Halo ARC Reviews 

12,765
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 2,820 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the superb professionalism, efficient service, and excellent quality of workmanship across all tasks. Reviewers frequently note the excellent communication, detailing updates on repair progress and friendly staff interactions throughout the process. However, some people mentioned issues such as delays in collection, lengthy repair times, and poor communication when specific issues arose, like uncertainty regarding courtesy cars. A very small group also reported negative experiences involving unprofessional behaviour from management during service interactions.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting the speed, professionalism, and... See more

Staff

Consumers find staff to be exceptionally helpful, friendly, and professional throughout the repair process.... See more

Quality

People report positive experiences with quality, expressing overall satisfaction and delight with the repair... See more

Customer service

Reviewers mention positive feedback about customer service, describing the team as extremely helpful, polite,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that vehicles are collected and returned... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can highly recommend HALO. The attention to detail was top notch. My car was returned to me in immaculate condition inside and out. It looked brand new. Good communication throughout. Sometimes it... See more

Rated 5 out of 5 stars

The Halo Bristol team from Admin Staff to Repair Staff were efficient and friendly. I was told exactly the procedure to be undertaken from collection of the car to the return. All work has been unde... See more

Rated 5 out of 5 stars

I couldn’t recommend Halo Accident Repairs highly enough. My car was badly damaged by hailstones, but from the very first phone call, every single person I spoke to—both on the phone and in person—cou... See more

Rated 5 out of 5 stars

Brilliant service from start to finish always kept updated at what stage the car was at Collection and delivery of my car was at the time stated and very helpful when I couldn't make the first time... See more


Company details

  1. Car Repair and Maintenance

Written by the company

Halo ARC is a UK-based accident repair specialist, operating a national network of repair centres. Restoring vehicles damaged in collisions and work closely with insurance providers to manage the repair process smoothly from start to finish.


Contact info

4.8

Excellent

TrustScore 5 out of 5

13K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.8

All reviews

(12,765)

2,658 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Westbury centre

Westbury centre, what a great service from first to last contact. A much quicker than expected repair done to an exceptional standard.
A more than adequate courtesy car was provided with excellent pick up and return times provided, Simon was very helpful on return explaining the repair as was Melissa when making our initial requests.

17 August 2026
Unprompted review
Rated 5 out of 5 stars

Service from start to finish was…

Service from start to finish was amazing always sending updates picked my car up and returned it gentleman who dropped it off was very friendly and polite the car looked brand new. The only negative was the couldn’t provide me with a courtesy car but my insurance company got me one from enterprise so it wasn’t a problem

10 August 2026
Unprompted review
Rated 5 out of 5 stars

Two things to applaud

Two things, first consistent and regular communication and second excellent repair work. All the staff were polite and helpful. They collected and returned my vehicle to my residence.

15 August 2026
Unprompted review
Rated 5 out of 5 stars

Aberdeen Depot Service with a smile

Aberdeen: Fantastic service from everyone at Halo from my initial contact to completion of work and return delivery of my car. Halo were exceptional in every regard. My car looks and feels brand new. I felt they went the extra 30 miles to help me. I’m mid 70’s and never had an accident in 50 years till someone reversed into me and Halo guided me through the process.

14 August 2026
Unprompted review
Rated 5 out of 5 stars

Jess was great

I used halo and my main contact was Jess who was fabulous and the team were great as well returning the car within 24 hours. Brilliant

13 August 2026
Unprompted review
Rated 5 out of 5 stars

Our car was collected by Kieran

Our car was collected by Kieran, Thurrock branch. A very pleasant young man. My car was returned clean and repaired the following day.
Once again Kieran returned my car. Very polite. As a disabled driver I greatly valued the speed and professionalism of the service.

14 August 2026
Unprompted review
Rated 5 out of 5 stars

First class service

I. Can definitely recommend Halo. From my first Communication the service I was give has been excellent keeping me in formed throughout. Because my car had suspension problems my car was picked up by Halo Bognor Regis by a very helpful member of staff and I was given a a courtesy car. My car was returned today and I was really amazed to see what an excellent job had been done. The car looked stunning and had been cleaned as well as refuelled. The paint match was the best part for me you would never know which part of the car had been repaired. Thank you Halo.

14 August 2026
Unprompted review
Rated 1 out of 5 stars

Atrocious company to deal with forever…

Atrocious company to deal with forever on hold. When speaking to the person initially to book with was rude and curt and didn’t care less. The lady who helped me this week was very helpful but the car returned filthy with a flat battery hybrid battery now trying to get someone to contact me to no avail
You have my name on this review it’s not unprompted my vehicle was delivered back last Friday I’ve sent number emails and nobody has called or replied
Moreover I sent an email showing the poor quality of the painting of the rear bumper. No response only to this nearly a week later

14 August 2026
Unprompted review
Halo ARC logo

Reply from Halo ARC

Hello,

I am sorry to hear you have not had a good experience with us. I am keen to get this resolved for you. Please can you respond to my TrustPilot request for more information to allow me to locate you on our system.

Kind Regards,
Haloarc

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Very willing to help us in any way and communication was great. Finished result was good as new. Wouldn't hesitate to recommend them.

11 August 2026
Unprompted review
Rated 5 out of 5 stars

From start to finish Halo Arc Westbury…

From start to finish Halo Arc Westbury were excellent with their communication, customer service and the standard of repair.
Melissa kept me updated daily on exactly what was happening with my car, she phoned me daily and followed that up with SMS confirmation of progress.
Ben delivered the courtesy car, was helpful and professional and again explained step by step what would happen.
I was pleasantly surprised to get a call from Melissa less than 48 hours from the car being picked up to confirm that the repair was completed and the car was being cleaned prior to being delivered back to me.
Symon arrived with my car exactly as I had been advised and in a pleasant friendly manner handed the car over. When he picked up the Courtesy Car, he checked it over to make sure I hadn’t left any of my belongings inside…I’m so glad he did as he stopped and handed me back my BLUE BADGE which I had forgotten!
A pleasure to deal with Halo Arc Westbury and a fantastic repair job, completed swiftly and professionally, would definitely recommend! 👍

14 August 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service

From beginning to end, Halo staff were extremely pleasant, friendly and knowledgeable. Booking our car in for repair was very simple, and they kept me informed of every step along the way, and we are extremely pleased with the standard of the repair.

14 August 2026
Unprompted review

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