Hallosusanne Reviews 231

Horrible company!
Shipping took more than 6 days.
Quality is ok but not the same product as on a website.
Please be aware fro ordering any stuff!
I try to get some money back but there is no answers from them.
I really feel cheated and disappointed :(

DO NOT BUY FROM THIS WEBSITE!!! I recently bought from them and it's cheap quality way overpriced. When asked if you can return it they claim they can only send back 20% of the purchased price which is absolutely ridiculous considering the item I bought literally looks nothing like the picture on the website.

Het zijn oplichters. verschillende keer een mail gestuurd of ze een retourformulier willen sturen. Maar ze sturen alleen een mail. Als je extra korting wilt. Zie e mail ordernr #3958

Hi there,

We understand that you are not happy with the initial offer. Instead of the 20%, we can offer you a 25% refund of your order and also a 40% personal discount code which you can use on your next order.

If this still isn’t acceptable to you, please let us know and we will send you the return form.

Let us know and we will have this processed for you right away.

Have a nice day. 🌺

Julia acker

Hier gaan we niet mee akkoord. En als ze niet snel komen met een retourformulier en niet een naar China maar hier in Nederland. ga ik aangifte doen bij de politie. En ga ik even koffie drinken op de. Adres: Hoofdstraat 4B, 6436CE, Amstenrade
Mvg Maurice

I ordered two pairs of sandals. One of them supposedly anatomic. Both were of extremely low quality. Looked like they'd fall apart after one walk. Also, returns are secretly to China on your own expense, even though the website shares a Dutch address (which I think is a random address). After contacting them they only gave me a discount or the option to order something else. It's a scam.

Update: they returned my 39eur for shoes which are not matching to their description on their webstie (too poor quality) but they did not returned the amount of 26e for return shipment to china. They say on their page that customer is resposible for the costs for return, but they are not saying that the customer will bear the return costs to china, not to netherelands as they state that they have an office here. Please be aware if you order product for 40eur you should double this amount for shipping it back to them. Furthermore The artice from europen customer law no. 471 of code, art. 43d ust. 4 i 5 and art. 43e ust. 6 says that if the product is not what was described it is just simple cheating and company is responsible for the costs of return. I will updated is something will change and they will return me full amount.
Where is my 65,95eur??!!!4 months and still no money after I send back their low quality shoes. They are just scam avoid!!!