Haddon & James Reviews 

I asked for ring size the reply said the vendor did not supply ring size! Does an auctioneer not own a ring sizer? Very poor service

Once again I have had 5* sevice from Haddon & James, Items very well packed and shipping of items was quick and easy.
Never an issue when buying items from them.

The past few months experience with this company has been a shocker. Whilst i can't tell you not to shop with them, i can tell you i never will. I won an item via an auction website. They wanted paying immediately. We were told they must deliver, at a high cost, even though its down the road from me and i own my own van. But that all became irrelevant. They don't stock what they were selling me, they rely on a boat from somewhere, and despite asking for money immediately, said they had 28 days to deliver. That time came and went. Eventually, after a lot of back and forth, they said they'd give a refund. They said it would take 28 days for a refund. In this day and age? Really?? It didn't come. In the end the refund came because i wanted to start legal proceedings. The whole process has taken months. I'm not sure what the game is with this company, but read the small print before you buy and read the other reviews before you hand money over. Buyer beware.

DO NOT USE THIS COMPANY!!! I bought jewellery items from back in February, only the cheap items were provided with the more expensive items were to follow within 30 days as they "we are not actually in possession of the items" - WHAT!!!! I have never heard this from a UK auction.
This time period came and went with nothing and after a few more days after the 30 days I asked for a refund. Again I was told that the refund would now take another 30 days... Guess what? Nothing! No further communication during this period or after chasing the refund.
Luckily I had paid by credit card, so tried a section 75 for the monies I was owed, where I managed to get the majority of the (over £500) I was owed back - It was getting difficult to explain all the different charges that are added by the auctioneer, to a credit card employee who is not familiar with these fees etc.
All in all the worst experience I have ever had from an auctioneer (I sat at home in the UK and have bought items from auction in Spain, Germany etc with no problems).
Basically this company is committing fraud in my opinion - How are they allowed to sell items they do not have?? They should be removed from all auction platforms like the saleroom.com - I-bidder, as it gives these platforms a bad name.

The company that ruined i-bidder & bidspotter.

This company has removed the faith we had in the ibidder platform being a secure safe platform. We are in a nightmare with these people they are as people have said a scam company.

The only time I ever ever spoke to someone or got a reply from my emails was at the time of purchase. From that day on It was impossible to speak to anyone. I tried all social media platforms aswell as calling first thing in the morning, day and night. It is obvious the business model they have created to take your money and hold as long as possible to get you it back. This is not a good experience handing over £1000's in 48hrs as requested and having 0 communication for months.

bought a new item on auction, when it arrived it wasn't new at all looked like they had salvaged it from the skip, damaged, broken, dirty, and bits missing, i complained and unfortunately after sending various pictures and e mail they now ignoring all communication, disappointed

Manuel the delivery driver was very polite and professional, he even helped me carry the swing seat into me back garden.

Dave
36 Bryant gardens, Clevedon

Very efficient service and easy to deal with. Goods turned up in a timely manner and were exactly as expected. Will definitely continue to bid at their auctions.

Very easy to bid, buy and pay for. Delivery was quick. I received a message to inform me of time...a one hour slot which is much better than some that offer a day. The driver arrived within the slot and as a heavy item lifted inside. Very pleased

Manuel from Haddon and James was fantastic. Even set up my purchase for me. Nothing too much trouble. Brilliant.

No one answers the phones, emails take a very long time for a response.

Just had a double swing chair delivered by Steve of Haddon and James . Company needs to improve but the delivery and service from Steve was brilliant.

Really great company, I had different experience with other online bidding companies and I was disappointed with. Haddon & James is actually the most reliable from I-Bidder platform. Highly recommended

Having delt with Haddon and James for a couple of years I recently had a small issue with a delivery Leah sorted my concern straight away. Fantastic customer support skills in a world which sometimes does not seem to both after a transaction
Great company great staff

Just had my egg chair delivered by Manuel, he couldn’t be my helpful he placed it where it needed to go, a very pleasant man. Thank you Manuel

Good easy auction. Easy pay and good delivery. Helpful driver would recommend. Sadia very helpful.

Great company, easy to communicate, fast delivery and great follow up from Lea. Thanks 😊