I can't believe how fraudulent this company actually is. After my first comment, they immediately responded on Trust Pilot saying a refund had been issued. And sent me an email reply saying the same... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
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See what reviewers are saying
My order #10191220 was showing awaiting fulfilment forever, but patience reigns supreme. I did contact them a few times to ask for updates, but I never got a response, then suddenly I got a shipping c... See more
Company replied
Save yourself a headache and don't waste your money! You will never see your refund. It's been a long time since I've been trying to get mine. It's always empty promises from Sophia (at online complai... See more
Company replied
I gave a second chance to this company as their customer service told me they’ve improved logistics. That’s not true, I placed an order the end of July and still waiting for it (today is 10 Septe... See more
Company replied
Company details
Written by the company
The testimonials, statements, and opinions presented are applicable to the individuals depicted. Results will vary and may not be representative Of the experience Of Others. The testimonials are voluntarily provided and are not paid. nor were they provided with free products, services, or any benefits in exchange for said statements. The testimonials are representative of customers' experience but the exact results and experience will be unique and to each of them.
Contact info
United States
- info@hairmayraki.com
- hairmayraki.com
Breach of guidelines
Concern Regarding Mayraki Service Experience
I ordered their Anti‑Gray Restoring Treatment on June 17th, and 9 day later….on June 26th received a message informing me that a pre-shipment label have just been created. The product never shipped. I contacted my credit card company and cancelled.
26 June 2025
Unprompted review
Reply from Mayraki
Hi Jazz,
Thank you for sharing your feedback, and we’re very sorry to hear about your experience. This is certainly not the level of service we aim to provide.
In order for us to investigate what happened and ensure this is properly addressed, may we kindly ask you to provide your order ID? With that information, we can check the exact status of your order and offer the necessary resolution.
We truly apologize for any inconvenience this delay has caused, and we appreciate your patience and understanding.
Best regards,
Mike
Mayraki Support team
Waiting to get my refund- burned scalp!
I applied the treatment and 15 minutes into it I started feeling a burning sensation on my scalp. As time progressed it kept getting worse until finally it got to a point where the discomfort and irritation was getting so bad I had no choice but to wash my hair/scalp under cold water and completely remove the product from my head. I just couldn’t tolerate the pain anymore. It didn’t state to apply the product with gloves so I used my hands- they were super dry and flaky for days literally getting caught on the fibers of my clothes and hair. OVERALL TERRIBLE! My hair feels like it was burned feels VERY dry as well. My neck has also been very itchy the past couple of days from the rash I developed. I’m super bummed and extremely frustrated. Even after washing it off I could still smell the product when blow drying my hair, it smelled like keratins I have used in the past that have formaldehyde. I believe it is due to the glycolic acid in it- when exposed to high heat it is basically formaldehyde being released.
I would like a refund. I reached out to them but I’m waiting to hear back in regards to getting my money back.
13 June 2025
Unprompted review
Reply from Mayraki
Dear Antonella,
We're truly sorry to hear about your experience and the discomfort you faced after using our treatment. Your health and safety are our top priority, and we take feedback like this very seriously.
Please rest assured that your refund is already being processed due to the allergic reaction you experienced. We understand how frustrating and distressing this must have been, and we sincerely apologize for any inconvenience caused.
We also want to thank you for bringing this to our attention. While our product formulation is free from formaldehyde and is dermatologically tested, we recognize that sensitivities can vary, and we’re currently reviewing your case to ensure full transparency and product safety for all our customers.
Wishing you a smooth and speedy recovery.
Warm regards,
Mike
Mayraki Support team
It bleached my hair color!!
I used the keratin smoothing treatment for the first time and it changed my dark brown hair to an orangey auburn color. I’m super upset that it bleached my hair color!! Now I need to dye my entire head of hair to return it to its natural color. I want a refund!
15 June 2025
Unprompted review
Reply from Mayraki
Hi Elizabeth,
Thank you for bringing this to our attention, and we’re truly sorry to hear about your experience with the Keratin Smoothing Treatment.
We completely understand how upsetting it must be to see a change in your hair color, and we want to look into this further for you. May we kindly ask for your order ID so we can investigate this issue properly?
Additionally, could you please let us know if any other treatments or hair dyes were applied before or alongside the Keratin Treatment? This information will help us better understand what may have caused the discoloration.
We’d also love to share some expert tips for getting the best results from our formaldehyde-free Mayraki Hydrolyzed Keratin Treatment. Unlike salon Brazilian Blowouts, our formula is gentler and free from harsh chemicals that can bleach or damage the hair. However, to achieve optimal results and prevent any unwanted outcomes, using the correct amount of product and following aftercare instructions is crucial.
We’re here to support you and would be happy to assist with the next steps, whether it’s a solution or guidance to restore your hair.
Looking forward to your reply so we can help make this right.
Warm regards,
Mike
Mayraki Support team
I ordered before thoroughly researching…
I ordered before thoroughly researching the ingredients and figured out a few hours after my order that I wouldn’t be able to use this product as I’m allergic to some of the ingredients. I’ve been battling with eczema my entire life, so did not want to trigger any kind of flare. I canceled and asked for a refund within hours of paying and ordering in 5/23. Customer service did respond and say that my order was canceled and would refund me my money. My last correspondence was June 3, telling me I will be refunded. That was my last communication with them. I have since sent two emails asking when I will receive my refund with no response. Their number is disconnected. I will update this as soon as I receive my money back. Today is June 13, exactly 3 weeks.
Update to my last review. I receive my refund shortly after I left this review.
22 May 2025
Unprompted review
Reply from Mayraki
Hi Carmalene,
Thank you for bringing this to our attention, and we sincerely apologize for the delay and lack of follow-up after our last correspondence.
We’ve located your order (#10169479), and we want to assure you that your refund is currently being processed. We understand how important timely communication is, especially regarding refund matters, and we’re very sorry for the inconvenience and frustration this has caused.
Please rest assured that the full refund will be issued, and we are working to ensure this is completed as soon as possible. If you have any further questions, feel free to reply directly to our last email, and we will prioritize your case.
Thank you for your patience and understanding.
Warm regards,
Mike
Mayraki Support team
Smooth hair but it’s falling out!
Sure enough made my curly hair smoother and less frizzy but starting with the first hair wash at 48 hours my neck and chest broke out in a rash for a day and my scalp has been itching and on fire since then. Having to put cortisone cream on my scalp until I can get a doctors appointment. My hair is also shedding SIGNIFICANTLY! Not breaking, legit falling out. I’m terrified it’s all going to fall out. Maybe it’s the keratin or the shampoo sample they provided or both but I’m pretty miserable. I did a patch test that went fine and followed the directions appropriately so did not expect this reaction. I asked the company for a refund but I haven’t heard back yet. And by the way it is not formaldehyde free—I researched the ingredients afterward and it contains glycolic acid which essentially turns into formaldehyde when heated.
12 June 2025
Unprompted review
Reply from Mayraki
Hi Vanessa,
Thank you for sharing your experience, and we’re truly sorry to hear about the discomfort and concerns you’ve faced after using our product. Your feedback is incredibly important to us, and we want to address it with the utmost care.
We’d like to assure you that the Mayraki Keratin Treatment is formulated with natural plant extracts and has undergone all necessary lab testing to ensure it is safe for all hair types, including sensitive scalps and even for use during pregnancy. Many of our customers have experienced improved shine and moisture levels as a result of regular use. However, as with any treatment involving heat styling, excessive use of flat irons or personal sensitivity may cause unintended reactions.
While the patch test you conducted showed no immediate signs of irritation, we understand that sensitivities can develop differently once the product is fully applied. We take allergic reactions seriously and want to ensure this is resolved appropriately for you.
Please send us your Order ID so we can initiate a refund request and properly document your case. Your well-being is our top priority, and we recommend consulting with your healthcare provider for further guidance.
Thank you again for bringing this to our attention we're here to help and support you every step of the way.
Warm regards,
Mike
Mayraki Supprot team
Terrible customer service
First time when I bought the products, I was hesitant but after waiting for few weeks I had recieved them and used them and was happy woth the outcome; so I ordered again. This time not receiving the items as I ordered and it took over a month to reach me! Also customer service was very poor and didn't refund me. I finally had my order sent as per them but I haven't recieved it upto now! Its over a month now. Its very inconvenient and the products second time weren't as good, seems fake.
2 May 2025
Unprompted review
Reply from Mayraki
Hi Marina,
We’re truly sorry to hear about your recent experience and the inconvenience this has caused. This is definitely not the level of service we aim to provide.
We’d really like to help resolve this for you as soon as possible. Could you kindly share your Order ID with us so we can look into the issue in detail and assist you further?
Your feedback is very important to us, and we want to make this right.
Warm regards,
Mike
Mayraki Support team
So I loved the products until my last…
So I loved the products until my last few orders weren't fulfilled after months, delayed customer service with different answers about the delay and shipments and the fact they still haven't refunded me after 45 days. I will never use them again for this poor customer service. I found A hey and g7 as replacements with better customer service.
21 May 2025
Unprompted review
Reply from Mayraki
Hi Jason,
We’re really sorry to hear about your recent experience and truly appreciate you sharing this with us. That’s definitely not the kind of service we aim to provide, and we’d love the chance to make things right.
Could you please share your Order ID with us. We want to look into this immediately and ensure everything is resolved for you, including any pending refunds.
Thank you again for your past support, and we hope we can restore your confidence in us.
Warm Regards,
Mike
Mayraki support team
Not delivered after twice the delivery time estimate
Order number 10168130.
On 7th May I got an email that said "LR318315405NL (Other - Standard Shipping and Handling 5 - 7 Days (Registered Parcel Delivered by Local Post Office))"
Surely that means delivery by 14th May? It's now the 26th May.
The first meaninful tracking update was: The shipment is handed over in the final conclusion of the item to be confirmed - May 22 2025 01:13 pm
They didn't even ship it until eight days after their maximum delivery time estimate.
I tried emailing and their auto-response is to warn me not to email again, otherwise they'll answer me later. When the finally did answer it was a useless reply without any real information.
21 May 2025
Unprompted review
Reply from Mayraki
Hi Alex,
Thank you for bringing this to our attention, and we sincerely apologize for the frustration and delays you've experienced with your order.
We understand how important timely delivery is, and we're sorry for any inconvenience caused by the extended shipping time and the lack of clear communication. We acknowledge that the tracking information provided was not updated promptly, leading to confusion about the status of your shipment.
We're pleased to inform you that your order, number 10168130, has been delivered as of May 27, 2025. We hope that you have received it in good condition.
If you have any further questions or concerns, or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help and ensure your satisfaction with our products and services.
Warm regards,
Mike
Mayraki Support team
I ordered Mayraki hair products
I ordered Mayraki hair products, it took so long for shipping. When I got the product I wasn’t satisfied with it. They don’t answer the phone, only through email.
I sent the product back and still haven’t gotten my money back to my credit card.
Stay away from the company
2 May 2025
Unprompted review
Reply from Mayraki
Dear Mayra,
Thank you for your feedback — we’re very sorry to hear about your recent experience and understand how frustrating this must be.
We’d like to sincerely apologize for the delay in shipping and for any inconvenience caused during the return and refund process. While we strive to provide timely delivery and smooth communication, we know we sometimes fall short, and we’re committed to making things right.
Regarding your refund, please note that our customer support team handles all return and refund requests through email to ensure that each case is properly documented and traceable for your protection.
To help us locate your order and follow up on the return and refund, could you kindly provide your order ID ? Once we have that information, we can verify the return and ensure the refund is processed appropriately.
Also, depending on your credit card provider, refunds may take 5–10 business days to appear on your statement after processing — though we will confirm the status on our end as soon as we can identify your order.
We truly appreciate your patience and would love the opportunity to resolve this for you promptly.
Warm regards,
The Mayraki Customer Experience Team
NOBODY BUY IT NOBODY TRY IT DANGEROUS
It almost killed me! The product is dangerous! I am sure that it contains some kind of dye ingredients. Even though I tested on only one square centimeter piece of my face it burnt my skin on the half of my face and caused serious allergic symptons, brutal allergic reaction and contact dermatitis, half of my face putrefied. A dermatologist saved me, I had to take antibiotics for a week and use steroidal ointment for 2 weeks. The product deserves ZERO stars definitely! The list of ingredients is fake, I found with help of Google that it contains DMDM hydantoin that causes serious allergic reactions and cancer. NOBODY BUY IT NOBODY TRY IT!
27 April 2025
Unprompted review
Reply from Mayraki
Hi there,
Thank you for sharing your experience — we're truly sorry to hear that you had such a severe reaction. Your health and safety are always our top priorities.
We would like to offer some clarification, as we take all concerns seriously and are fully committed to transparency and customer safety.
First, we want to assure you that the Mayraki Anti-Gray Hair Treatment has not contained DMDM Hydantoin since June 2023. Following customer feedback and ongoing research, this ingredient was completely removed from our formulation for almost 2 years ago and replaced with Sodium Benzoate, which is derived from naturally occurring benzoic acid. It can be found in many plants, including cinnamon, cloves, tomatoes, berries, plums, apples, and cranberries, a widely used and much gentler preservative commonly found in both food and personal care products. Our full ingredient list is available on our website and product packaging, and we follow international cosmetic labeling regulations to ensure transparency.
We also want to clarify that our Anti-Gray Hair Treatment is not a hair dye. It does not contain any ammonia, peroxide, or chemical coloring agents. Instead, it works by supporting the scalp and hair roots to help gradually restore natural color through botanical extracts, such as Polygonum Multiflorum and Coffea Arabica — ingredients that are traditionally used to support healthy hair and melanin activity.
That said, we fully recognize that every individual’s skin may react differently, even to plant-based products. While most customers find our formula gentle and non-irritating, we always recommend conducting a patch test before use — which you did, and we're very sorry to hear it still resulted in an adverse reaction. We are taking this seriously and want to investigate further.
To help us understand what happened, we kindly invite you to reach out to us directly at support@hairmayraki.com with:
Your order number
The batch number (printed on the bottle or box)
This will allow us to immediately escalate the matter to our quality assurance team for a full review. We also want to offer our support and see how we can make things right.
Once again, we are truly sorry for the distress you've experienced. We hope you're now feeling better, and we thank you for bringing this to our attention so we can continue improving.
Warm regards,
The Mayraki Customer Experience Team
Massive Hair fall after using the product for couple months
Since I start using the anti grey hair, my hair started thinning and massive hair fall. This never happened to my hair before. All of the shampoo and conditioner I am using were all natural to avoid hair fall, not even touched my hair with heat. After using the antigrey hair, my hair started to fall. A lot of hair fall. I am discontinuing :(
Updated: 6/3/25
Hair Mayraki did contacted me, but as soon as I asked them to just refund me the last unopened/unused bottle on May 13th, they promised to contact me back as soon as possible. But I doubt it that they will refund me the money because it's been 3 weeks now and I haven't heard anything anymore from them. Goodluck buying their products.
3 May 2025
Unprompted review
Reply from Mayraki
Hi Carmel,
Thank you for sharing your feedback, and we're truly sorry to hear about your experience.
We take concerns like this very seriously and would like to properly investigate your case. However, we’re currently unable to locate your order in our system as the Order ID was not provided. When possible, please reach out to us with your Order ID so we can look into this promptly and assist you with your refund request for the unopened bottle.
Customer satisfaction and safety are very important to us, and we’re committed to resolving this matter as soon as we have the necessary details.
Warm regards,
Mike
Mayraki Support team
Most products worked
Most of the products worked as described. I liked the keratin treatment and the hair growth worked well for hubby. His hair is looking thicker and he said he’s noticed less falling out.
I however did not like the anti-gray hair color restoring treatment. At left my hair sticky, stained countertops and towels, and I did not see any change in the new growth.
Another issue is their return policy. I ordered some items and the shipping was taking too long so I canceled it, but didn’t receive a refund. I contacted customer service and they said it can take up to 10 business days. Over 10 business days passed and still no refund. I contacted customer service and they said they needed more time. Felt like they were delaying so I’d forget. A few more days past, still no refund. Only reason I got a refund was I filed an action with my credit card. Funny they immediately charged, but not issue refund.
18 March 2025
Unprompted review
Reply from Mayraki
Hi Roya,
Thank you for sharing your honest feedback. We truly appreciate you taking the time to tell us about your experience. We’re happy to hear you and your husband had good results with the keratin treatment and hair growth products, but we’re sorry the Anti-Grey Hair Color Restoring Treatment didn’t meet your expectations.
We’d love to share some tips that may help: For best results, apply the treatment daily, massaging it into the scalp and roots, either on towel-dried or dry hair. It’s not a dye but a natural treatment that gradually restores hair pigment, typically showing results after 3–4 weeks. Because the formula contains herbal extracts, we recommend using gloves to avoid staining hands and wiping up any drips right away to avoid countertop stains. Blow-drying before bed also helps prevent staining on fabrics.
Regarding the refund delay, we sincerely apologize for the inconvenience. May I have your order ID to check further? We understand how frustrating that must have been. Thank you for your patience; we’re working hard to improve this.
If there’s anything we can do to make this right or if you have further questions, please don’t hesitate to reach out.
Warm Regards,
Mike
Mayraki Support team
Despite my previous review and response…
Despite my previous review and response from Hair Mayraki - NOT only did they send the products after cancelling it months later, they asked me to send it back on my dime and NEVER Refunded me. They continue to say REACH out but Since February have done nothing to SOLVE this. I will continue to warn others. BEYOND HORRIBLE!!!!!!! Please scroll down to see my other review.
9 January 2025
Unprompted review
Reply from Mayraki
Hi Renata,
Thank you for taking the time to share your feedback, and we’re truly sorry to hear about your continued frustration.
We’ve carefully reviewed your order history, and we can confirm that your most recent order #10154960 has been refunded in full. Please also note that the refunding time frame might be getting longer due to credit card provider and local bank’s processing times.
We understand the confusion and inconvenience caused by the delayed cancellation and the return shipping cost, and we sincerely apologize for any frustration this may have caused along the way.
Your experience does not reflect the standard of service we strive to provide, and we’re taking your concerns seriously to ensure better handling in the future.
If there’s anything further we can do to assist or clarify, please don’t hesitate to reach out directly to our customer support team at support@hairmayraki.com — we’re here to help and make sure you feel heard and supported.
Warm regards,
Sophia
Customer Care Team
Hair Mayraki
Don’t buy it’s a scam
Don’t buy it’s a scam. The product colored my hair black while I was blond and now when I apply products to dye my hair it doesn’t work
21 March 2025
Unprompted review
Reply from Mayraki
Hi Aurelie,
Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. We understand how frustrating it must be, and we’d like to help resolve this issue for you.
To better assist you, could you please provide the Order ID so we can investigate further.Once we have this information, we can look into your specific order and work on providing a solution.
We take all customer concerns seriously and are committed to ensuring that our products meet your expectations. We look forward to resolving this for you.
Best regards,
Mike
Customer Support Team
Hair Mayraki
Total Scam.....Walk away before you waste $65
Would give "0" stars if possible. Ordered a kit on 02/20/2025 (Order #10162926). Inquired in 02/27/2025 for order status. "Mike" replied they would 'expedite' our order and "notify by email once the order is shipped." Still nothing. So, on 03/05/2025 we requested they cancel the unfulfilled order and refund our purchase price. "Mike" again replied he would "check with the warehouse team" and if it hadn't shipped they'd cancel the order and "we will update you immediately." To date (03/25/2025) we have received nothing and been notified of nothing.
Our only conclusion is this is a scam with a lot of fake Trustpilot reviews. Our reality is we're out the $65 and are actively working with their State Attorney General as well as federal authorities to file a interstate wire fraud complaint against whomever is behind this scam.
22 February 2025
Unprompted review
Reply from Mayraki
Hi James,
We're truly sorry for the inconvenience and frustration you've experienced with your recent order (#10162926). We completely understand your disappointment, and we take your feedback seriously.
Please rest assured that your order has been successfully canceled, and we have already processed a full refund. The refund was initiated shortly after your request and, as standard with most banks and payment providers, it can take up to 10 business days to reflect in your account.
We apologize for the delay in communication and for not meeting your expectations—this is certainly not the level of service we aim to provide. While we're a legitimate company with many satisfied customers, we recognize that this situation understandably raised concerns, and we’re committed to learning from it to serve our customers better.
If you still haven't received the refund or have any further concerns, please don’t hesitate to reach out to us directly at support@hairmayraki.com so we can personally assist you.
Thank you for your patience and for bringing this to our attention.
Sincerely,
Mark
Mayraki Support Team
Bad experience
So i finally received it, after a month!!!
The product is very hard to use!
After washing your hair with culifir shampoo, you need to add the product to your completely dry hair.. You need to stay with it for 60 or 90 minutes, no rinse your hair, and with the product on, to dry and iron on your hair. Here is the problem: your hair is SO sticky and hard that you can't brush it!
It feels like you have a glue on your hair!! The hair is sticky, hard and heavy. I had to add some water in so I can brush it a little bit. The total process is a nightmare!!
At the finish, you need to leave it for 48 hours with heavy sticky feeling. The hair is heavy and still feels sticky.. also you will get a dandruff from the sticky product you have on your hair for the next 48 hours. Be sure to make it when you don't have a plan for the next two days. Also the product has a strong smell and fumes when you blow dry and iron it, so make sure to do it outside.
I will not buy it again. Too long time to receive it and very long and messy proces. Very disappointed..
21 March 2025
Unprompted review
Reply from Mayraki
Dear Fidel,
Thank you for sharing your feedback. We are genuinely sorry to hear about your experience, and we understand your frustration with the product. We always strive to provide clear and helpful instructions to ensure the best results for our customers, and it sounds like there may have been some confusion or difficulty with the application process. We’re here to help and ensure you’re able to get the best out of our products.
To better assist you, could you please provide us with your order ID or any other details so we can verify your purchase and look into your specific case? Additionally, we would like to confirm if the product you are referring to is our Mayraki Hydrolyzed Keratin Treatment, as this is a common product in our line that requires specific instructions for optimal use.
Mayraki Keratin Treatment is a high-quality formula that doesn’t contain formaldehyde or harmful chemicals, so it’s safe for both your hair and scalp. It is designed to be left in for a period of time to achieve the best results, but it does require the right amount of product and careful application. For example, depending on your hair length and texture, you might need to use more product to ensure it penetrates properly.
Please make sure to follow the instructions regarding the amount of product and the steps for application. For hair lengths between 16”-18”, it is generally recommended to use about 1/2 to 3/4 of the bottle for a single treatment. The most important step is after applying, you should blow dry your hair and then pass a flat iron over it to seal in the treatment. We understand this process can be time-consuming, but we assure you that following these guidelines will lead to better results.
We’re truly sorry if this process didn’t meet your expectations, and we would love to address any specific concerns you have. If you have any further questions or need more assistance, please don’t hesitate to reach out to our customer support team at support@hairmayraki.com.
Thank you for bringing this to our attention, and we look forward to hearing from you so we can make things right.
Kind regards,
Sophia
Customer Care Team
Good products but missing products
I like their products but they only delivered half of my order now can't seem to trace it back dispite me reaching out to them the same day I ordered it about the missing products. It was the one thing I really wanted too that it was missing.
10 March 2025
Unprompted review
Reply from Mayraki
Hi Chantel,
Thank you for sharing your feedback, and we’re truly sorry to hear about your experience with your recent order. We completely understand how frustrating it must be to receive only part of your order, especially when it was something you were really looking forward to.
To ensure we can resolve this matter quickly, we would need more details, such as your order ID or any other relevant information, so we can investigate this further. Additionally, it would be helpful to know which product was missing from your delivery, so we can prioritize making things right for you.
Please rest assured that we are committed to providing the best possible service and will work diligently to resolve any issues you’ve encountered. Once we have more information, we’ll be able to track down the missing product and ensure a prompt solution.
Thank you again for bringing this to our attention. We look forward to hearing from you and resolving this matter as swiftly as possible.
Warm regards,
Mike
Mayraki Support team
I havent got my order
I havent got my order. Still waiting after 1 month and 2 weeks now for my 2 bottles of anti grey. I will not order from them again
29 January 2025
Unprompted review
Reply from Mayraki
Hi Maam/Sir,
Thank you for sharing your feedback, and we’re truly sorry to hear about the delay with your order. We completely understand how frustrating it must be to wait for such a long time, especially when you were expecting your products.
To Help you in resolving this issue as quickly as possible, we would need more information. Could you please provide us with your order ID/Order number. This will help us track your order and investigate what may have caused the delay.
we take delivery concerns very seriously and are committed to ensuring that our customers receive their orders in a timely manner. Once we have more details, we will work diligently to resolve this and get your products to you.
Thank you for your patience, and we look forward to resolving this matter for you.
Warm regards,
Mike
Mayraki Support team
Do not make the same mistake like most…
Do not make the same mistake like most of us did so avoid this company by any means possible. I placed an order on 18/02/2025 and still not received my order. I contacted mayraki to update me on my order and no one has responded yet. I sent another email and that again landed on deaf ear. It seems that this company is a scam. I’m going to contact my bank to ask them to reverse the transaction since I didn’t receive any thing.
So avoid this company if you don’t want to lose your money.
18 February 2025
Unprompted review
Reply from Mayraki
Hi DM,
We’re truly sorry to hear about your experience, and we understand how frustrating it must be to not receive your order. Please accept our sincerest apologies for any inconvenience this has caused.
We completely agree that timely communication and delivery are important, and we want to address your concerns as quickly as possible.
To help us resolve this issue, could you kindly provide your order ID or any other relevant details. This will allow us to track your order and investigate the situation immediately. We are committed to ensuring that all of our customers receive the products they’ve paid for and that any delays are addressed.
We take your concerns seriously, and we will prioritize resolving this matter to your satisfaction. Once we have the necessary information, we’ll work swiftly to provide a solution and ensure this doesn’t happen again.
Thank you for your patience, and we look forward to resolving this for you as quickly as possible.
Warm regards,
Mike
Mayraki Supprot team
Very disappointed cannot able to…
Very disappointed cannot able to resolve my issue from last 2months.
Take at least 2-3 weeks to reply back.
My order no: 10158773.
2 January 2025
Unprompted review
Reply from Mayraki
Hi Harry,
We're really sorry to hear about your experience and the long wait you've had this isn’t the kind of service we aim to provide, and we completely understand your frustration.
Just to update you, the refund for your order (No. 10158773) has already been requested, and we’ll make sure to keep you informed as soon as it’s completed. We’re following up on this closely to avoid any further delays.
Thanks for your patience, and again, we’re sorry for the inconvenience caused. We’re working hard to improve and hope to make things right for you.
Warm regards,
Mike
Mayraki Support team
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