Halalbooking Reviews 6,012

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the seamless and easy booking process, often highlighting the competitive and unbeatable prices found on the platform. Many users appreciate the website's user-friendly interface, clear information, and effective filtering system, which helps them find suitable options and amenities. The service, including transfers and customer support, is frequently described as excellent, with many people noting smooth and well-organized experiences. However, some customers also noted issues with room discrepancies upon arrival, such as receiving a twin room instead of a double, or a room with no view when not clearly disclosed during booking. A few other people also felt that reward points expiring quickly was unfair, and there were occasional reports of delayed airport transfers leading to missed flights. Some reviewers were not happy with hotel amenities not being as advertised, like a non-functional heated pool.

What people talk about most

Booking process

Clients share positive opinions on the booking process, highlighting its ease, speed, and hassle-free nature.... See more

Price

Reviewers highlight positive aspects of price, with many finding competitive rates and excellent deals, often... See more

Website

Users describe positive interactions with the website. Many customers find it easy to use, navigate, and... See more

Service

Reviewers mention positive feedback about service. Many customers praise the transparent, reliable, and... See more

User experience

People report positive experiences with user experience, highlighting the ease of booking, clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I used halalbookings.com for accommodation to visit Kuala Lumpur, Malaysia. The process was really simple and quick. Appreciated the full refund option with world politics as they are, but didn't need... See more

Rated 5 out of 5 stars

Unbeatable prices and an excellent range of options – HalalBooking has quickly become my go-to website. The staff are incredibly helpful and respond to queries very quickly, making the whole process s... See more

Company replied

Rated 5 out of 5 stars

We have now made a number of bookings using Halalbooking, within our family group. The website is well laid out and easy to use. It has a very good level of detail for each hotel/resort. The filters... See more

Company replied

Rated 5 out of 5 stars

Despite my initial misgivings, halalbooking.com are genuine and delivered as promised. Oumaima from halalbooking.com helped clear up my misunderstanding around the price I was quoted and helped negot... See more


Company details

  1. Travel Agency

Written by the company

Halalbooking.com is the world’s leading search and booking website for halal-friendly travel, allowing you to book accommodation online. Halalbooking aims to provide halal-conscious travellers from all over the world with a wide choice of accommodation that best suit their preferences.


Contact info

4.8

Excellent

TrustScore 5 out of 5

6K reviews

5-star
4-star
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2-star
1-star

Replied to 91% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Horrible

Horrible, unprofessional, inefficient, unavailable, remote, impersonal. Ridiculous to have to use a company that operates from the other side of the world and it’s impossible to get in touch with.

21 February 2026
Unprompted review
Halalbooking logo

Reply from Halalbooking

Thank you for taking the time to share your feedback.

We are sorry to read that your experience left you feeling this way. After reviewing our records, we were unfortunately unable to find any email correspondence from you regarding this matter.

Our records show that you contacted our call centre on 19 February and requested a price match. During that conversation, our team kindly asked you to send us an email with the relevant details so that we could review your request and assist you further. However, we did not receive any follow-up email from you after the call, which prevented us from proceeding with the request.

We would also like to clarify that Halalbooking is a UK-based company that serves guests from all around the world.

We truly value all feedback from our guests and remain committed to providing helpful and professional service. If you would still like us to review your request, please feel free to contact us again and share the requested details. Our team will be happy to assist you.

Rated 5 out of 5 stars

Great Prices and Unique Halal-Friendly Features

I've been using Halalbooking.com for nearly two years and it’s one of the best platforms for finding great hotel prices. What makes it stand out are its unique features, such as alcohol-free property and room options, halal food filters, and a great points system that helps you save on future bookings. I also appreciate that it automatically requests the removal of alcohol from the room by default. A transparent and reliable service. Highly recommended!

5 March 2026
Unprompted review
Rated 5 out of 5 stars

Tailored for muslims, user-friendly and thrustworthy

Tailored for the muslims and their requirements and user-friendly website providing all required information. Thrustworthy service that allowed booking, payment and access to the hotels without any issue.
Note about the reviews on the site:
some user reviews are unfair with negative feedback. If you select the cheaper options, don't expect premium service or products.

11 February 2026
Unprompted review
Rated 2 out of 5 stars

Did not communicate to me to cancel and…

Did not communicate to me to cancel and rebook, lost funds for 2
Expensive rooms in Jumeirah Jabal Omar.
It is not halal to take funds for no stay

16 February 2026
Unprompted review
Halalbooking logo

Reply from Halalbooking

Thank you for your review. We are genuinely sorry to read that you feel disappointed and concerned about your experience.

However, after carefully checking our system, we are unable to locate any booking based on the information currently provided.

We have requested your booking reference number and further details, but no additional information has been received so far.

We kindly ask you to contact our Customer Relations team directly and provide your booking reference so that we can investigate this matter thoroughly and assist you accordingly.

Rated 5 out of 5 stars

Innovative travel booking app for muslims

This company is taking a new approach in travelling and hotel bookings by making it much more accessible to conscious muslim travellers, offering great deals, offers and advantages for clients (including their rewards programme) - definitely recommend!

20 February 2026
Unprompted review
Rated 3 out of 5 stars

No more points

No more points

21 February 2026
Unprompted review
Halalbooking logo

Reply from Halalbooking

Thank you for your feedback.

Please be informed that due to a temporary technical issue on the partner’s side, there was a delay in crediting your points. The matter has now been fully resolved and all points have been added retrospectively.

Our Customer Relations Team has also sent you an email with further details.

Kindly check your account to confirm the updated balance.

We sincerely apologize for the inconvenience caused and appreciate your understanding. We look forward to assisting you again with your future bookings.

Rated 5 out of 5 stars

Competitive cheaper deal

I found HalalBooking to offer very competitive prices — in fact, cheaper than Booking.com and Trivago for the same stay. What mattered even more was the trust and peace of mind that everything listed is genuinely halal‑friendly. Knowing that the accommodation meets Islamic requirements made the whole experience stress‑free and allowed us to book with full confidence.

15 February 2026
Unprompted review
Rated 4 out of 5 stars

We were only there for 2 nights

We were only there for 2 nights. We ate out most of the time.

There was a pool but we didn't use it.

The staff were Friendly welcoming.

There's a garden at the back of the street that leads you to the beach and town.

14 February 2026
Unprompted review
Rated 1 out of 5 stars

I booked a Classic Room

I booked a Classic Room – No View through HalalBooking at Pullman Zamzam Madinah.
“No View” does not mean “no natural daylight.” The room I received had virtually no daylight at all. At 12:00 noon, the room was dark unless artificial lights were turned on. I have photo and video evidence of this.
At no point during booking was it clearly disclosed that the room could face an enclosed internal shaft with almost no daylight. If this had been transparently presented, I would not have selected this category.
Despite providing visual evidence, HalalBooking continued to rely only on category wording and declined any compensation.
This review is not about the hotel staff, but about how the room was presented on the booking platform. Transparency in room descriptions is essential so customers can make informed decisions.

11 February 2026
Unprompted review
Halalbooking logo

Reply from Halalbooking

Thank you for sharing your feedback.

We are sorry to hear that the room did not meet your expectations. When booking, the selected category was clearly stated as “Classic Room – No View.” This room type is defined by the hotel as a room without an external view, and the allocation of specific rooms within this category is handled directly by the hotel based on availability.

We understand that natural daylight is important for many guests. However, as the room was booked under the “No View” category, it may face internal areas or structures, which can limit natural light. The room provided corresponded to the category selected at the time of booking.

That said, we appreciate your feedback regarding clarity in descriptions. Guest feedback helps us continuously review how room categories are presented so customers can make informed decisions.

Thank you again for taking the time to write your review.

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