stars

Professional Accessible Auction Process

Selling process was clear from the start, including options. Photographic and video capture and presentation was very thorough, detailed and well managed.
Onsite information and access to H&H representatives was always available and professional.
A well handled transaction and good outcome.

26 July 2023
Unprompted review
Rated 5 out of 5 stars

Excellent!

Paul was very helpful in assisting in getting my car to the auction and I would highly recommend his and H&H services.

2 July 2023
Unprompted review
Rated 5 out of 5 stars

Recommended

A very helpful, honest and respectful member of the team guided me through what could have been a stressful experience. Would definitely recommend to anyone, particularly someone in my situation.

9 August 2023
Unprompted review
Rated 5 out of 5 stars

Great service from beginning to end.

Great service from beginning to end. Spoke to Damian Jones first, very professional and helpful. He explained the process clearly.He inspected my classic car and valued it fairly. He took numerous photos and described the vehicle accurately for the catalogue. Dropped it off at Buxton for viewing and it sold on the day for over the estimate.

26 April 2023
Unprompted review

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