Hafod Renewable Energy Ltd Reviews 

System installed 10 days ago -working well. Initial contact and representative (Roger) very good; fitting (Sean + 2 roofers) excellent; telephone contact very poor. Latter really needs sharpening up - it lets an otherwise very good business down - hence 4 not 5 stars. I hope the boss reads this.

We contacted hafford and made an appointment, had it confirmed with Molly Harrison via email. for 13 09 2022 today at 11am. They never showed up, didn't answer the phone we tried 6 times got an auto switch board. No one has rung us back, then we get an email from Roger the estimator saying its basically our fault, as I had sent some queries about an online quote he sent us ? He had decided to dis-engage with us and cancel the appointment we had booked and confirmed with Molly, But he didn't bother to let us know. We have waited in all morning, we have offered to stay in if they could still make today, but seems like Roger has decided not to engage with us again. ??? Really ?? Ps. We have all emails to prove what we say is true and we have phone records to show the unanswered calls. We had only dealt with Molly and we didn't even know who this Roger was, we thought it was a pre visit thing. Would you pay for solar panels install costing over £20K with out a visit? we wouln't!

The whole process of buying and installing was straight forward. It was easy to discuss the proposals.
The costs were set out clearly, and the installation team worked quickly and efficiently to install everything as planned.

Prompt efficient service, just waiting for the batteries to arrive, the panels etc came on the 13th July as promised, so hope the batteries arrive soon to complete the deal

Prompt attention and keep to appointed time.
Good after sales service

Professional, efficient and friendly installers.

Gave the best quote of the companies I approached.
Installation was very quick and efficient.
The Installation team pointed out I could have fitted more panels than the guy who came out to survey/quote thought, so immediately ordered 3 more.
Just waiting for the battery to turn up and I'll be pretty much self sufficient for most of the year.
3.6 kwh panels
10kwh battery
EV Charging point...just need an EV now!

Excellent service both on sales and installation.
Can only recommend this company.

Just had Solar PV installed by Hafod having had a 6KW array previously in Ireland. From the beginning, Huw the sales advisor was great, he knew his stuff and explained everything clearly and concisely with no pressure selling at all, such a breath of fresh air these days. We ordered and Shaun and Ben installed in the 1 day, ensured everything was perfectly commissioned and Shaun took us through the whole equipment very precisely. From day one we have been generating more than we consume and have just applied for Export payments. In conclusion, my previous knowledge and the overall sales, installation, commissioning and after sales has been really good and I'm afraid that's definitely a rare occurrence these days. Full marks, if you're considering renewables, you won't be disappointed with Hafod

Hafod Renewables are friendly and helpful. The installation team were efficient and polite - installation was just one day! Would recommend Hafod Renewables without hesitation.

Hafod installed my Solar Panel installation about 8 years ago I had no problems at all with the installation. Because of the rising electricity prices I recently added a further couple of Solar Panels and Hafod also added Battery installation at our house. All completed satisfactory and my daily usage of electricity is now about £1.20 per day. Well worth the cost of installation. Thanks Ian.

They know what they are doing. Very efficient.

After the initial scoping/sales visit (not really needed as we knew what we wanted), things went smoothly in terms of arranging an engineer visit to decide on panel placement (we've an odd shaped roof) and where the battery and inverter would be located. Installation date was set, we were informed of a last minute change to the spec owing to supply issues. The install itself went smoothly over 2 days as predicted and then was up and working straight away with no issues so far a couple of months in. A few tiles broken by the scaffolding were replaced too so all happy.

The actual installation by Sean went very well and was completed within a day. Just a slight problem with a switch which was changed at a later time.
After- sales seems to very good so far.
They are a very good company and knowledgeable.
Pre-sales needs a bit more thought. It took me a lot of time and research to arrive at the system I wanted. - after the initial estimate. An estimate was provided without really matching my requirements. My requirements should have been discussed at the pre contract stage. I feel if I hadn't done the research I would not have been totally satisfied with the system as it would have fallen short of what I actually wanted.
Having said all that I am satisfied with the system so far and particularly as the after sales service has been very good

Hafod Renewables proved to be friendly and efficient. They made face to face contact by sending a consultant to establish my needs (unlike some other companies), there was no hard sell, and the quotation was tailored to meet my requests. All of the staff I dealt with in the administrative office were friendly, knowledgeable and helpful. The installation took less time than expected.

a quick and professional installation. people that know what they are doing.

The new installation was carried out quickly and the contractor who installed it is a nice guy and knows his job. The pump was commissioned and working well for a few weeks until the existing pipework which in our house was buried below the floor in concrete started leaking and flooded the house. a few desperate emails to Hafod and a few phone calls didn't spark a reaction or reply. I desperately contacted the contractor who told me to switch everything off. It was a bank holiday and i didnt expect anyone to rush out that day but we didn't get any response from Hafod and my 78 year old mother in law had no heating or hot water. a few days passed and i tried to contact Hafod again who in turn passed the email over to the contractor who contacted me to see if he could help, as it was exisiting pipework they cannot do anything to help us. So after spending over £13000 we are now having to re plumb the house. Thankfully its the summer time now and we have an electric shower. So now need to find the funds to carry out this work. Did i expect Hafod to re plumb our house NO but i did expect some help or assistance from them. The system works fine and we are pleased with this (when not leaking) Should they have surveyed and suggested new pipes prior to installation ? probably. SO IF YOUR THINKING OF GETTING A HEAT PUMP THEN DO SOME EXTRA HOMEWORK INTO WETHER YOUR EXISTING PIPEWORK WILL TAKE THE 1.5 BAR PRESSURE.

We had our solar panels fitted last week, and the whole experience from start to finish has been wonderful.

From very reasonable quote (without lots of follow up cold calls), to the fitting from a very friendly you man, we are extremely pleased with the service we have had.

We also have had the added bonus of only using our own generated electricity and feeding back to the grid. Win Win.

I highly recommend.

4kw system quoted for and price inline with expectation. Took 1 day to fit and all within timeline agreed. Fitting crew very efficient and friendly. Very impressed with system and looks good. Looking forward now to the savings. Had several positive comments already. Thank you.

I note the response by Hafod Renewables that they regret they were not able to achieve the RHI deadline.
This is a repeat woeful and disrespectful response.
They completely cocked up, their admin is in disarray, they tried to overcharge me and they caused me to lose out on the RHI grant costing me thousands.