Haibu Reviews 

63,640
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I received my products very quickly and in good order. It would have been nice to receive a couple of samples with my order or travel size items of the ones I purchased, but did not. Another nice to h... See more

Company replied

Rated 5 out of 5 stars

I was very happy again with the many products I could choose from, the easy navigation, and Haibu's excellent service. I particularly like the choice given for a delivery date - this week, next week a... See more

Company replied

Rated 4 out of 5 stars

I’ve placed multiple orders and I am very pleased with how quickly they deliver the product. As for the product itself, it’s exactly as described. However, I encountered one issue with my last order... See more

Rated 5 out of 5 stars

Wonderful service. I received my order very quickly (ordered it in the evening, the next day at lunchtime I already had the goods). Everything was neatly packed. The quality of the product is excelle... See more

Company details

  1. Hair Product Store
  2. Barber Supply Store
  3. Nail Salon
  4. Skin Care Clinic
  5. Hairdresser
  6. Wellness Center

About Haibu

Written by the company

haarproducten kappersbenodigdheden Vegan

Over ons

Wij zijn dé groothandel voor hair- & beauty professionals. Wij zorgen er graag voor dat jij als professional alles in huis hebt om jouw klanten zo goed mogelijk te helpen. En als we zeggen dat je er alles vindt, dan bedoelen we ook álles.

Je vindt er bekende merken zoals L'Oréal, Schwarzkopf en Goldwell, maar ook exclusievere merken zoals Mediceuticals, Shu Uemura, Alterna, SLA Paris, Kevin Murphy en Elleure. Scherpe prijzen en meestal dezelfde dag nog verzonden. Dus heb je vandaag het laatste beetje shampoo gebruikt terwijl je toch écht dacht dat je nog een fles op voorraad had? Geen zorgen, bestel dan vóór 23:59 uur en je hebt het de volgende dag in huis.

Wij bieden jou een razendsnelle en betrouwbare levering en een ruim assortiment met meer dan 200 merken. En dat allemaal voor de scherpste prijs! Haibu is er voor jou: de professional in het kappersvak die geniet van iedere dag in de salon.

Snel en gemakkelijk

Bij Haibu streven wij ernaar om alles zo snel en gemakkelijk mogelijk voor jou te regelen! Zo zorgen wij ervoor dat er dagelijks nieuwe kappersproducten aan ons haar en beauty assortiment worden toegevoegd, dat deze zijn voorzien van uitgebreide product informatie en altijd een scherpe prijs hebben!

shop nu!

Contact info

Promotion box for Haibu

Haibu APP

Nu te downloaden in de app store!

4.6

Excellent

TrustScore 4.5 out of 5

64K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(63,640)

2,792 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars
Haibu logo

Reply from Haibu

Dear Jeroen,

Thank you for your positive review. We’re glad to hear that you found the product you were looking for on our website.

We look forward to welcoming you back to Haibu! If you have any questions or need assistance with anything, please don’t hesitate to let us know.

Best regards,
The Haibu Team.

Rated 5 out of 5 stars

Quick & free delivery, no extras

I received my products very quickly and in good order. It would have been nice to receive a couple of samples with my order or travel size items of the ones I purchased, but did not. Another nice to have would be, at least for myself looking at the prices which are primarily quoted excluding VAT was a bit misleading, but still understood the total in the end, when submitting the order.

28 March 2026
Haibu logo

Reply from Haibu

Dear Angeliki,

Thank you for posting your positive review!

We’re glad to hear that you received your order on time and are satisfied with the fast delivery. We’ll continue to do our best to provide excellent service.

We’re sorry there was some confusion about the price. Since we’re a wholesaler that also accepts orders from non-business customers, our prices are listed without VAT.

We look forward to welcoming you back to Haibu! If you have any questions or need assistance with anything, please don’t hesitate to let us know.

Best regards,
The Haibu Team.

Rated 5 out of 5 stars

Happy Customer

I have received my purchases on time, everytime.

28 March 2026
Haibu logo

Reply from Haibu

Dear Jess,

Thank you for posting your positive review!

We’re glad to hear that you received your order on time and are satisfied with the fast delivery. We’ll continue to do our best to provide excellent service.

We look forward to welcoming you back to Haibu! If you have any questions or need assistance with anything, please don’t hesitate to let us know.

Best regards,
The Haibu Team.

Rated 1 out of 5 stars

No delivery at ome

I was home and nobody rang to deliver de package. Now I have to go to find a place where they delivered and I have no time.

17 February 2026
Haibu logo

Reply from Haibu

Beste klant,

Bedankt voor je review, Dat is uiteraard vervelend dat je dit zo ervaart. Hiervoor raadt ik je aan om contact op te nemen met onze klantenservice die 7 dagen per week voor je klaar staan!

Met vriendelijke groet,
Team Haibu.

Rated 1 out of 5 stars

Really the worst of the worst

Really the worst of the worst. Delivery commitments are not kept is a huge understatement. It says, if you order before time x, delivered tomorrow. It doesn't. Next day it says it will be delivered tomorrow (the day after). So you wait all day, it does not get delivered. Then they decide to change the delivery time to the day after, which clearly is not the day I plan to be home. So I expect they would on that day leave it to a post nl location. Guess what, they don't! Even delivering to a post nl location takes another day?? Now come on! Then do not make the claim you'd deliver the next day. I would not have ordered IF there wasn't that claim. This is misleading, straight up lying to get a customer. How can a next day delivery takes 3 days? You only care about a next day delivery, IF you have to make rest of your plans accordingly. So, not meeting this claim messes up everything else you planned. I will never ever ever order from this company again and actively advocate others not to as well. PS. this is not the first time this is happening. I thought I'd give another chance after a long time but seems like they just think they have the right to mislead customers.

5 February 2026
Unprompted review
Haibu logo

Reply from Haibu

Dear Yasemin Aktas,

Thank you for your review. We're sorry to hear you're not satisfied with the delivery. We recommend contacting our customer service so we can resolve this as best as possible.

Kind regards,
Team Haibu.

Rated 3 out of 5 stars

Problematic

I spent time gathering products in my cart, and only at the payment step did it show that half of the products were no longer available. On top of that, they claim to offer different payment methods, but neither Amex nor Apple Pay worked. Entering card details didn’t work either, only iDEAL. I wasted a lot of time dealing with this store.

24 January 2026
Haibu logo

Reply from Haibu

Dear Violetta,

Thank you for sharing your experience. We're very sorry to hear you encountered multiple issues while completing your order. We understand how frustrating it is when products become unavailable at the final step, and how time-consuming this process can be.

Our inventory is continuously updated, but unfortunately, popular items can sell out quickly. However, this should be more visible and visible earlier in the ordering process. We're also sorry to hear that the payment methods offered didn't work properly. This is certainly not the experience we want to provide.

If you have any questions, please let us know.

Kind regards,
Team Haibu.

Rated 5 out of 5 stars

Top product!

26 January 2026
Haibu logo

Reply from Haibu

Beste Daan,

Bedankt voor je review, Wat leuk dat je het product als top ervaart! We vinden het belangrijk dat onze producten aan je verwachtingen voldoen. We zien je graag terug bij Haibu.

Met vriendelijke groet,
Team Haibu.

Rated 5 out of 5 stars

Perfect services

Perfect services

24 January 2026
Haibu logo

Reply from Haibu

Beste Claire,

Bedankt voor je review, Wat fijn om te horen dat je onze service als perfect hebt ervaren! We zien je graag terug bij Haibu.

Met vriendelijke groet,
Team Haibu.

Rated 5 out of 5 stars

Great

Fast and good.

24 January 2026
Haibu logo

Reply from Haibu

Beste klant,

Bedankt voor je review, fijn om te horen dat het correct en snel is geleverd. We zien je graag terug bij Haibu.

Met vriendelijke groet,
Team Haibu.

Rated 4 out of 5 stars

Good experience

Haibu sent the right products to me, as I wanted.
I need to change some items and it was also fine.

21 December 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look