Hallmark Cards UK Reviews 

2,195
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Bit difficult to navigate the site. Limited high end cards. Rather too many cards to personalise so was unable to purchase a niece birthday card.. What i did order was well packaged. Not over kill. N... See more

Rated 4 out of 5 stars

I’m giving this 4 stars overall. Delivery was quick and the cards themselves were great quality. However, I ordered two cards and they arrived in separate packaging, and one of them was missing its... See more

Rated 5 out of 5 stars

I ordered the LEGO® Birthday Gift Wrap Pack Bundle, and I’m beyond impressed! The delivery was unbelievably fast, and the quality of the gift wrap, stickers, and cards is excellent. The design is so c... See more

Company replied

Rated 5 out of 5 stars

I know that Hallmark are a very reliable company that I've known from being a child, their greetings cards are well known with many occasion choices & very good value & quality... I ordered a pair of... See more

Company details

  1. Greeting Card Shop
  2. Gift Shop
  3. Gift Wrap Store

About Hallmark Cards UK

Written by the company

hallmark

At Hallmark, we really do believe that when you care enough, you can change the world.

A family-owned business, our story began over 100 years ago when 18-year-old JC Hall arrived in Kansas City, Missouri and started our company, with nothing but two shoeboxes full of picture postcards and an unwavering entrepreneurial spirit.

His passion lives on today in everything we do and just like the young JC Hall we never forget that the reason we’re here is to help people connect, celebrate the special moments in their lives, share their feelings and to put our stamp on the world.

From greeting cards to gift bags and wrapping paper to cuddly toys and collectible ornaments we’ve got so many wonderful ways to help you celebrate life and connect with the people who matter to you. And so many ways to help you show support in life’s more difficult times too!

Plus, as a paper-based company, we know that we quite simply couldn’t do what we do without the resources provided by our amazing forests and, because we recognise our impact on the planet, as well as being committed to creating the very highest quality products we are also committed finding new ways of doing things and to leading our industry in environmental excellence.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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No recent history of asking for reviews

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4.5

All reviews

(2,195)

14 reviews in the last 12 months

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Rated 3 out of 5 stars

There was no envelope provided with the…

There was no envelope provided with the card?! An envelope is essential.

14 February 2025
Hallmark Cards UK logo

Reply from Hallmark Cards UK

Hello Tony,

Thank you for leaving a review and making us aware of this. If you could contact us with the details of your issue via email at Customersupport@hallmark.co.uk we will happily look into this for you. Please mention 'Trust Pilot' in the subject so we are able to find you faster!

Kind regards, The Hallmark Team

Rated 5 out of 5 stars

Love Hallmark!

Love Hallmark! They do cards I can't find elsewhere and brilliant service. I had forgotten a recent event and needed a card in 2 days. I ordered at 10am and my cards arrived in 24 hours - amazing service. I only paid about £1 extra for speedy delivery and tracking and they so didn't let me down! Will order again.

10 February 2025
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Reply from Hallmark Cards UK

Hello Julie,

We're pleased to hear you have received great service from our team, thanks for sharing :)

Kind regards

The Hallmark Team

Rated 3 out of 5 stars

Don’t pay extra for delivery

The cards were great that’s the only reason for the 3 stars. However the delivery lets them down completely, don’t bother paying extra to get your products earlier because they don’t arrive on time if you pay for 48hr delivery you expect to get your order in 48hrs not 72hrs.They just say well it does say 2-3 days on the website but when I was at school 48hrs was 2 days.

10 February 2025
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Reply from Hallmark Cards UK

Hi Sharon,

We are sorry to hear you are unhappy with the timeframe of your delivery. All Royal Mail deliveries are an estimate and not a guarentee. Our full delivery expectations can be found on our website.

We apologise for any inconvenience.

Kind regards, The Hallmark Team

Rated 5 out of 5 stars

The website is easy to order from.

The website is easy to order from.
A good selection of quality cards, and great on price, with fast delivery,

10 February 2025
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Reply from Hallmark Cards UK

Hi Jacqueline,

It's wonderful to hear you found our website easy to use and you received your order quickly, thanks for sharing :)

Kind regards

The Hallmark Team

Rated 5 out of 5 stars

Good way to buy cards

Very pleased. Wanted a Valentine card for husband and there is not a great selection of card shops nearby. Found perfect card on Hallmark website and it arrived quickly. Will definitely use again.

10 February 2025
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Reply from Hallmark Cards UK

Hi Jane,

We're so pleased to hear you were able to find the perfect card from our online selection :)
Thank you for sharing your great Hallmark experience with us!
Kind regards

The Hallmark Team

Rated 5 out of 5 stars

What a super selection of cards for…

What a super selection of cards for friends going through cancer; beautifully crafted; and the kids cards are delightful

3 February 2025
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Reply from Hallmark Cards UK

Hello,

We're delighted to hear that you are such a big fan of our products, thanks for sharing your experience!

Kind regards

The Hallmark Team

Rated 1 out of 5 stars
Hallmark Cards UK logo

Reply from Hallmark Cards UK

Hello,

Thank you for leaving a review and making us aware of this. If you could contact us with the details of your issue via email at Customersupport@hallmark.co.uk we will happily look into this for you. Please mention 'Trust Pilot' in the subject so we are able to find you faster!

Kind regards, The Hallmark Team

Rated 5 out of 5 stars

The card came up on a random search and…

The card came up on a random search and was perfect. Web site easy to use and card delivery very quick.

10 February 2025
Hallmark Cards UK logo

Reply from Hallmark Cards UK

Hello Graham,

Thank you for taking the time to share such a lovely and positive review with us :)
Kind regards

The Hallmark Team

Rated 1 out of 5 stars

Order still hasn’t arrived

Order still hasn’t arrived, 6 days after order placed and paying for 1st class delivery

10 February 2025
Hallmark Cards UK logo

Reply from Hallmark Cards UK

Hello Sarah,

Thank you for leaving a review and making us aware of this. If you could contact us with the details of your issue via email at Customersupport@hallmark.co.uk we will happily look into this for you. Please mention 'Trust Pilot' in the subject so we are able to find you faster!

Kind regards, The Hallmark Team

Rated 5 out of 5 stars

Wonderful product on time

Wonderful product on time, thanks

10 February 2025
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Reply from Hallmark Cards UK

Hi Lee,

We are very pleased to hear you loved your order, thanks for sharing!

Kind regards

The Hallmark Team

Rated 5 out of 5 stars

Great personalised quality card

Great personalised quality card, had a problem with the post and customer service was excellent, sorted immediately.

6 February 2025
Hallmark Cards UK logo

Reply from Hallmark Cards UK

Hello Ellie,

We're pleased to hear you are happy with the card you ordered and you have received great service from our team, thanks for sharing :)

Kind regards

The Hallmark Team

Rated 5 out of 5 stars

Highly Recommended, will use again

First time I have ordered on-line from Hallmark Cards UK and will use again. Excellent array of cards to choose from. Purchase posted same day and arrived the following day. Packaging (made from 70% recycled material) is 100% Recyclable.

6 February 2025
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Reply from Hallmark Cards UK

Hello Stan

We're delighted to hear that you are such a big fan of our products and you received your order swiftly, thanks for sharing your experience!

Kind regards

The Hallmark Team

Rated 5 out of 5 stars

Brilliant at the basics

Brilliant at the basics with fast delivery. 10/10

6 February 2025
Hallmark Cards UK logo

Reply from Hallmark Cards UK

Hello Sam,

We're pleased to hear you have received great service from our team, thanks for sharing

Kind regards

The Hallmark Team

Rated 4 out of 5 stars

Good service

Good service

6 February 2025
Hallmark Cards UK logo

Reply from Hallmark Cards UK

Hello Patricia,

Thank you for taking the time to share such a lovely and positive review with us :)
Kind regards

The Hallmark Team

Rated 5 out of 5 stars

Beautiful Gift Bag and Fast Shipping

Very fast shipping and great variety of cards and accessories. Loved the gift bag!

5 February 2025
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Reply from Hallmark Cards UK

Hi Anisa,

We are very pleased to hear you loved your order, thanks for sharing!

Kind regards

The Hallmark Team

Rated 5 out of 5 stars

Pretty card

Lovely card but smaller than I had thought. I should have checked the size.

7 February 2025
Hallmark Cards UK logo

Reply from Hallmark Cards UK

Hello Brenda,

Thank you for taking the time to share such a lovely and positive review with us. We are sorry to hear that the card is smaller than you expected.
Kind regards

The Hallmark Team

Rated 1 out of 5 stars

You sent it to the wrong address

You sent it to the wrong address. The picture of where it was posted is not our door.

6 February 2025
Hallmark Cards UK logo

Reply from Hallmark Cards UK

Hello David,

Thank you for leaving a review and making us aware of this. If you could contact us with the details of your issue via email at Customersupport@hallmark.co.uk we will happily look into this for you. Please mention 'Trust Pilot' in the subject so we are able to find you faster!

Kind regards, The Hallmark Team

Rated 5 out of 5 stars

Word Perfect 🙏

Found a paragraph of writing in a glossy magazine, regarding Cards for Cancer Patients and having my Daughter in law diagnosed with Breast Cancer recently the cards were beautifully edited and word perfect in every way and very delightful and thought out illustrations 🙏 thank you so much Hallmark Cards for taking this well deserved person who designed this wonderful idea in such an empathetic way into a Card and came on board with yourselves ❤️🙏

7 February 2025
Hallmark Cards UK logo

Reply from Hallmark Cards UK

Hello Sharon,

We're delighted to hear that you are such a big fan of our products, thanks for sharing your experience!

Kind regards

The Hallmark Team

Rated 5 out of 5 stars

Beautiful cards for all occasions…

Beautiful cards for all occasions especially for friends family and loved ones fast delivery would definitely buy again

7 February 2025
Hallmark Cards UK logo

Reply from Hallmark Cards UK

Hello Farah

We're delighted to hear that you are such a big fan of our products, thanks for sharing your experience!

Kind regards

The Hallmark Team

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