Hadley Rose 

I don’t usually take the time to write reviews, but in this case I felt it was genuinely deserved.
We recently purchased several pieces from the Hadley Rose Verbier collection, all made to order with our own specified fabric choices. As we are based in Germany, I have to admit I was initially quite sceptical about ordering bespoke furniture from abroad — especially something so tailored and with international delivery involved.
However, from the very beginning, the service and communication were excellent. Every step of the process was handled professionally, with clear updates throughout production and shipping, which gave us real confidence.
Now that everything has arrived and is in place, we couldn’t be happier. The quality, craftsmanship, and finish are exactly what we had hoped for, and the pieces are already being used and enjoyed daily.

It’s rare for me to write reviews, but I wanted to express my appreciation for how smoothly everything was handled and how pleased we are with the end result. We will certainly be looking to order more pieces in the future

DO NOT BUY FROM THIS COMPANY!! - - I had the same terrible experience as the reviewer below 2 weeks ago with his mirrors. I also, like him, called/emailed repeatedly, was lied to, given false promises, and generally given the runaround as they clearly did not have the product in stock but didn't want to tell me that. Rarely anyone to speak to, and no return of calls or emails. They are unscrupulous as so many companies in the online furniture world are (ie. With no physical store). Not only did I never receive the item I paid for, THEY KEPT MY MONEY! so, yes, this is being dealt with the appropriate legal channels. I had a bad feeling about them before ordering, but thought, something as simple as a mirror they can surely handle. Nope. AVOID!!!! And If they reply to this as they did to the reviewer below, I am sure they will lie again to present a false 'their side of the story'. It is very simple: they do not tell the truth when you phone them so they are unlikely to tell the truth in their reply to this review.

We’re a repeat customer of Hadley Rose and once again they’ve absolutely delivered. This time we purchased from the Barcelona outdoor collection, and the quality is genuinely outstanding.

From the moment it arrived, you can see and feel the difference — the craftsmanship, the materials, and the overall finish are all at a level you’d expect from a high-end, design-led brand. The frames feel incredibly solid, the cushions are both comfortable and supportive, and the fabrics have that premium, durable feel that’s clearly built for outdoor living.

What we particularly love about the Barcelona range is how effortlessly it combines style and practicality. It looks stunning in our garden — very much that luxury, contemporary look — but it’s also clearly made to last, which is exactly what we were after.

Delivery and communication were also excellent throughout, which has been consistent with our previous experiences with Hadley Rose. It’s rare to find a company that maintains this level of quality and service time after time.

We wouldn’t hesitate to purchase again and highly recommend Hadley Rose to anyone looking for high-end outdoor furniture that genuinely lives up to expectations.

Ordered 2 mirrors. they have been delayed significantly and customer service is terrible. Everytime i call the cusotmer service line, someone at reception answers instead of anyone who can answer the question. the receptionists promises to excalate and get someone to call back but no one ever does. every email is also unanswered - i've sent three this week.

I’ve used Hadley Rose for quite a few projects around my house now and I honestly can’t fault them. Every time they’ve been amazing. The work has always been done to a really high standard and they’re great to deal with. If I ever have any questions or issues, they’re really easy to contact and always quick to help. It’s hard to find companies that are this reliable and consistent, but Hadley Rose have been brilliant every time. I wouldn’t hesitate to recommend them.

NEVER GO WITH THIS COMPANY THEY ARE A FRAUD TOOK MY MONEY AND NEVER GAVE ME THE PRODUCT I ORDERED

The worst service!!! I placed an order for a table back in Aug 2025. It is now Feb 2026, and I have not received my order. Having chased this order by email and phone many times, I still haven't received any response. Each time I call the customer service team, I am told someone will call me back to get it sorted, and they never do. If you are looking for a trusted service, then avoid Hadley Rose at all costs!

I am editing this review as the product I ordered has now been delivered and all is well. I was extremely worried but all has turned out ok.

Background> Placed an order early October for a desk which was on back order. I have tried numerous emails and telephoned 3 times with a poor girl on reception trying to get someone to answer urgently. The first time I called I did get someone to answer and they said they would check for me but that was weeks ago. I am being totally ignored so they have fraudulently taken my money. I wish I had read all the reviews from customers with similar experiences. I guess I am going to have to telephone my credit card company to get a refund. I am so shocked.

If you are considering a purchase through this Company BEWARE. I still have not received my cushions for my sofa. There is complete silence. I should have realised that this is only an online service and no shop and only a PO Box to send complaints to. Also when talking to them do you every get told there surname? No. Nor did I and it makes it very difficult to take legal action. BEWARE

Ordered a custom sofa back in March but due to renovations asked to have delivered end of July. Tom happily agreed to hold on to our sofa until then, agreeing to confirm a date closer to the time.

Come July we agreed a delivery date, the date we were after was problematic due to them not having available slot for delivery, but they happily arranged for one of their sub contractors to deliver.

The only quibble is that the delivery service was supposed to put it together, but that seemed to not get that memo (likely consequence of it not being the usual delivery people). That said, it was fairly simply to do (like Tom had said) and so when we contacted Tom about it we agreed to adding money to our account rather than trying to arrange 'white glove service'.

So, happy with the whole process, had no issues throughout and never had reason to be concerned over delivery. I took 1 star off for the delivery/white glove mix up, since while it was not a big deal for us, it does mean it technically was not perfect.

I was very pleased with my furniture the quality was very good . The service and the delivery was excellent
Susan Stone

We have been working with Hadley Rose for many years now and in particular Thomas! He really is a dream to work with, so knowledgable, friendly, helpful and overall they just really go above and beyond to ensure we deliver our clients the maximum.

I had a strict brief of exactly what my client wanted and Hadley Rose went above and beyond to ensure everything was perfect from design to delivery. They communicated well throughout and were a dream to deal with. I couldn’t recommend them highly enough and I have a very happy client!

Excellent support and service

Really bad customer service, after purchasing from them now they dont reply nor return calls.
I have sent plenty of emails and made phone calls. Their number, any department doesnt work, and they are holding our items for months now.

I purchased furniture from this company in October 2024, and the experience has been extremely disappointing. Despite being told that delivery would take approximately two months, I have yet to receive my order. To make matters worse, they have not responded to any of my 3 emails since the purchase.

Following the publication of a Google review detailing my experience, I received a phone call from this company informing me that I was communicated by email earlier (I was not, I checked inbox and junk) and the order would arrive by the end of the following week and requesting the removal of my review. Despite this assurance, the order has still not been delivered.

The lack of communication and the continued delay in fulfilling my order are unacceptable. I would not recommend this company.

I ordered a light online. Payment taken but received an odd error message on the website. Emailed immediately to ask to confirm if the order has gone through, no reply. Followed up a few days later, no reply. After a week of no response to emails and calls plus no light having arrived, and at that point checking trustpilot (wish I had done that earlier!), I sent an email saying I would escalate to my bank as fraud to reclaim my money. I also left a negative trustpilot review. This then elicited a response that said that my order confirmation email should have come through and it could be in junk (it is not, and this doesn’t address the odd error message on the order screen) and someone emailed me a few days ago which is probably also in junk (it most definitely is not). Miraculously this email responding to my bank fraud challenge has come through. Not sure if it’s a systems issue, limited customer service availability issue or something dodgy but either way it is a pain and does not inspire confidence. I have been promised I have been refunded but I was also asked to take my original review down which is a bit of a cheek (which I have now updated instead). Should have read the reviews on trustpilot which show that this is experience is unfortunately a common occurrence.

I placed an order end of May 23. Finally delivered 31 May 24 after legal threats.
It's been an awful experience considering I spent £8k.
Do not recommend this company and wish I'd never ordered.
I ended up with a garden sofa but no where near to my satisfaction.

Hadley Rose made my furniture shopping experience an absolute joy! I was on the hunt for a new bedroom set and a dining table with chairs, and I stumbled upon their fantastic range of indoor and outdoor furniture. The quality was top-notch, and surprisingly, the prices were very reasonable.

Thomas was incredibly helpful, guiding me through their vast selection with his expert knowledge. With Amanda's keen eye for design.

Throughout the process, their customer service was outstanding. The delivery was super quick and would definitely recommend to anyone!

What a lovely team you have. I was assisted by David mostly and would like to thank him for all his hard work and assistance. I highly recommend to anyone looking for a stylish interior revamp.