HAMSEYS SLEEP CENTRES Reviews 170

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I just wanted to praise Hamsey’s for their help with an issue I raised this week on behalf of my Nan (who’s 96) - it is just so heartwarming to deal with a local, independent company who put their cus... See more

Rated 5 out of 5 stars

I went to buy a mattress at Hamseys Leatherhead branch where I live locally. Mike sorted us out a great mattress which was delivered and I am enjoying now. I have also used MIke for quite a few DIY jo... See more

Company replied

Rated 5 out of 5 stars

From start to finish the service was great. Andy the sales man was very helpful and knowledgeable, Left us to try the beds and but was on hand when needed to answer queries. Our delivery driver Dawi... See more

Company replied

Rated 5 out of 5 stars

Visited Hamseys Leatherhead store this week and was greeted by Mike who was very friendly and showed us all our options for what we wanted, not pushy, informative and polite. Bought a double bed frame... See more

Company replied

Company details

  1. Bed Shop

Written by the company

Hamseys has worked hard to become one of the most trusted suppliers of beds, mattresses and furniture in the South East of England. We are proud to say we have more than 50 years of experience, and have used that time to better understand the needs of our customers and how to meet them. As a result, we have served generations of customers. Quite a few have never slept on anything but a Hamseys mattress, and we hope they never have to! Though we’ve expanded our product range to include hundreds of beds, mattresses and other types of furniture and have 4 store locations throughout the South East, we haven’t forgotten our roots. We still operate out of our Crawley warehouse complex, and offer the same high quality and award-winning customer service which made us what we are today. We also have stores in Wallington, Beckenham and Leatherhead. One of the things which sets us apart in the industry is that Hamseys owns and operates our own fleet of efficient, reliable delivery vehicles. This allows us to give you better service, and to guarantee reliable, professional and convenient delivery for all of the products we sell, in-store and now online!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

170 reviews

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Rated 5 out of 5 stars

Great service Beckenham branch

Great service and communication in Beckenham branch. Very happy with the quality of my super king bed. Delivery men covered shoes and were very helpful. Would definitely recommend.

18 February 2023
Unprompted review
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Reply from HAMSEYS SLEEP CENTRES

Hi Lesley,
Thank you for the 5-star review and so pleased that you enjoyed your experience at our branch.

Have a great night's sleep!

Hamseys Team

Rated 4 out of 5 stars

We took delivery of our mattress and we…

We took delivery of our mattress and we are very pleased with it. Would strongly recommend the Premier 4000

1 April 2023
Unprompted review
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Reply from HAMSEYS SLEEP CENTRES

Hi Andy,
Thank you for the 4-star review and so pleased that you enjoyed your experience at our branch.

Have a great night's sleep!

Hamseys Team

Rated 5 out of 5 stars

Stay local

This is the 3rd bed I have bought from this shop. So pleased with my bed and the bed I bought for my spare room I encouraged my daughter to go here for her new home. She had already looked at all the main named companies and found Hamseys to be much better value. Andy was really helpful (and patient) and she got an excellent deal. Would highly recommend this local shop

23 March 2023
Unprompted review
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Reply from HAMSEYS SLEEP CENTRES

Hi Sue,
Thank you for the 5-star review and so pleased that you enjoyed your experience at our branch.

Have a great night's sleep!

Hamseys Team

Rated 5 out of 5 stars

Excellent service and goods

First visit to the Wallington store. Excellent service, delivery and help.
Mattress and bed are great.

8 January 2023
Unprompted review
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Reply from HAMSEYS SLEEP CENTRES

Hi Anita,
Thank you for the 5-star review and so pleased that you enjoyed your experience at our branch.

Have a great night's sleep!

Hamseys Team

Rated 5 out of 5 stars

Great service from Scott again :0)

We had our second visit to the Wallington branch, and was helped by Scott again, great service again.

We have used the Wallington branch several times, and also the Beckenham branch, and have always received great service. Recommended!

25 November 2022
Unprompted review
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Reply from HAMSEYS SLEEP CENTRES

Hi Bazza,
Thank you for the 5-star review and so pleased that you enjoyed your experience at our branch.

Have a great night's sleep!

Hamseys Team

Rated 5 out of 5 stars

Excellent service from Mike in…Leatherhead.

Excellent service from Mike in Leatherhead. Lots of help and advice given. Ordered and delivered in three days by two excellent men who seemed to synchronise the taking old mattress and delivering the new. We are very pleased with our very comfy purchase.

23 November 2022
Unprompted review
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Reply from HAMSEYS SLEEP CENTRES

Hi Barbara,
Thank you for the 5-star review and so pleased that you enjoyed your experience at our branch.

Have a great night's sleep!

Hamseys Team

Rated 5 out of 5 stars

Great service from Mike…

Great service from Mike at the Leatherhead branch. He made some good suggestions for mattresses to suit my needs and was extremely helpful. The store was clean and the delivery went ahead as planned.

28 September 2022
Unprompted review
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Reply from HAMSEYS SLEEP CENTRES

Hi SJ,
Thank you for the 5 star review and so pleased that you enjoyed your experience at our branch.

Have a great nights sleep!

Hamseys Team

Rated 5 out of 5 stars

Hamseys Leatherhead

I called into the Leatherhead branch following a friends recommendation on a whim to discuss the possibility of upgrading my old mattress. I met Mike who proved to be effortless easy going company, hugely knowledgeably regarding the industry and keen to identify the right product for my needs. I left having made an order which was delivered within two days. The mattress is excellent and the whole experience was entirely satisfactory.

28 September 2022
Unprompted review
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Reply from HAMSEYS SLEEP CENTRES

Hi Martin,
Thank you for the 5 star review and so pleased that you enjoyed your experience at our branch.

Have a great nights sleep!

Hamseys Team

Rated 5 out of 5 stars

Great service A***

Great service! Will always come here! Lovely service from Steward!

4 September 2022
Unprompted review
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Reply from HAMSEYS SLEEP CENTRES

Hi Chloe,
Thank you for the 5 star review and so pleased that you enjoyed your experience at our branch.

Have a great nights sleep!

Hamseys Team

Rated 5 out of 5 stars

Great service at Wallington branch

Bought a new mattress from the Wallington branch, very pleased with the service received from Scott, very pleasant, and very helpful. We are really pleased with the mattress as it is very comfortable and warm!

Would highly recommend!

15 July 2022
Unprompted review
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Reply from HAMSEYS SLEEP CENTRES

Hi Azzab,
Thank you for the 5 star review and so pleased that you enjoyed your experience at our branch.

Have a great nights sleep!

Hamseys Team

Rated 5 out of 5 stars

Reccomendation for Mike at Leatherhead store

I went to buy a mattress at Hamseys Leatherhead branch where I live locally. Mike sorted us out a great mattress which was delivered and I am enjoying now. I have also used MIke for quite a few DIY jobs at home which he has completed brilliantly and competently. He is completely reliable and I'd recommend him for most jobs including carpentry and also decorating.

26 August 2022
Unprompted review
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Reply from HAMSEYS SLEEP CENTRES

Hi Shelley,
Thank you for the 5 star review and so pleased that you enjoyed your experience at our branch.

Have a great nights sleep!

Hamseys Team

Rated 5 out of 5 stars

Mike at the Leatherhead store

After visiting the Leatherhead store, Mike approached us straight away and was happy to offer any assistance and answer any questions my partner and I had. After less than 30 minutes we had ordered our bed bed! Keep it up Mike, you’re a great bloke who’s just happy to help

13 August 2022
Unprompted review
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Reply from HAMSEYS SLEEP CENTRES

Hi Daniel,
Thank you for the 5 star review and so pleased that you enjoyed your experience at our branch.

Have a great nights sleep!

Hamseys Team

Rated 5 out of 5 stars

Mike at Leatherhead was a great help in…

Mike at Leatherhead was a great help in finding a mattress for my daughter. Very patient while she tried them out. Delivery 2 days later. Highly recommend this store !!

9 August 2022
Unprompted review
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Reply from HAMSEYS SLEEP CENTRES

Hi Tracie,
Thank you for the 5 star review and so pleased that you enjoyed your experience at our branch.

Have a great nights sleep!

Hamseys Team

Rated 5 out of 5 stars

Excellent service from Mike at Leatherhead

We only had a short time to choose a bed in the Leatherhead branch of Hamsey's but Mike was so helpful, knowledgeable and not pushy that we felt relaxed and well-informed. Bed will arrive next week but so far we are very pleased with our decision

25 June 2022
Unprompted review
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Reply from HAMSEYS SLEEP CENTRES

Hi Philip,
Thank you for the 5 star review and so pleased that you enjoyed your experience at our branch.

Have a great nights sleep!

Hamseys Team

Rated 5 out of 5 stars

Excellent service and great product range!

This company never fails to impress me! I have just bought my third bed from the Hamsey's store in Wallington and it is absolutely fantastic. I am really pleased with the service, the quality of the bed and the speed at which it has been delivered. I definitely recommend this local company to everyone. I cannot wait to get into bed tonight. Thank you Hamseys!!!

15 June 2022
Unprompted review
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Reply from HAMSEYS SLEEP CENTRES

Hi Leidy,
Thank you for the 5 star review and so pleased that you enjoyed your experience at our branch.

Have a great nights sleep!

Hamseys Team

Rated 5 out of 5 stars

At the Leatherhead branch of hamseys we…

At the Leatherhead branch of hamseys we received fantastic customer service from Mike . He was very informative on the phone and we visited the store to buy a mattress we had seen on the website . Mike showed us one that they had in store and we took it home that day and very pleased with the quality of the mattress and the customer service from Mike

24 May 2022
Unprompted review
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Reply from HAMSEYS SLEEP CENTRES

Hi Pippa,
Thank you for the 5 star review and so pleased that you enjoyed your experience at our branch.

Have a great nights sleep!

Hamseys Team

Rated 5 out of 5 stars

Visiting the Leatherhead branch...

Visiting the Leatherhead branch we were helped by Mike who was professional, warm and friendly. His expert advice was brilliant. He gave us hours of his time and was very patient with my many questions.

27 April 2022
Unprompted review
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Reply from HAMSEYS SLEEP CENTRES

Hi Victoria,
Thank you for the 5 star review and so pleased that you enjoyed your experience at our branch.

Have a great nights sleep!

Hamseys Team

Rated 5 out of 5 stars

Hamsey in Leatherhead

Hamsey in Leatherhead - Mike

Mike was so helpful. Great honest advice which was extremely helpful. We are so glad we shopped there. He also arranged delivery and everything was delivered on time. A great experience.

22 April 2022
Unprompted review
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Reply from HAMSEYS SLEEP CENTRES

Hi Alan,
Thank you for the 5 star review and so pleased that you enjoyed your experience at our branch.

Have a great nights sleep!

Hamseys Team

Rated 5 out of 5 stars

We heard about your birthday and…

We heard about your birthday sale and popped along to see what you had in stock. Looking for two mattresses. Guided by your friendly staff (William) we ended up with two mattresses that weren’t in the sale. But we have had the best nights sleep since they arrived. You even took the old ones away. Will never look anywhere else for a mattress again. Thank you hamsey thanks you William.

27 March 2022
Unprompted review
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Reply from HAMSEYS SLEEP CENTRES

Hi Ben,
Thank you for the 5 star review and so pleased that you enjoyed your experience at our branch.

Have a great nights sleep!

Hamseys Team

Rated 1 out of 5 stars

Bunch of rip off merchants

Bunch of rip off merchants. Got a Hamseys branded hybrid mattress in 2020. All from China mind you. Reckons mattress was worth over 750 quid at the time. Got it half price luckily in their usual nonsense sale (trust me its worth less than half price), another way of roping you in. Anyway after about a month, the matress sagged in the middle, most likely due to faulty coils below memory foam, only slightly, but noticable. Tried to phone the Croydon or Wallington branch and was promptly given every excuse under the sun. Seems it may have been my fault, the way the idiot salesman was going on. Anyway could not be bothered to let them in my house to assess (it was covid times) as it would gave been oh you need to pay the full cost of a new mattress under there sleep warranty crap, or reading other reviews coild have ended up with a second hand used returned mattress palmed off as new . Complete con artists. Del boy type. Do youself a favour and buy from a reputatable internet brand. I know I will be replacing this Hamseys mattress with one shortly. 2 years on sag is got a tad worse. Should not happen to a brand new mattress for 10 years plus! If you find yourself in the unfortunate position of having been suckered by these reptiles, do yourself a favour and listen here, they typically sell you the firm mattress in their sale when most of us need med firm. You will be unhappy with firm so will try and return it. Instead buy a memory foam mattress topper from Ikea, its cheap and good. It will at least make it managable. The firm mattress over time will give anyway, or like mine completely fail and Hamseys wont do a thing about it after you paid your cash.

19 March 2022
Unprompted review

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