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Review summary

Created with AI, based on recent reviews

Evaluating 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its reliability, ease of use, and the excellent quality of the cleaning and folding. Many highlight the professionalism and helpfulness of the staff, noting their friendly demeanor and dedication to customer satisfaction. The user experience, from setting up orders to timely pickups and deliveries, is frequently described as smooth and hassle-free. However, some people were dissatisfied with the delivery service, citing issues such as delayed deliveries, lack of communication, and in a few instances, unprofessional driver behavior. There were also isolated reports of items not being delivered or issues with the sorting and folding of clothes upon return.

What people talk about most

Service

People report positive experiences with the service. Many customers praise the fast, friendly, and efficient... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. Many customers praise the prompt pick-up and... See more

Quality

Consumers find the quality of the laundry service to be positive. Many reviewers praise the cleanliness and... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers found the service easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been using hamperapp off and on to help assist in senior living communities. When our washer or dryer go out I know HamperApp always has us covered. Within 24 hours we had 850 pounds of resident... See more

Company replied

Rated 5 out of 5 stars

I’ve been using HamperApp for some time now, and every service has exceeded my expectations. The app is easy to set up, and the process is smooth and hassle-free. They’re fast, reliable, and always do... See more

Company replied

Rated 5 out of 5 stars

Everything comes back perfectly folded and incredibly clean. If you accidentally leave something in a pocket, they make sure it is secured to the bag when it is dropped off. Everyone who handles picku... See more

Company replied

Rated 5 out of 5 stars

First time customer and very impressed, my order was pick up and deliver on time, and super clean and smells amazing. Laura was super helpful and friendly, and her supervisor made sure everything went... See more

Company replied


Company details

  1. Laundry Service
  2. Commercial Cleaning Service
  3. Dry Cleaner

Written by the company

Hamperapp is the easiest way to handle your dry cleaning and laundry needs. We provide an all-in-one cleaning solution, offering services in multiple cities across the United States. Download our free app on the App Store or Google Play, or place your order online. Enjoy free pickup and delivery in all our service areas!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

164 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Super easy

Super easy. My washer and dryer are broken and this service has been a life saver.

20 June 2023
Unprompted review
Hamperapp logo

Reply from Hamperapp

Thank you for sharing your experience! We’re so glad to hear that Hamperapp could make things easier for you, especially with your washer and dryer out of commission. We’re happy to be a helpful part of your routine.

The Hamperapp Team

Rated 5 out of 5 stars

Great service

Great service and very convenient. I have been using it for a while and I like it. Very good concept.

4 June 2023
Unprompted review
Hamperapp logo

Reply from Hamperapp

Thank you for your kind words! We’re thrilled to hear that Hamperapp has been convenient and enjoyable for you. We truly appreciate your support!

— The Hamperapp Team

Rated 5 out of 5 stars

Great service

Great service

8 June 2023
Unprompted review
Hamperapp logo

Reply from Hamperapp

We’re happy you’re enjoying Hamperapp!

— The Hamperapp Team

Rated 5 out of 5 stars

Hamperapp is awesome

Hamperapp is awesome. I’ve used them twice now to wash large comforters that won’t fit in my machine. They have a ton of availability when it comes to pick up and drop off times and can get it done in as little as a day or two. Super reliable and my stuff comes back so fresh. They even give you a giant green bag that fits a good three queen size comforters. I love Hamperapp!

8 June 2023
Unprompted review
Hamperapp logo

Reply from Hamperapp

Thank you for your wonderful feedback! We’re thrilled Hamperapp has been reliable, quick, and convenient for your large laundry needs. It’s great to hear you love the green bag and that your comforters come back fresh — we truly appreciate your support!

— The Hamperapp Team

Rated 2 out of 5 stars

Lot of work to do

The convenience was nice and my clothes were clean. I’d say it was worth the price I paid, however, I actually tried multiple times to cancel the order and the app wouldn’t allow me to cancel. There is a button to cancel but it did not work. Also they lost a few shirts and two pairs of shorts and there isn’t any way on the app to handle this situation. It’s a good idea but it needs work.

6 June 2023
Unprompted review
Hamperapp logo

Reply from Hamperapp

Thank you for sharing your experience. We’re glad you found Hamperapp convenient and that your clothes were clean, but we’re truly sorry for the trouble with canceling your order and the lost items — this is not the experience we want for our users.

We’d like to make this right and help resolve these issues. Please reach out to support@hamperapp.com
so our team can assist you directly and review what happened.

— The Hamperapp Team

Rated 5 out of 5 stars

Nice to see that a company do great…

Nice to see that a company do great work and on time + very friendly and well worth it.

3 June 2023
Unprompted review
Hamperapp logo

Reply from Hamperapp

Thank you for your kind words! We’re thrilled to hear Hamperapp’s service has been timely, friendly, and worth it. We truly appreciate your support!

— The Hamperapp Team

Rated 5 out of 5 stars

No more worrying about having to do…

No more worrying about having to do laundry on the weekend or ironing or having to go to the cleaners to take the clothes. My clothes comes back in perfect order, I like the way the pack the different items.

31 May 2023
Unprompted review
Hamperapp logo

Reply from Hamperapp

We’re so happy to hear Hamperapp has made laundry stress-free for you! It’s wonderful that you appreciate the care we put into packing and delivering your clothes. Thank you for your kind words!

— The Hamperapp Team

Rated 5 out of 5 stars

Always great service!

Always great service! They are quick with their servicw and communicate quickly too!

22 May 2023
Unprompted review
Hamperapp logo

Reply from Hamperapp

We’re so glad Hamperapp’s fast service and communication make things easy for you! Thanks for your support 💙

— The Hamperapp Team

Rated 5 out of 5 stars

It's so easy to place my orders

It's so easy to place my orders in the app and the team cares and is in constant communication. I've been using them for over a year and highly recommend them.

28 May 2023
Unprompted review
Hamperapp logo

Reply from Hamperapp

We’re so glad Hamperapp has made your laundry easy and stress-free! Thank you for your trust and recommendation 💙

— The Hamperapp Team

Rated 5 out of 5 stars

Exceptional Laundry Delivery Service - Hamperapp Shines!

I recently had the pleasure of utilizing Hamperapp's laundry delivery service, and I must say, they truly exceeded my expectations. From their punctuality to their cutting-edge technology and meticulous folding, everything about my experience was exceptional. Hamperapp is undoubtedly a service worth raving about.

First and foremost, I was highly impressed with Hamperapp's commitment to timeliness. They arrived right on schedule, demonstrating a level of professionalism that is often hard to find in today's fast-paced world. Their punctuality set a positive tone for the entire experience and gave me confidence that my laundry needs would be handled efficiently.

One aspect that truly sets Hamperapp apart is their top-notch technology. Their user-friendly app made scheduling a pickup and delivery a breeze. I was able to conveniently select my preferred time slots, track the progress of my laundry, and receive notifications at every step of the process. This level of transparency and communication is a testament to the company's dedication to customer satisfaction.

When my freshly laundered clothes were delivered, I was thrilled to find them neatly folded and organized. Each item was impeccably folded, demonstrating the attention to detail and care that Hamperapp puts into their work. It was evident that they take great pride in delivering laundry that not only looks clean but also feels well-taken care of. The quality of their folding surpassed my expectations, and it was a joy to unpack and organize my wardrobe afterward.

Affordability is always a concern when opting for laundry services, but Hamperapp strikes an excellent balance between quality and price. Their rates are competitive, especially considering the level of convenience and service they provide. It's refreshing to find a laundry delivery service that doesn't compromise on quality while keeping their prices reasonable.

In summary, my experience with Hamperapp was nothing short of outstanding. From their promptness to their state-of-the-art technology and attention to detail, they have set a new standard in laundry delivery services. If you're in need of a reliable and efficient laundry service, I wholeheartedly recommend Hamperapp. They are a true gem in the industry, and I can't wait to utilize their services again in the future.

18 May 2023
Unprompted review
Hamperapp logo

Reply from Hamperapp

We’re so happy to hear Hamperapp exceeded your expectations! From our punctual pickups to the app and careful folding, we’re thrilled everything made your experience smooth and enjoyable. Thank you for the kind words — we can’t wait to serve you again!

— The Hamperapp Team

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