Human answers the phone in about 3-4 rings, not a computer. Customer service excellent. Easy to use the 272 cap and can move around while using it. Hairmax came doctor recommended- 2 doctors. Altho... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been a long-time customer of HairMax. Recently, I had an issue with a laser device that needed to be resolved. I commend Josh and Carlos for taking the time to resolve the technical issue promp... See more
Company replied
My experience with Hairmax has been nothing short of outstanding. I have been a customer since 2015. I recently upgraded to a new Lumina 272. I received follow up phone calls after receiving my new... See more
Company replied
The customer service agent was extremely knowledgable. He answered all my questions and his follow up was superb. Quality customer service is rare these days. Hairmax went above and beyond in address... See more
Company replied
Company details
Written by the company
Hairmax is the pioneer and global leader in transformative hair regrowth. We have dedicated over 20 years to the innovation of clinically proven laser hair growth devices and science backed hair care products. We offer drug free, clinically proven solutions for thinning hair, including at home laser hair growth devices, restorative hair care & supplements, that address the multiple causes of hair loss and help regrow your best hair possible. We understand the emotional impact of hair loss. Our hair is strongly tied to our sense of identity, attractiveness and self-esteem. Our mission is to help hair loss sufferers regrow their hair, regain their self-confidence and enrich their lives.
Contact info
1040 Holland Drive, 33487, Boca Raton, United States
- 561-417-0200
- info@hairmax.com
- hairmax.com
4.3
Excellent
394 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very Helpful
The representative Josh helped me, and he was very friendly and efficient. I appreciate the service I received, and I am more likely to recommend HairMax because of it. Thank you!
31 January 2024
Unprompted review
Reply from Hairmax
Dear Customer,
Thank you for sharing your positive experience with our customer service. We're delighted to have met your expectations. Your recommendation is highly appreciated, and we look forward to serving you again in the future. If you have any further questions or need assistance, please don't hesitate to reach out.
Best regards,
hairmax
Emily is an outstanding representive of Hairmax
Emily was professional, gracious, sincere. She uses the product and therefore, this added credibility. Her suggestions were supportive and resolved my concerns. She clearly has a positive experience with Hairmax and is happy to be a spokesperson. Hairmax is fortunate to have her!! Our conversation was a pleasure.
26 January 2024
Unprompted review
Reply from Hairmax
Hello Marsha,
It's wonderful to hear about your positive experience with Emily at Hairmax! Professionalism, graciousness, and sincerity are certainly qualities that make customer interactions memorable. It's also great to know that she uses the product, adding a personal touch and credibility to her recommendations. Your feedback about her positive experience with Hairmax and your pleasant conversation speaks volumes. Thank you for sharing your experience.
Fantastic Customer Service!
WOW! Beyond impressed. First of all, this company has a phone number, a short wait time and the loveliest, well informed and helpful rep ever! Emmily G was delightful and extremely knowledgeable and helpful. This is very hard to find today. I am a customer for life.
25 January 2024
Unprompted review
Reply from Hairmax
Hello Rita,
What an amazing testimonial! It's fantastic to hear about your exceptional experience with the customer service team, especially with Emmily. It's indeed rare to find such a combination of a short wait time, knowledgeable assistance, and a delightful representative. Thank you for taking the time to share your positive feedback, and we're delighted to have you as a customer for life. If you ever have more questions or need assistance, Emmily and the team will be here for you!
I've been using Hairmax for 2 years and…
I've been using Hairmax for 2 years and I've def felt improvements.
25 January 2024
Unprompted review
Reply from Hairmax
That's fantastic to hear! It's wonderful that you've experienced improvements over the two years of using Hairmax. Consistency often plays a crucial role in such treatments. If you have any specific insights or tips from your experience that you'd like to share, it could be valuable for others considering similar approaches. If you have any questions or if there's anything else you'd like to know or discuss, feel free to let me know.
Josh was phenomenal
Josh was phenomenal. Helped with everything. Answered my questions.
Thank you, Josh and Hairmax
24 January 2024
Unprompted review
Reply from Hairmax
It's fantastic to hear about your positive experience with Josh at Hairmax! We're thrilled that he provided phenomenal assistance, answered your questions, and ensured you had a great experience. Thank you for taking the time to share your feedback. If you ever have more questions or need further assistance, Josh and the entire Hairmax team are here for you!
Emily was very nice and helpful,easy to…
Emily was very nice and helpful,easy to understand as she spoke in a clear loud voice greatly appreciated
22 January 2024
Unprompted review
Reply from Hairmax
Thank you for sharing your positive feedback about Emily's assistance! We're glad to hear that she was very nice, helpful, and easy to understand. Providing excellent customer service is important to us, and we appreciate your recognition of Emily's efforts.
Great hair growth products & tools
I have been using the Hairmax Laser Comb since March 2023 along with Hairmax Acceler8. After about 6 weeks I saw the beginning of hair growth. I am very pleased overall with my hair growth in the past 10 months. My hair is thicker, fuller, and in great condition. I use Accerler8 even when not using my comb. I would call it a lightweight serum for your scalp that is not greasy and doesn't weigh the hair down. I continue to use both and will do so into the future. I was skeptical at first, but it definitely worked on me.
15 January 2024
Unprompted review
Reply from Hairmax
Thank you for sharing your positive experience with the HairMax Laser Comb and HairMax Acceler8! We're thrilled to hear about the significant improvement in your hair growth over the past 10 months. It's fantastic that you've noticed thicker, fuller hair in great condition.
We appreciate your feedback and are pleased to know that you found HairMax Acceler8 to be a lightweight and non-greasy serum for your scalp, enhancing your overall experience. It's always rewarding to hear success stories, especially from those who were initially skeptical.
If you have any more feedback or if there's anything else we can assist you with, feel free to reach out. We're grateful for your trust in HairMax and are delighted to be a part of your journey to healthier, fuller hair. Wishing you continued success!
Emily was great
Emily was great. She provided helpful info with professional and courteous customer service .
I was really glad that I called as I really appreciated Emily telling me about the repeat customer discount.
Sincerely,
Lisa Kauffman
12 January 2024
Unprompted review
Reply from Hairmax
Thank you, Lisa, for taking the time to share your positive experience with Emily! We're delighted to hear that she provided you with helpful information and delivered professional and courteous customer service. It's fantastic that you found value in Emily's assistance and that she informed you about the repeat customer discount.
We appreciate your feedback, and if you ever have more questions or need further assistance, don't hesitate to reach out. We value your continued support, and we look forward to serving you in the future.
Positive Results for a Women of Color
I am a women of color that used chemical straighteners on my hair from age 14 to 58. As a result, my hair became very thin and I lost 95% of my edges in my 20’s. I have long hair (down to the middle of my back), so for years I just wore my hair down to cover these areas as best I could. I had little hope of regrowing back the lost hair, but I really wanted to. I did some research and saw good things about HairMax. It concerned me that not being able to see the hairs on people of color meant the clinical trials may not show results. So I didn’t buy it. In April 2022, I bought the HairMax Pro 12 Laser Comb from QVC. The price and 6 month return policy made me buy it. I waited 3 months to try it. I had a question about it when I started, called the help desk and actually spoke with the gentleman that demos it on QVC. I then used it inconsistently (yes, inconsistently) for 3 weeks. I was surprised to see small dots around my forehead and temples. I didn’t know what they were. My husband said it was hair and he was right! That hair continued to grow healthy and as long as my other hairs. I continued being inconsistent with my treatments with no excuse. All the hair is not back yet but I finally realized that I could have more hair if I just use the product as directed. Color nor age (I am now 60) nor how long ago the hair loss happen were issues for me. I saw real results. I now wear my hair back, showing my edges. It’s a good feeling! I am so pleased with this product, I recently purchased the HaiMax Actonis 18 Dual Action Laser Comb just to upgrade my device. I gave the other to my husband. I plan to be consistent with my new device and look forward to growing in more hair.
10 January 2024
Unprompted review
Reply from Hairmax
Thank you for sharing your incredible journey and positive results with the HairMax Pro 12 Laser Comb! We are thrilled to hear about the success you've experienced in regrowing your hair and gaining confidence. Your story is inspiring, and we appreciate your detailed feedback.
It's fantastic to know that our product has made a positive impact on your hair growth, even after using chemical straighteners for many years. We're pleased to hear that the customer support team, including the gentleman you spoke with, was able to assist you with any questions.
We're committed to providing effective solutions for individuals of all backgrounds, and your experience reinforces the effectiveness of our products. Thank you for choosing HairMax, and we hope you continue to enjoy great results with the Actonis 18 Dual Action Laser Comb. If you ever have more questions or need further assistance, feel free to reach out. Wishing you continued success on your hair regrowth journey!
I have a ReGrow cap
I have a ReGrow cap, but the battery stopped charging after two years. I would charge the battery, but when I used the cap, it would turn off after 10 minutes. I called in, and Josh the phone man answered. He was super friendly and found my info in the warranty and sent me a replacement battery with a waived fee. I had a very positive customer service experience, and if you have a battery problem, I would call in for help.
10 January 2024
Unprompted review
Reply from Hairmax
Thank you for sharing your experience with our ReGrow cap and the positive customer service interaction with Josh! We're glad to hear that Josh was able to assist you effectively and provide a solution to the battery issue. It's our commitment to ensure customer satisfaction, and we appreciate your feedback. If you ever encounter further issues or have any questions, feel free to reach out. We value your trust and look forward to continuing to meet your expectations!
Emmily Golieb is so courteous and…
Emmily Golieb is so courteous and helpful. Thank you !!
4 January 2024
Unprompted review
Reply from Hairmax
Thank you for taking the time to recognize Emmily Golieb's exceptional service! We're thrilled to hear that she was courteous and helpful. We'll make sure to pass on your appreciation to Emmily. If you ever have more feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We appreciate your support!
Excellent Customer Service
Excellent Customer Service. Would recommend Hair Max to others.
9 January 2024
Unprompted review
Reply from Hairmax
Thank you for your kind words! We're delighted to hear that you had an excellent experience with our customer service. Recommendations like yours mean a lot to us. If you ever need further assistance or have any questions, feel free to reach out. We appreciate your support and look forward to serving you again in the future!
Easy to use, excited for results
This product came with great instructions and information. It is very easy to use. I am looking forward to seeing the results in 13 weeks and six days!
2 January 2024
Unprompted review
Reply from Hairmax
Thank you so much for your positive feedback! We're thrilled to hear that our product's instructions and information were helpful for you. We hope you achieve fantastic results in 13 weeks and six days. If you have any questions or need further assistance along the way, feel free to reach out. Here's to your success!
My questions were answered
I spoke with customer service rep, Emmily, today and found her very friendly and quite knowledgeable. She was able to answer my questions and it was a pleasure to speak with her.
Happy I made the call.
Thank you, Emmily 👍🏼
8 January 2024
Unprompted review
Reply from Hairmax
That's wonderful to hear about your positive experience with the customer service team, especially Emmily, at Hairmax! It's great when a team goes above and beyond to assist customers in need.
Customer Service Review - FIVE STARS
Emmily Golieb was so helpful and efficient in getting our battery pack replaced!
Great customer service experience!!
8 January 2024
Unprompted review
Reply from Hairmax
Thank you so much for your kind words and the 5-star review! I'm delighted to hear that you're pleased with the service. If you have any questions or need further assistance, don't hesitate to reach out. Your satisfaction is my top priority
HAIRMAX B2 hairband
The Supervisor was no help whatsoever, in fact he was ignorant and arrogant and completely dismissed my problem, and kept talking over me. He should not be in a supervisor position because he doesn't know how to properly deal with customers, he was argumentative and did not even try to help or show any consideration. I wish I had done more research and read reviews before dealing with Hairmax. I regret my order but I want to warn any other potential customers to take it from me they RIP you off and once they get your money they evade your calls and dismiss you. You are left to fend for yourself. There are plenty of reputable hair solution companies avoid Hairmax, you will be disappointed , I am now left to fend for myself and I actually found a better company but it's too late I can't return the product because I would pay through the nose to ship it back from Canada to the US. Stay clear of Hairmax, you will regret being taken in. Also with the discount I paid $630.00 US funds and they put on the customs declaration that the item is 1067.00. It is no wonder the duty was $157.00 C.O.D. What a rip off and the company still shirks their responsibility to the customer. Remember without the customer your product doesn't get bought. My opinion of this company is now worse than previously stated. If I am able to help other customers avoid Hairmax company or be ripped off, then I've saved other customers from making the same big mistake I did. Buyer beware, this company will scam you and then when you have a problem with the product, they ghost you!!!!!!
2 January 2024
Unprompted review
Reply from Hairmax
Hello Pavlina,
I'm sorry to hear about your experience with our supervisor. We sincerely apologize for the frustration and disappointment you encountered while seeking assistance. We strive to provide exceptional customer service, and it's disheartening to hear that we fell short of meeting your expectations.
Regarding your request for additional discounts to offset the import costs, please note that we already discounted -$239.70 on the initial order. Import costs are determined by the Canadian Federal GST of 5%, known as VAT, and unfortunately, we are unable to control these costs.
VAT in Canada applies to most goods and services, with exemptions for specific categories like health, medical and dental services, legal aid services, long-term residential rentals, music lessons, and some child care services.
If there's anything specific we can do to assist you now or if you have further details to share, please don't hesitate to reach out.
Your feedback is genuinely appreciated as it helps us improve our services and ensures a better experience for all our customers.
Excellent customer service
Excellent customer service as I learn how to use the LaserBand. Had several questions and Emily didn’t miss a beat. I feel much more comfortable using it now.
8 January 2024
Unprompted review
Reply from Hairmax
Thank you for the glowing 5-star review it is wonderful to hear about your positive experience with the customer service team, especially Emmily, at Hairmax. If you ever need further assistance, we're here to help.
Extremely pleased!
My Husband has been using the Hairmax appliance for one year as directed and is extremely pleased with the results of hair growth. He has worn hats when going out for many years and has recently felt confident enough to go out without one!
7 January 2024
Unprompted review
Reply from Hairmax
Hello Ashley,
That's fantastic news! It's wonderful to hear that your husband has experienced such positive results with the Hairmax appliance. Regaining that confidence to go out without a hat after using it for a year must feel incredibly rewarding. It sounds like the Hairmax has made a real difference for him, and that's always a fantastic outcome. If you have any more success stories or questions, feel free to share.
Thank you Hairmax!!
The customer service representative was well spoken and very helpful. He was patient and was able to help me with my problem. I was very satisfied with my experience
5 January 2024
Unprompted review
Reply from Hairmax
Hello Nick,
That's great to hear! Excellent customer service can truly make all the difference. I'm glad to know that the representative was able to assist you effectively and patiently. If there's anything else we can do to enhance your experience or if you have any more questions in the future, please don't hesitate to reach out.
Your satisfaction is our priority
Happy with Hairmax
I spoke with Emmily and she was so helpful. She explained best way to benefit from my Hairmax device. I was using everyday and recommended every other day for best results. Also device will not overcharge.
Very pleasant and very knowledgable. I look forward to seeing results.
5 January 2024
Unprompted review
Reply from Hairmax
Hello Anna,
It's wonderful to hear about your positive experience with Emmily! I'm delighted that she was able to provide you with helpful guidance on maximizing the benefits of your Hairmax device. Understanding the ideal usage frequency and how the device operates is crucial for optimal results, and it's fantastic that Emmily could clarify those details for you. Here's to hoping for great results with your Hairmax—wishing you all the best on your journey! If you have any more questions or need further assistance, feel free to get in touch anytime.
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