hailo-shop.fr Reviews 

Reply from hailo-shop.fr

Sep 17, 2026

Hello,

Thank you for your feedback. We would be happy to help you find the correct bin bags for your product.

Could you please tell us exactly what problem you are experiencing and, if possible, which Hailo product you have? With this information, we will be able to identify the correct bag size and capacity for you.

We also noticed that you gave us a 1-star rating. As your comment seems to be mainly a request for assistance, could you please let us know what led to this negative rating? This will help us better understand your experience and improve our service.

We remain at your disposal and will be happy to assist you.

Kind regards,
Hailo France Customer Service

Reply from hailo-shop.fr

Aug 21, 2026

Hello Paul,

We are sincerely sorry to hear about the difficulties you have experienced with the delivery of your order.

A delay of this length without clear tracking information is not the level of service we expect from our delivery partners, and we fully understand your frustration.

Our team is looking into the situation so that we can clarify the status of your shipment and provide you with a solution as quickly as possible. We also apologise if you have not received a response to your previous requests.

We are sorry that your experience with Hailo has been affected by these delivery issues and thank you for bringing this situation to our attention.

Kind regards,
Hailo France Customer Service

Reply from hailo-shop.fr

Jul 7, 2026

Hello Farba,

Thank you for taking the time to share your feedback.

We are sincerely sorry to hear about the delivery issues you experienced. We understand how frustrating it is to have your parcel delivered to a pickup point far from your home and then find that the relay point was unavailable when you tried to collect it.

Please accept our apologies for this inconvenience. We will pass your comments on to the carrier so they can investigate what happened and improve the quality of their service.

We appreciate your feedback, as it helps us improve the experience we offer our customers.

Kind regards,
Hailo France Customer Service

Reply from hailo-shop.fr

Apr 7, 2026

Bonjour,

Thank you for your feedback and we are sincerely sorry to hear about your experience.

We are glad that the ordering process met your expectations, but we fully understand your dissatisfaction regarding the delivery time, packaging, and especially the condition of the parts received. This is clearly not the level of quality and care we aim to provide.

Please note that all our products are new, and what you describe does not reflect our usual standards. We would like to investigate this situation further and provide you with an appropriate solution.

We invite you to contact our customer service with photos of the received parts so that we can assess the issue and assist you as quickly as possible.

Thank you for bringing this to our attention, and we hope to restore your confidence.

Kind regards,
Hailo France Team

Reply from hailo-shop.fr

Jan 12, 2026

Bonjour,

Nous sommes désolés pour le retard de livraison occasionné par le transporteur DPD. Nous comprenons parfaitement la gêne que cela a pu entraîner.

N’hésitez pas à contacter notre service client si la situation n’a pas encore été régularisée, afin que nous puissions vérifier le suivi de votre colis et vous apporter une assistance rapide.

Merci pour votre compréhension.

Bien cordialement,
L’équipe Hailo France