Hancock and Whitney Reviews 

This 1 star is for the mortgage service not directed at any one branch or person in a branch!! The company they use is awful. Their computer system apparently gets holidays off. It's a computer!!!! It does NOT recognize my phone number that it texts me and calls me on about a late payment! The computers take 5 or more days to talk to each other when a payment is made!!!

Terrible bank

Closed my debit card last Monday due to fraudulent charges. Called Panama City Branch in Bay County and spoke to Wanda who informed that my debit card was never ordered. Only she couldn't help me to expedite my card since bank error. I had to call whoever helped me last or call the 1800 number. Horrible experience and in ALL my days of Bank Management I could tell when someone is lazy and just doesn't want to do their job. Bank Error but Customer needs to figure it out. NOT GOOD WANDA AND PANAMA CITY BRANCH!!!

This bank is the absolute worst nightmare of a bank. I have never seen such crap with a banking institution in my 58 years of life. Starting with getting my debit card. Supposedly it takes 5 to 10 business days. Well I am STILL waiting and its been 3 weeks. After 2 weeks they supposedly put a "RUSH" 3 day delivery on it. And told me I was lucky because the $75 fee wouldn't be charged to me. How freaking kind of them haha. (It was NEVER sent via USPS) Then I was told it would be sent via FedX and she would call me with the tracking number today. But I had to call back and find out that she really meant it was being sent via UPS. I then was told it should be here by next week. What the heck was the point of a so called 72 hour "RUSH" delivery.... Not to mention I am going to be charged a monthly fee because I haven't had a direct deposit or debit card transaction (that would wave that monthly fee) that I cant do because I don't have a card. Then the rudeness of an employee telling me "Maybe you should contact Congress if this is bothering you" The list goes on and on. I will definitely NOT be continuing with this pathetic excuse of a banking institution.

An absolute joke of a bank. Stuck in the 1920's, they refuse to upgrade with the rest of the world. What's fun is leaving $0 in an account just to watch it go negative because they penalize the poor customers. Lolz. Go fk yourselves Hancock, you will never get the money you charged a zero dollar account to get it negative. You are absolutely criminal.
Sincerely Trent Rapps, New Orleans customer hating Hancock since Katrina.
P.S.Seriously, your bank is an absolute joke. Please close it and sell it to Capital One or something.

My grandson has a checking account which I sponsor. For the second time the account was compromised. Melissa Bounds was once again most helpful assisting us with the process of opening another account. She advised my grandson of the things to be aware of in any future transactions. My grandson was very thankful for her help. Melissa always seems to make the extra effort every time I require her assistance. I will always recommend her.

I have to defend Hancock bank! 45 years with Hancock Bank, a loan history 3" thick and now live in Central America, get deposits into my checking acc. and wire sends to my bank here, never a problem. But, I sure did run into 2 very rude and disgusting females in the office (not tellers but management) I knew 2 people on the board and I never saw those two hateful and rude women at the bank again. They were angry they actually had to work and set me up a wire transfer service so I could send MY money to me so I could conduct business here. I believe that the service and the over all attitude of employees did go south when Whitney merged (Anything from Louisiana is not going to be that great!!) I tried 3 times to renew my expired VISA card by calling the department that handles Visa accounts, every time I got ahold of some girl named La'quisha and of course these totally untrained agents didn't know up from down, totally untrained, just could not send a card thru the mail and get it right, One of them even told me she would have it FEDEXD to me here, VISA DOES NOT FEDEX cards to any one, how can a credit card agent at some big main office be that stupid! I had to go in and do it at my bank when I flew all the way back after not having my card for a year! I have read many complaints from H/W customers thru the years and am appalled at what I have learned about such a once great bank. Banks don't pay well and it shows (Wells Fargo, Regions, Bank Corp South) have horrible women working at those bank, seems they do not care how nasty they present them selves to the banks loyal customers, why should they, they can go sell shoes at the mall if they get canned. Why are the male tellers always so polite but 'some' of the females are not? If H/W ever treats me the way I have seen from others I will not hesitate to take ALL MY MONEY and my 45 years of business to another bank in the blink of an eye! It's not Hancock that went bad, it was getting involved with Whitney that will be their down fall.

Couple weeks ago i went bank to withdraw some money to clear my debts. These jerks harassed me with and didn't give a single Penny. I went another Branch and the manager behaved rude to me. They asked me to come on the next day but they did not help me. I'm an 72 Yrs Old man, i cannot come to the bank every time. I had another payment came into my bank, they put a hold on it with no reasons and still they did not remove the hold on my payment. And again they harassed me. Im tired of this now!!! HANCOCK WHITNEY BANK SHOULD BE CLOSED PERMANENTLY. It is a fraud bank. It should be reported.

Hancock Whitney Bank sucks!!! They hold my check for more than a week they told me it will cleared out in 1 week but up to now they still hold my check!!! never on this Bank again!!! People should be aware that Whitney bank is hard to deal with!!!

I AM IN MY MID 70S AND HAVE HAD ACCOUNTS ORIGINALLY WITH THE WHITNEY NATIONAL BANK IN NEW ORLEANS LA. WHICH WENT OUT OF BUSINESS DUE TO RISKY LENDING PRACTICES. IT WAS ACQUIRED BY THE HANCOCK WHITNEY. I HAVE ACCOUNTS AT OTHER INSTITUTIONS ALSO.

THE WHITNEY IN THE LAST 10 YEARS HAS HAD A CONTINUAL DOWNGRADING IN QUALITY OF SERVICE. IT HAS REJECTED LOANS THAT WERE 100% CAPITALIZED, FAILED TO PROVIDE CUSTOMER INFORMATION WHEN IT WAS NECESSARY TO SAFEGUARD THE PHYSICAL SAFETY OF A CLIENT/RELATIVE WHO WAS A CUSTOMER WITH MULTI DEPOSIT ACCOUNTS, AND VARIOUS OTHER INSULTING ACTIVITIES.
WHEN THIS WAS ATTEMPTED TO BE REPORTED TO MANAGEMENT AND THE BANK ATTORNEYS MULTIPLE BARRIERS WERE PRESENTED.
NO REGULTOR ON STATE OR FEDERAL LEVELS HAD CONTROLS ON WHAT THIS BANK WAS DOING.
IT'S ONLY A MATTER OF TIME UNTIL THIS BANK FAILS.
THANS.,