My 4 sliver toaster stopped working on my side. I bought it over a year ago. Customers service couldn’t have been more professional. They made everything seemless. Polite efficient and respectful.... See more
Company replied
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Review summary
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Reviews shaping this summary
Sadly had to return my faulty kettle. Very easy to arrange needed to provide receipt, video of problem and serial number, offered product replacement as in year 2 of the warranty. Had to drop faulty... See more
Company replied
I was looking about replacing my airfryer plate as mine got scratched and they were so helpful about the whole ordering process, the agent on the phone was amazing and the delivery was next day. Canno... See more
Company replied
I purchased the Haden Sensor kettle and toaster package last week and I love them. 😊 The design is modern, stylish mixed with technological displays that give them their edge. The kettle boils fast o... See more
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Company details
- Electrical Appliance Wholesaler
- Electronics Store
- Electronics Wholesaler
- Home Goods Store
- Wholesaler Household Appliances
Written by the company
Haden is a British home appliance brand rooted in design and innovation. Our collections span kettles, toasters, air fryers, microwaves, cookware, refrigeration, cooking and laundry appliances, all created to bring quality, style and everyday ease into the home. Customers value Haden for reliable performance, distinctive design and the reassurance of a brand that stands behind its products. We are committed to after-sales support and lasting satisfaction, with many of our home appliances endorsed by trusted industry schemes that give added confidence in every purchase. Available through UK retailers, independent stores, online marketplaces and our own website, Haden is present across every touchpoint where customers choose to shop.
Contact info
5 Wadsworth Road, UB6 7JD, Perivale, United Kingdom
- 01909544 570
- info@haden.com
- haden.com
4.4
Excellent
637 reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from Haden
Great stuff, thanks very much for letting us know #teamhaden
Reply from Haden
Awesome stuff! We are really happy that we got everything sorted for you 😊#teamhaden
Not quite white!
It's not quite white, I would say ivory, it makes it look dirty against the white tiles unfortunately, although it's a nice looking micro-wave and works very well, it's not the white I ordered
13 October 2025
Reply from Haden
Thank you very much for your feedback, we will pass your constructive comments on to the relevant department for consideration. Kind regards
Exceptional customer service
My 4 sliver toaster stopped working on my side. I bought it over a year ago. Customers service couldn’t have been more professional. They made everything seemless. Polite efficient and respectful.
If only other companies were this good it would make life easier.
Thank you the customer service staff at Haden.
I’m truly impressed.
10 October 2025
Unprompted review
Reply from Haden
Great news, thanks so much for letting us know! If there is anything else we can help with, please do let us know #teamhaden
Great customer service
My Haden Richmond electric kettle was great for 18 months until it suddenly stopped working. I realised it had a 2y guarantee from Haden, so I contacted them and they immediately emailed me a paid postage slip to send them the kettle, after which they promptly replaced it with a new one, all the time keeping me informed of progress. Top notch customer service, a very reliable English company.
14 October 2025
Unprompted review
Reply from Haden
Great news, thanks so much for letting us know! If there is anything else we can help with, please do let us know #teamhaden
Outstanding customer service.I had an…
Outstanding customer service.I had an issue with a microwave and they arranged return and replacement so quickly. I can honestly say they were amazing and its so refreshing to see a company run as smoothly as this one. Their staff are a credit to them.
9 October 2025
Unprompted review
Reply from Haden
Great news, thanks so much for letting us know! If there is anything else we can help with, please do let us know #teamhaden
Quick kettle replacement
Needed to return a kettle within warranty and exchange for a replacement. Was such an easy process and the team were so responsive and helpful! Sorted within a week, thoroughly impressed
9 October 2025
Unprompted review
Reply from Haden
Thanks for taking the time to leave your feedback, we are very happy to have helped! #teamhaden
Excellent Customer Services
Toaster stopped working. Contacted customer services. Prompt reply with instructions to return. Did so and received a no quibble replacement within a week. Great fuss free service. Would heartily recommend.
9 October 2025
Unprompted review
Reply from Haden
Awesome stuff! We are really happy that we got everything sorted for you 😊#teamhaden
Replacement microwave
I purchased a Haden microwave via Amazon in April but after 6 months it became faulty. Amazon were he!pfu! but suggested I contact Haden direct.
The staff were excellent with instant info and directions via e mail. My faulty microwave was collected and a new replacement delivered within a week. Very helpful and pleasant customer care.
9 October 2025
Unprompted review
Reply from Haden
Thanks for taking the time to leave your feedback, we are very happy to have helped! #teamhaden
Amazing Company and Customer Service.
I was gifted the Haden 9.5L Dual Air Fryer by my local council. After a short while it stopped working so contacted Haden to see if the part could be replaced. Customer Service were so helpful and understanding and arranged for me to send my air fryer back and sent me a new replacement within a few days. Amazing company and customer service 😀😃
8 October 2025
Unprompted review
Reply from Haden
Great stuff, thanks very much for letting us know #teamhaden
A great experience
A great experience. I had to return my kettle and there was no argument or prevarication. As soon as they received the defective kettle they issued the replacement. They were very helpful and respectful.
25 September 2025
Unprompted review
Reply from Haden
Thanks for taking the time to leave your feedback, we are very happy to have helped! #teamhaden
Replacement kettle filter
I emailed to enquire about a replacement filter for our Jersey kettle, and the customer service team member contacted sent me a replacement in the post immediately. Great service, thank you so muchj
30 September 2025
Unprompted review
Reply from Haden
Awesome stuff! We are really happy that we got everything sorted for you 😊#teamhaden
Great customer service, gone above and beyond!
Customer service sent me a replacement lid for free! Really made my day!
Long story: I have a Haden kettle that I have been happy with, but started having issue with the lid - screw was loose and could not be tightened, which meant otherwise perfectly fine kettle was unusable (it was not possible to open the lid easily).
I have decided to email customer support and they sent me a replacement lid for free! This is really great - I always prefer to repair things rather than replace them, so I was really happy with the outcome.
3 October 2025
Unprompted review
Reply from Haden
Awesome stuff! We are really happy that we got everything sorted for you 😊#teamhaden
Replacement Kettle
I purchased my kettle almost 2 years ago. Unfortunately a fault occurred with the switch, I contacted Haden, the customer service team were amazing,
sending me a new replacement within days. Wonderful service.
My son has also purchased 2 products from their range for his new flat and loves them.
26 September 2025
Unprompted review
Reply from Haden
Great news, thanks so much for letting us know! If there is anything else we can help with, please do let us know #teamhaden
Very good customer service
1 October 2025
Unprompted review
Reply from Haden
Great stuff, thanks very much for letting us know #teamhaden
Purchased the Jersey Kettle over a year…
Purchased the Jersey Kettle over a year ago. The filter got damaged. I e-mailed the Company and they sent a new filter, free of charge. Brilliant service. Now buying their toast!
30 September 2025
Unprompted review
Reply from Haden
Thanks for taking the time to leave your feedback, we are very happy to have helped! #teamhaden
Excellent customer service
Ordered a kettle and a scale, very happy with both. When I had a problem with the kettle the customer service was excellent.
10 September 2025
Reply from Haden
Thanks for taking the time to leave your feedback, we are very happy to have helped! #teamhaden
Great quality, great service, quick delivery, products packaged well
Great quality, great service, quick delivery, products packaged well. Bought whole stainless steel set with an extra pan and can't wait to replace all my non stick cookware with steel ones as much better and healthier option.
8 September 2025
Reply from Haden
Great news, thanks so much for letting us know! If there is anything else we can help with, please do let us know #teamhaden
Excellent efficient service from start…
Excellent efficient service from start to finish. Very helpful customer service. Return and replacement of my air fryer was easy and fast. Would definitely buy Haden products in the future
27 September 2025
Unprompted review
Reply from Haden
Awesome stuff! We are really happy that we got everything sorted for you 😊#teamhaden
Reply from Haden
Great stuff, thanks very much for letting us know #teamhaden
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