I can highly recommend HALO. The attention to detail was top notch. My car was returned to me in immaculate condition inside and out. It looked brand new. Good communication throughout. Sometimes it... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Halo ARC is a UK-based accident repair specialist, operating a national network of repair centres. Restoring vehicles damaged in collisions and work closely with insurance providers to manage the repair process smoothly from start to finish.
Contact info
Fordingbridge Site, Barnham Road, Barnham, PO22 0HD, Bognor Regis, United Kingdom
- 0345 303 5871
- claims@haloarc.co.uk
- haloarc.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service from start to finish
Great service from start to finish. Thank you, good job
Westbury centre
Westbury centre, what a great service from first to last contact. A much quicker than expected repair done to an exceptional standard.
A more than adequate courtesy car was provided with excellent pick up and return times provided, Simon was very helpful on return explaining the repair as was Melissa when making our initial requests.
Repair on my Mazda CX-30
Great service. Prompt polite and nothing an issue. Great job on the car and staff were a treat to deal with. Julia was great on the phone with updates and very nice.
Great service and sooooooo fast
Great service and sooooooo fast. Thanks everyone at Halo
Halo collected the car at the agreed…
Halo collected the car at the agreed time and kept me informed if progress. Repair was completed in good time and returned by arrangement. The drivers were friendly and polite.
The repair was excellent.
Thank you.
Great service from Blackburn depot
Great service from Blackburn depot. Very quick and efficient service over 3 days and they returned my vehicle in pristine condition, after full valet and car wash. Many thanks Thomas Howarth
Westbury and especially Symon were just…
Westbury and especially Symon were just amazing…….First Class Service.
Service from start to finish was…
Service from start to finish was amazing always sending updates picked my car up and returned it gentleman who dropped it off was very friendly and polite the car looked brand new. The only negative was the couldn’t provide me with a courtesy car but my insurance company got me one from enterprise so it wasn’t a problem
Two things to applaud
Two things, first consistent and regular communication and second excellent repair work. All the staff were polite and helpful. They collected and returned my vehicle to my residence.
All went to plan and Halo did a…
All went to plan and Halo did a professional job on time.They took note of what I needed time wise.
Aberdeen Depot Service with a smile
Aberdeen: Fantastic service from everyone at Halo from my initial contact to completion of work and return delivery of my car. Halo were exceptional in every regard. My car looks and feels brand new. I felt they went the extra 30 miles to help me. I’m mid 70’s and never had an accident in 50 years till someone reversed into me and Halo guided me through the process.
Jess was great
I used halo and my main contact was Jess who was fabulous and the team were great as well returning the car within 24 hours. Brilliant
Our car was collected by Kieran
Our car was collected by Kieran, Thurrock branch. A very pleasant young man. My car was returned clean and repaired the following day.
Once again Kieran returned my car. Very polite. As a disabled driver I greatly valued the speed and professionalism of the service.
Very professional company
Very professional company, great contact. They did really good job and fast .
First class service
I. Can definitely recommend Halo. From my first Communication the service I was give has been excellent keeping me in formed throughout. Because my car had suspension problems my car was picked up by Halo Bognor Regis by a very helpful member of staff and I was given a a courtesy car. My car was returned today and I was really amazed to see what an excellent job had been done. The car looked stunning and had been cleaned as well as refuelled. The paint match was the best part for me you would never know which part of the car had been repaired. Thank you Halo.
Atrocious company to deal with forever…
Atrocious company to deal with forever on hold. When speaking to the person initially to book with was rude and curt and didn’t care less. The lady who helped me this week was very helpful but the car returned filthy with a flat battery hybrid battery now trying to get someone to contact me to no avail
You have my name on this review it’s not unprompted my vehicle was delivered back last Friday I’ve sent number emails and nobody has called or replied
Moreover I sent an email showing the poor quality of the painting of the rear bumper. No response only to this nearly a week later

Reply from Halo ARC
Very friendly team
Very friendly team, done a great job with my car. Done in a quick time really happy with the result.
Excellent service from start to finish
Excellent service from start to finish. Very willing to help us in any way and communication was great. Finished result was good as new. Wouldn't hesitate to recommend them.
From start to finish Halo Arc Westbury…
From start to finish Halo Arc Westbury were excellent with their communication, customer service and the standard of repair.
Melissa kept me updated daily on exactly what was happening with my car, she phoned me daily and followed that up with SMS confirmation of progress.
Ben delivered the courtesy car, was helpful and professional and again explained step by step what would happen.
I was pleasantly surprised to get a call from Melissa less than 48 hours from the car being picked up to confirm that the repair was completed and the car was being cleaned prior to being delivered back to me.
Symon arrived with my car exactly as I had been advised and in a pleasant friendly manner handed the car over. When he picked up the Courtesy Car, he checked it over to make sure I hadn’t left any of my belongings inside…I’m so glad he did as he stopped and handed me back my BLUE BADGE which I had forgotten!
A pleasure to deal with Halo Arc Westbury and a fantastic repair job, completed swiftly and professionally, would definitely recommend! 👍
Brilliant service
From beginning to end, Halo staff were extremely pleasant, friendly and knowledgeable. Booking our car in for repair was very simple, and they kept me informed of every step along the way, and we are extremely pleased with the standard of the repair.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







